Buyer Name: NHS Shared Business Services Limited
Buyer Address: Three Cherry Trees Lane, Hemel Hempstead, UKH23, HP27AH, United Kingdom
Contact Email: nsbs.digital@nhs.net
Contact Telephone: +44 1442884444
Digital Dictation, Speech Recognition & Outsourced Transcription Services 2
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
150000000.0 GBP
150000000.0 GBP
Published
12 Jan 2026, 15:11
12 Jan 2026, 15:11
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
32332100 - Dictating machines
32332100 - Dictating machines
Region
n/a
n/a
Awarded To
Aprobrium LTD T/A Lexacom, BigHand Limited, Dictalogic Limited, Dictate IT LTD, Diktamen UK, G2 Speech UK LTD, KCI Medical ltd t/a Solventum UK, Scribetech UK LTD, Aprobrium LTD T/A Lexacom,, Dict8 Limited, Norty Ltd t/a T-Pro, Voice Technologies Ltd, Nuance Communications Ireland Limited, Accuro Transcriptions Solutions, DScribe Limited, InventAsia Limited, OKS International Limited, Xstek Limited, Dictate IT Limited
Aprobrium LTD T/A Lexacom, BigHand Limited, Dictalogic Limited, Dictate IT LTD, Diktamen UK, G2 Speech UK LTD, KCI Medical ltd t/a Solventum UK, Scribetech UK LTD, Aprobrium LTD T/A Lexacom,, Dict8 Limited, Norty Ltd t/a T-Pro, Voice Technologies Ltd, Nuance Communications Ireland Limited, Accuro Transcriptions Solutions, DScribe Limited, InventAsia Limited, OKS International Limited, Xstek Limited, Dictate IT Limited
Official Source
Open Find a Tender
Open Find a Tender
Description
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS). NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Lot 1a - Digital Dictation (Fixed) Lot 1b - Digital Dictation (SaaS) Lot 2a - Speech Recognition (Fixed) Lot 2b - Speech Recognition (SaaS) Lot 3 - Outsourced Transcription Lot 4 - Combined Solutions
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: Digital Dictation (Fixed)
Lot Description: Lot 1a Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1a. A Framework Agreement will be awarded to 8 bidders for Lot 1a. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in the last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 1a Status: cancelled
Lot 1a Has Options: Yes
Lot 1a Options: The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Lot 1a Award Criterion (quality): Quality
Lot 1a Award Criterion (quality): Social Value
Lot Title: Digital Dictation (SaaS)
Lot Description: Lot 1b Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1b. A Framework Agreement will be awarded to 8 bidders for Lot 1b. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 1b Status: cancelled
Lot 1b Has Options: Yes
Lot 1b Options: The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Lot 1b Award Criterion (quality): Quality
Lot 1b Award Criterion (quality): Social Value
Lot Title: Speech Recognition (Fixed)
Lot Description: Lot 2a Capital purchase of hardware/software for additional or standalone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2a. A Framework Agreement will be awarded to 5 bidders for Lot 2a. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 2a Status: cancelled
Lot 2a Has Options: Yes
Lot 2a Options: The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Lot 2a Award Criterion (quality): Quality
Lot 2a Award Criterion (quality): Social Value
Lot Title: Speech Recognition (SaaS)
Lot Description: Lot 2b Pay-as-you-go/price per line cost or software subscription for additional or standalone Speech and Voice recognition services including ambient and natural language processing technologies. The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2b. A Framework Agreement will be awarded to 9 bidders for Lot 2b. Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 2b Status: cancelled
Lot 2b Has Options: Yes
Lot 2b Options: The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Lot 2b Award Criterion (quality): Quality
Lot 2b Award Criterion (quality): Social Value
Lot Title: Outsourced Transcription
Lot Description: Lot 3 Services to provide transcription from digital data files to written copy (hard or soft) of the data. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 3. A Framework Agreement will be awarded to 8 bidders for Lot 3. Where the Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot .
Lot 3 Status: cancelled
Lot 3 Has Options: Yes
Lot 3 Options: The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Lot 3 Award Criterion (quality): Quality
Lot 3 Award Criterion (quality): Social Value
Lot Title: Combined Solutions
Lot Description: Lot 4 A combination of the services in all of lots 1a, 1b, 2a, 2b and 3. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. To be awarded to this lot, Bidders must have been successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation. Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement There were additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders were also asked to respond to these. There was no evaluation of quality, social value or price for Lot 4. A Framework Agreement will be automatically awarded to Lot 4 to bidders who were successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. A Framework Agreement will be awarded to 8 bidders for Lot 4.
Lot 4 Status: cancelled
Lot 4 Has Options: Yes
Lot 4 Options: The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term.
Lot 4 Award Criterion (quality): Quality
Lot 4 Award Criterion (quality): Social Value
Contracts
Contract Title: Digital Dictation (Fixed)
Contract Title: Digital Dictation (SaaS)
Contract Title: Speech Recognition (Fixed)
Contract Title: Speech Recognition (SaaS)
Contract Title: Outsourced Transcription
Contract Title: Combined Solutions
Awards
Award Title: Digital Dictation (Fixed)
Award Title: Digital Dictation (SaaS)
Award Title: Speech Recognition (Fixed)
Award Title: Speech Recognition (SaaS)
Award Title: Outsourced Transcription
Award Title: Combined Solutions
Raw Notice JSON
Expand raw payload
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"url": "https://www.dictalogic.com"
},
"id": "GB-COH-11680927",
"identifier": {
"id": "11680927",
"legalName": "Dictalogic Limited",
"scheme": "GB-COH"
},
"name": "Dictalogic Limited",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "W1W 8DH",
"region": "UK",
"streetAddress": "Eastcastle House, 27/28 Eastcastle Street,"
},
"details": {
"scale": "sme",
"url": "http://www.dictateit.com"
},
"id": "GB-COH-4930122",
"identifier": {
"id": "4930122",
"legalName": "Dictate IT LTD",
"scheme": "GB-COH"
},
"name": "Dictate IT LTD",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "WC2N 4JF",
"region": "UK",
"streetAddress": "Regus Strand, Golden Cross House, 8 Duncannon Street"
},
"details": {
"scale": "sme",
"url": "https://info.diktamen.com/uk/"
},
"id": "GB-COH-14047865",
"identifier": {
"id": "14047865",
"legalName": "Diktamen UK",
"scheme": "GB-COH"
},
"name": "Diktamen UK",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "E1 7NF",
"region": "UK",
"streetAddress": "202 Coppergate House, 10 Whites Row"
},
"details": {
"scale": "sme",
"url": "http://www.g2speech.com"
},
"id": "GB-COH-4424839",
"identifier": {
"id": "4424839",
"legalName": "G2 Speech UK LTD",
"scheme": "GB-COH"
},
"name": "G2 Speech UK LTD",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "Loughborough",
"postalCode": "LE11 5RB",
"region": "UK",
"streetAddress": "Building 47 Charnwood Campus, 10 Bakewell Road,"
},
"details": {
"scale": "large",
"url": "http://www.solventum.com"
},
"id": "GB-COH-1130981",
"identifier": {
"id": "1130981",
"legalName": "KCI Medical ltd t/a Solventum UK",
"scheme": "GB-COH"
},
"name": "KCI Medical ltd t/a Solventum UK",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "SW11 3BY",
"region": "UK",
"streetAddress": "15 Penhurst House, 352-356 Battersea Park Road"
},
"details": {
"scale": "sme",
"url": "http://www.scribetech.co.uk"
},
"id": "GB-COH-3114547",
"identifier": {
"id": "3114547",
"legalName": "Scribetech UK LTD",
"scheme": "GB-COH"
},
"name": "Scribetech UK LTD",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"region": "UK",
"streetAddress": "22 Chancery Lane"
},
"details": {
"scale": "sme",
"url": "http://www.dict8.com"
},
"id": "GB-COH-4781165",
"identifier": {
"id": "4781165",
"legalName": "Dict8 Limited",
"scheme": "GB-COH"
},
"name": "Dict8 Limited",
"roles": [
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]
},
{
"address": {
"countryName": "Ireland",
"locality": "Dublin 4,",
"postalCode": "D04 E5W7",
"region": "IE",
"streetAddress": "3rd Floor, Waterloo Exchange, Waterloo Road,"
},
"details": {
"scale": "sme",
"url": "https://info.tpro.io/"
},
"id": "GB-COH-273216",
"identifier": {
"id": "273216",
"legalName": "Norty Ltd t/a T-Pro",
"scheme": "GB-COH"
},
"name": "Norty Ltd t/a T-Pro",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "Paisley",
"postalCode": "PA1 1YD",
"region": "UK",
"streetAddress": "10 Shuttle Street,"
},
"details": {
"scale": "sme",
"url": "http://www.voicetechnologies.co.uk"
},
"id": "GB-COH-SC066712",
"identifier": {
"id": "SC066712",
"legalName": "Voice Technologies Ltd",
"scheme": "GB-COH"
},
"name": "Voice Technologies Ltd",
"roles": [
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]
},
{
"address": {
"countryName": "Ireland",
"locality": "Dublin 18",
"region": "IE",
"streetAddress": "One Microsoft Place, South County Business Park, Leopardstown,"
},
"details": {
"scale": "large",
"url": "http://www.nuance.com"
},
"id": "GB-COH-503352",
"identifier": {
"id": "503352",
"legalName": "Nuance Communications Ireland Limited",
"scheme": "GB-COH"
},
"name": "Nuance Communications Ireland Limited",
"roles": [
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},
{
"address": {
"countryName": "United Kingdom",
"locality": "Suffolk",
"postalCode": "IP30 9SS",
"region": "UK",
"streetAddress": "Parkfield, Drinkstone"
},
"details": {
"scale": "sme",
"url": "http://www.dscribe.co.uk"
},
"id": "GB-COH-5123175",
"identifier": {
"id": "5123175",
"legalName": "DScribe Limited",
"scheme": "GB-COH"
},
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"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
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"postalCode": "HR8 2EY",
"region": "UK",
"streetAddress": "10 The Southend, Ledbury"
},
"details": {
"scale": "sme",
"url": "http://www.invent-asia.com"
},
"id": "GB-COH-05271209",
"identifier": {
"id": "05271209",
"legalName": "InventAsia Limited",
"scheme": "GB-COH"
},
"name": "InventAsia Limited",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "Ireland",
"locality": "Dublin 4",
"postalCode": "D04 E5W7",
"region": "IE",
"streetAddress": "Waterloo Exchange, Waterloo Road"
},
"details": {
"scale": "sme",
"url": "https://info.tpro.io/"
},
"id": "GB-COH-273216",
"identifier": {
"id": "273216",
"legalName": "Norty Ltd t/a T-Pro",
"scheme": "GB-COH"
},
"name": "Norty Ltd t/a T-Pro",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "EC2A 4RJ",
"region": "UK",
"streetAddress": "Unit 6 2-20 Scrutton Street, Shoreditch"
},
"details": {
"scale": "sme",
"url": "http://www.oksgroup.com"
},
"id": "GB-COH-10485494",
"identifier": {
"id": "10485494",
"legalName": "OKS International Limited",
"scheme": "GB-COH"
},
"name": "OKS International Limited",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "Surrey",
"postalCode": "KT3 4NE",
"region": "UK",
"streetAddress": "Falcon House, 257 Burlington Road, New Malden,"
},
"details": {
"scale": "sme",
"url": "https://xstek.co.uk"
},
"id": "GB-COH-7112697",
"identifier": {
"id": "7112697",
"legalName": "Xstek Limited",
"scheme": "GB-COH"
},
"name": "Xstek Limited",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "W1W 8DH",
"region": "UK",
"streetAddress": "Eastcastle House, 27/28 Eastcastle Street,"
},
"details": {
"scale": "sme",
"url": "http://www.dictateit.com"
},
"id": "GB-COH-4930122",
"identifier": {
"id": "4930122",
"legalName": "Dictate IT Limited",
"scheme": "GB-COH"
},
"name": "Dictate IT Limited",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London"
},
"id": "GB-FTS-136",
"identifier": {
"legalName": "High Court of England and Wales"
},
"name": "High Court of England and Wales",
"roles": [
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]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"classification": {
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
"coveredBy": [
"GPA"
],
"description": "NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. \nThese comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS).\nNHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition \u0026 Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.\nOur Approved Organisation list can be found on: \nhttps://www.sbs.nhs.uk/services/framework-agreements-categories/ \nThe framework includes\nLot 1a - Digital Dictation (Fixed)\nLot 1b - Digital Dictation (SaaS)\nLot 2a - Speech Recognition (Fixed)\nLot 2b - Speech Recognition (SaaS)\nLot 3 - Outsourced Transcription\nLot 4 - Combined Solutions",
"id": "SBS10505",
"items": [
{
"additionalClassifications": [
{
"description": "Dictating machines",
"id": "32332100",
"scheme": "CPV"
},
{
"description": "Voice recorders",
"id": "32342450",
"scheme": "CPV"
},
{
"description": "Voice-logging system",
"id": "32344110",
"scheme": "CPV"
},
{
"description": "Document management software package",
"id": "48311000",
"scheme": "CPV"
},
{
"description": "Voice recognition software package",
"id": "48314000",
"scheme": "CPV"
},
{
"description": "Word-processing software package",
"id": "48317000",
"scheme": "CPV"
},
{
"description": "IT software package",
"id": "48517000",
"scheme": "CPV"
},
{
"description": "Miscellaneous software package and computer systems",
"id": "48900000",
"scheme": "CPV"
},
{
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
{
"description": "Software support services",
"id": "72261000",
"scheme": "CPV"
},
{
"description": "Computer-related services",
"id": "72500000",
"scheme": "CPV"
},
{
"description": "Typing, word-processing and desktop publishing services",
"id": "79550000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents."
},
"id": "1a",
"relatedLot": "1a"
},
{
"additionalClassifications": [
{
"description": "Dictating machines",
"id": "32332100",
"scheme": "CPV"
},
{
"description": "Voice recorders",
"id": "32342450",
"scheme": "CPV"
},
{
"description": "Voice-logging system",
"id": "32344110",
"scheme": "CPV"
},
{
"description": "Document management software package",
"id": "48311000",
"scheme": "CPV"
},
{
"description": "Voice recognition software package",
"id": "48314000",
"scheme": "CPV"
},
{
"description": "Word-processing software package",
"id": "48317000",
"scheme": "CPV"
},
{
"description": "IT software package",
"id": "48517000",
"scheme": "CPV"
},
{
"description": "Miscellaneous software package and computer systems",
"id": "48900000",
"scheme": "CPV"
},
{
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
{
"description": "Software support services",
"id": "72261000",
"scheme": "CPV"
},
{
"description": "Computer-related services",
"id": "72500000",
"scheme": "CPV"
},
{
"description": "Typing, word-processing and desktop publishing services",
"id": "79550000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
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},
"id": "1b",
"relatedLot": "1b"
},
{
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"description": "Dictating machines",
"id": "32332100",
"scheme": "CPV"
},
{
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"id": "32342450",
"scheme": "CPV"
},
{
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"id": "32344110",
"scheme": "CPV"
},
{
"description": "Document management software package",
"id": "48311000",
"scheme": "CPV"
},
{
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"id": "48314000",
"scheme": "CPV"
},
{
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"scheme": "CPV"
},
{
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"id": "48517000",
"scheme": "CPV"
},
{
"description": "Miscellaneous software package and computer systems",
"id": "48900000",
"scheme": "CPV"
},
{
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
{
"description": "Software support services",
"id": "72261000",
"scheme": "CPV"
},
{
"description": "Computer-related services",
"id": "72500000",
"scheme": "CPV"
},
{
"description": "Typing, word-processing and desktop publishing services",
"id": "79550000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
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},
"id": "2a",
"relatedLot": "2a"
},
{
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"id": "32332100",
"scheme": "CPV"
},
{
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"id": "32342450",
"scheme": "CPV"
},
{
"description": "Voice-logging system",
"id": "32344110",
"scheme": "CPV"
},
{
"description": "Document management software package",
"id": "48311000",
"scheme": "CPV"
},
{
"description": "Voice recognition software package",
"id": "48314000",
"scheme": "CPV"
},
{
"description": "Word-processing software package",
"id": "48317000",
"scheme": "CPV"
},
{
"description": "IT software package",
"id": "48517000",
"scheme": "CPV"
},
{
"description": "Miscellaneous software package and computer systems",
"id": "48900000",
"scheme": "CPV"
},
{
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
{
"description": "Software support services",
"id": "72261000",
"scheme": "CPV"
},
{
"description": "Computer-related services",
"id": "72500000",
"scheme": "CPV"
},
{
"description": "Typing, word-processing and desktop publishing services",
"id": "79550000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents."
},
"id": "2b",
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},
{
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"description": "Dictating machines",
"id": "32332100",
"scheme": "CPV"
},
{
"description": "Voice recorders",
"id": "32342450",
"scheme": "CPV"
},
{
"description": "Voice-logging system",
"id": "32344110",
"scheme": "CPV"
},
{
"description": "Document management software package",
"id": "48311000",
"scheme": "CPV"
},
{
"description": "Voice recognition software package",
"id": "48314000",
"scheme": "CPV"
},
{
"description": "Word-processing software package",
"id": "48317000",
"scheme": "CPV"
},
{
"description": "IT software package",
"id": "48517000",
"scheme": "CPV"
},
{
"description": "Miscellaneous software package and computer systems",
"id": "48900000",
"scheme": "CPV"
},
{
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
{
"description": "Software support services",
"id": "72261000",
"scheme": "CPV"
},
{
"description": "Computer-related services",
"id": "72500000",
"scheme": "CPV"
},
{
"description": "Typing, word-processing and desktop publishing services",
"id": "79550000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.\u202f"
},
"id": "3",
"relatedLot": "3"
},
{
"additionalClassifications": [
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"description": "Dictating machines",
"id": "32332100",
"scheme": "CPV"
},
{
"description": "Voice recorders",
"id": "32342450",
"scheme": "CPV"
},
{
"description": "Voice-logging system",
"id": "32344110",
"scheme": "CPV"
},
{
"description": "Document management software package",
"id": "48311000",
"scheme": "CPV"
},
{
"description": "Voice recognition software package",
"id": "48314000",
"scheme": "CPV"
},
{
"description": "Word-processing software package",
"id": "48317000",
"scheme": "CPV"
},
{
"description": "IT software package",
"id": "48517000",
"scheme": "CPV"
},
{
"description": "Miscellaneous software package and computer systems",
"id": "48900000",
"scheme": "CPV"
},
{
"description": "Voice recognition software development services",
"id": "72212314",
"scheme": "CPV"
},
{
"description": "Software support services",
"id": "72261000",
"scheme": "CPV"
},
{
"description": "Computer-related services",
"id": "72500000",
"scheme": "CPV"
},
{
"description": "Typing, word-processing and desktop publishing services",
"id": "79550000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "Main site or location of works, place of delivery or of performance: Various Approved Organisations as set out in the contract documents.\u202f"
},
"id": "4",
"relatedLot": "4"
}
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "10",
"name": "Social Value",
"type": "quality"
},
{
"description": "20",
"type": "price"
}
]
},
"description": "Lot 1a \nCapital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.\nBidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.\nThere were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were asked to respond to these.\nA Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1a.\nA Framework Agreement will be awarded to 8 bidders for Lot 1a. \nWhere a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. \nFor all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in the last awardable position for the Lot. \nAdditionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.",
"hasOptions": true,
"id": "1a",
"options": {
"description": "The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term."
},
"status": "cancelled",
"title": "Digital Dictation (Fixed)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "10",
"name": "Social Value",
"type": "quality"
},
{
"description": "20",
"type": "price"
}
]
},
"description": "Lot 1b\nPay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.\nBidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. \nThere were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. \nA Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1b.\nA Framework Agreement will be awarded to 8 bidders for Lot 1b. \nWhere a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. \nFor all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. \nAdditionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.",
"hasOptions": true,
"id": "1b",
"options": {
"description": "The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term."
},
"status": "cancelled",
"title": "Digital Dictation (SaaS)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "10",
"name": "Social Value",
"type": "quality"
},
{
"description": "20",
"type": "price"
}
]
},
"description": "Lot 2a \nCapital purchase of hardware/software for additional or standalone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.\nBidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.\nThere were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. \nA Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2a. \nA Framework Agreement will be awarded to 5 bidders for Lot 2a. \nWhere a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. \nFor all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. \nAdditionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.",
"hasOptions": true,
"id": "2a",
"options": {
"description": "The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term."
},
"status": "cancelled",
"title": "Speech Recognition (Fixed)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "10",
"name": "Social Value",
"type": "quality"
},
{
"description": "20",
"type": "price"
}
]
},
"description": "Lot 2b \nPay-as-you-go/price per line cost or software subscription for additional or standalone Speech and Voice recognition services including ambient and natural language processing technologies.\n The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.\nBidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement. \nThere were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.\nA Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2b. \nA Framework Agreement will be awarded to 9 bidders for Lot 2b. \nWhere a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. \nFor all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot. \nAdditionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.",
"hasOptions": true,
"id": "2b",
"options": {
"description": "The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term."
},
"status": "cancelled",
"title": "Speech Recognition (SaaS)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "10",
"name": "Social Value",
"type": "quality"
},
{
"description": "20",
"type": "price"
}
]
},
"description": "Lot 3 \nServices to provide transcription from digital data files to written copy (hard or soft) of the data.\nThe new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.\nBidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.\nThere were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these. \nA Framework Agreement could be awarded to a maximum of 8 bidders for Lot 3. \nA Framework Agreement will be awarded to 8 bidders for Lot 3. \nWhere the Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework. \nFor all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.\nAdditionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot .",
"hasOptions": true,
"id": "3",
"options": {
"description": "The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term."
},
"status": "cancelled",
"title": "Outsourced Transcription"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "10",
"name": "Social Value",
"type": "quality"
},
{
"description": "20",
"type": "price"
}
]
},
"description": "Lot 4 \nA combination of the services in all of lots 1a, 1b, 2a, 2b and 3. \nThe new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025. \nTo be awarded to this lot, Bidders must have been successful in being awarded to a minimum of two Lots from Lots 1-3, as per the ITT Documentation. \nBidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement \nThere were additional Selection Qualification (SQ), and Bidder Declarations applicable, and bidders were also asked to respond to these. \nThere was no evaluation of quality, social value or price for Lot 4. \nA Framework Agreement will be automatically awarded to Lot 4 to bidders who were successfully awarded to any combination of 2 Lots from Lots 1-3 to supply solutions spanning multiple lots under a single Call-Off. \nA Framework Agreement will be awarded to 8 bidders for Lot 4.",
"hasOptions": true,
"id": "4",
"options": {
"description": "The Contracting Authority has the option to extend the term of the framework by up to 24 months upon conclusion of the initial 24 months framework term."
},
"status": "cancelled",
"title": "Combined Solutions"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "complete",
"techniques": {
"hasFrameworkAgreement": true
},
"title": "Digital Dictation, Speech Recognition \u0026 Outsourced Transcription Services 2"
}
}