Technology Services Partner Framework (TSPF)

{
  "buyer": {
    "id": "GB-PPON-PBJQ-2231-ZRPG",
    "name": "Southern Water Services Limited"
  },
  "date": "2026-01-16T12:28:25Z",
  "id": "003858-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-055971",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Worthing",
        "postalCode": "Bn13 3NX",
        "region": "UKJ27",
        "streetAddress": "Southern Water, Southern House"
      },
      "contactPoint": {
        "email": "Graham.Knight@southernwater.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.southernwater.co.uk"
      },
      "id": "GB-PPON-PBJQ-2231-ZRPG",
      "identifier": {
        "id": "PBJQ-2231-ZRPG",
        "scheme": "GB-PPON"
      },
      "name": "Southern Water Services Limited",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-06-11T23:59:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "60 days"
    },
    "description": "The objective of the tender is to select service partners who are capable of providing services for each Lot, to enable SWS, at its election, to award work within a pool of pre-qualified service providers without the need to embark on a formal Procurement Act 23 process at individual project level.\nTo facilitate this, the intention is that the successful bidders will be awarded a place on the Technology Services Partner Framework Agreement.\nSWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act \u201823 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).\nSome of the key objectives of the framework include:\n\u2022\tEstablish a single route to market that covers requirements that Southern Water has for Technology Service Partners and resources\n\u2022\tSupport quick access to the right resources, in order to support Digital project objectives and deliver ongoing \u201crun\u201d activities\n\u2022\tModernise contracts\n\u2022\tIncreasing the use of outcome-based delivery and managed services\n\u2022\tDeliver the optimum selection of Technology Services Partners\n\u2022\tSupport the Digital transformation agenda, including the best partners for future roadmap; updated and flexible engagement models incl. managed services and suppliers aligned to target operating model\n\u2022\tProvide routes to market for Change Portfolio requirements\nA key objective of this procurement process for Southern Water is to deliver the optimum selection of Technology Services Partners. We would like to select and work with suppliers, who have deep capabilities in particular areas and domain expertise. \nSuppliers must bid on all Lots.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "accessDetails": "Documents for the ITT Stage will be provided via the Jaggaer Sourcing Platform to suppliers who are downselected for this stage.",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "datePublished": "2026-01-16T12:28:25Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "003858-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/003858-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-01-30T23:59:00+00:00"
    },
    "id": "Prj_7032",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "4",
        "relatedLot": "4"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "5",
        "relatedLot": "5"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "6",
        "relatedLot": "6"
      },
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "7",
        "relatedLot": "7"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Techincal",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to deliver end\u2011to\u2011end digital services across Customer \u0026 Corporate functions, supporting major transformation programmes and resilient run services. Requires broad capability across SAP, ServiceNow, web channels and integrations, with capacity to drive innovation, automation and large\u2011scale delivery for 4.7+ million customers.\nEstimated Lot Value \u00a32m to \u00a35m per annum",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- Adherence to ISO 27001 and NCSC cloud security principles\n- Compliance with UK data protection regulations\n- Use of industry best practices for end user compute \n- Web accessibility standards and guidelines",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "Customer \u0026 Corporate",
        "value": {
          "amount": 40000000,
          "amountGross": 48000000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to deliver end\u2011to\u2011end digital and OT\u2011aligned services across Wholesale operations, supporting major transformation in asset, network and field service management. Requires broad capability across Maximo, ArcGIS, PI, ThingWorx and operational systems to modernise legacy estates, enable smart networks, strengthen operational control, and deliver resilient run services that support mission\u2011critical water and wastewater operations.\nEstimated Lot Value \u00a34m to \u00a38m per annum",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- Adherence to ISO 27001 and NCSC cloud security principles\n- Compliance with UK data protection regulations\n- Use of industry best practices",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "Wholesale",
        "value": {
          "amount": 64000000,
          "amountGross": 76800000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to drive enterprise\u2011wide data, analytics and AI transformation, delivering at scale across platforms such as Databricks, Azure, Power BI, Qlik and SAP BI. Requires broad capability to modernise legacy estates, engineer robust pipelines, uplift governance, embed advanced analytics and AI/ML, and enable a unified, secure, self\u2011service data environment powering decision\u2011making across the whole organisation.\nEstimated Lot Value \u00a32m to \u00a34m per annum",
        "hasRenewal": true,
        "id": "3",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- UK GDPR \n- Data Protection Act 2018 \n- EU Data Act \n- EU AI Act \n- Cyber Essentials / Cyber Essentials Plus \n- ISO/IEC 27001",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "Data Analytics \u0026 AI",
        "value": {
          "amount": 32000000,
          "amountGross": 38400000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to modernise and operate Southern Water\u2019s enterprise\u2011scale integration and automation landscape, spanning WebMethods, SAP PI/PO, API management, geospatial integration (FME) and emerging RPA technologies. This lot requires broad capability to deliver cloud\u2011based integration platforms, microservices, secure APIs, automation at scale, and end\u2011to\u2011end integration services, reducing technical debt, improving interoperability, accelerating time\u2011to\u2011market and enabling a robust, secure, automated digital ecosystem across the organisation.\nEstimated Lot Value \u00a32m to \u00a34m per annum",
        "hasRenewal": true,
        "id": "4",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- Adherence to ISO 27001 and NCSC cloud security principles\n- Compliance with UK data protection regulations\n- Use of industry best practices for end user compute  \n- ITIL Best practises",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "Integration \u0026 Automation",
        "value": {
          "amount": 32000000,
          "amountGross": 38400000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to deliver and modernise Southern Water\u2019s end\u2011to\u2011end digital workplace ecosystem - spanning Microsoft 365, Windows 11, SharePoint, endpoint management, hybrid meeting solutions, ruggedised devices, virtual desktop platforms and enterprise\u2011grade collaboration services. This lot demands broad, multi\u2011discipline capability to drive large\u2011scale transformation, uplift security and resilience, retire technical debt, and provide unified hybrid workplace experiences across head office, remote sites and field engineering teams.\nEstimated Lot Value \u00a31m to \u00a33m per annum",
        "hasRenewal": true,
        "id": "5",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- Adherence to ISO 27001 and NCSC cloud security principles\n- Compliance with UK data protection regulations.\n- Use of industry best practices for end user compute",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "Digitial Workspace \u0026 Colloboration",
        "value": {
          "amount": 240000000,
          "amountGross": 288000000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Techncial",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to deliver and modernise Southern Water\u2019s end\u2011to\u2011end hybrid infrastructure, spanning networks, private cloud, public cloud, hosting, security and observability. This lot requires broad, enterprise\u2011scale capability to transform and operate VMware\u2011based SDDCs, Azure workloads, Cisco\u2011centric networks, firewalls, storage, backup platforms and OT\u2011adjacent infrastructure\u2014driving cloud adoption, Zero Trust networking, resilience uplift, automation, and large\u2011scale modernisation across IT and OT estates.\nEstimated Lot Value \u00a33m to \u00a37m per annum",
        "hasRenewal": true,
        "id": "6",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- ISO 27001, NCSC Cloud Security Principles, Cyber Essentials Plus\n- UK Data Protection legislation including GDPR\n- Southern Water\u2019s internal IT governance frameworks\n- Industry-standard best practices (e.g., TOGAF, ITIL, DevSecOps and relevant Azure certifications)",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "Networks, Compute \u0026 Cloud Hosting",
        "value": {
          "amount": 56000000,
          "amountGross": 67200000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-07-02T23:59:59+01:00",
          "maxExtentDate": "2034-07-02T23:59:59+01:00",
          "startDate": "2026-07-03T00:00:00+01:00"
        },
        "description": "SWS seek strategic partners to strengthen and operate Southern Water\u2019s end\u2011to\u2011end cyber capability across IT and OT. This includes large\u2011scale support for SOC services, threat intelligence, vulnerability management, security architecture, security assurance, NIS/ISO27001 compliance uplift, and resilience improvements. The partner must bring broad capability to embed secure\u2011by\u2011design practices, modernise controls, scale governance, and support both corporate and OT cyber transformation programmes over AMP8.\nEstimated Lot Value \u00a32m to \u00a34m per annum",
        "hasRenewal": true,
        "id": "7",
        "renewal": {
          "description": "Southern Water expect the Framework to be in effect for an initial 4-year term, with the option of extension for a further 4-year term.\nThe circumstances in which this extension would be utilised is to be determined by SW."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "- ISO/IEC 27001:2022\n- NIS/CAF Compliance \n- ISE/IEC 62443",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "title": "InfoSec \u0026 Cyber Security Services",
        "value": {
          "amount": 32000000,
          "amountGross": 38400000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "There will be a single PQQ that will qualify Tenderers into the ITT stage. Tenderes must bid for all Lots."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "The procurement documents are available for unrestricted and full direct access, free of charge, at\nsouthernwater.ukp.app.jaggaer.com\nAdditional information can be obtained from the above-mentioned address\nTenders or requests to participate must be submitted electronically via\nhttps://southernwater.bravosolution.co.uk\nTenders or requests to participate must be submitted to the above-mentioned address\nIf you are interested in bidding for this tender, please be aware that you will need to have registered on the central digital platform before you will be able to bid. This will require you to complete some information and then you will be provided with a unique identifier. For more information on how to register, please follow the below link:\nhow to register on the CDP",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "description": "The process for agreeing Orders will follow that set out in the Technology Services Partner Framework, specifically: \nDirect Order/Award - to any Framework Supplier without re-opening competition if the Service Requirements for the proposed Order: \ncan be met by any of the Framework Suppliers; and   \nthe value of the proposed Order is calculated to be under \u00a3250,000 (Two Hundred and Fifty Thousand Pounds). \nCompeted Order - under this Framework Agreement by re-opening competition (mini-competitions) among the Framework Suppliers\nPOC/Hothouse selection - service providers may be required to engage in a proof of concept/hothouse selection process in order to secure the identified works",
        "method": "withAndWithoutReopeningCompetition",
        "type": "closed"
      },
      "hasFrameworkAgreement": true
    },
    "tenderPeriod": {
      "endDate": "2026-02-26T23:59:00+00:00"
    },
    "title": "Technology Services Partner Framework (TSPF)",
    "value": {
      "amount": 280000000,
      "amountGross": 336000000,
      "currency": "GBP"
    }
  }
}