JHG - The Provision of Customer Satisfaction Surveys

{
  "buyer": {
    "id": "GB-PPON-PXLV-8768-BRQX",
    "name": "Jigsaw Homes Group"
  },
  "date": "2026-01-16T16:44:35Z",
  "id": "004080-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-060811",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Ashton-under-Lyne",
        "postalCode": "OL6 7AT",
        "region": "UKD35",
        "streetAddress": "Cavendish 249"
      },
      "contactPoint": {
        "email": "Jason.Pears@jigsawhomes.org.uk",
        "name": "Jason Pears",
        "telephone": "07718783904"
      },
      "details": {
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          {
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    "description": "Jigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas.\nWe invite tenders for the options set out below. The options are supported by relevant appendices to understand the requirements for each option. In any submission, you should clearly indicate which option your tender submission is for.\nOPTION A\nTransactional customer satisfaction surveys.\nOPTION B\nThe Regulator of Social Housing\u2019s (RSH) Tenant Satisfaction Measures (perception survey).\nOPTION C\nTransactional customer satisfaction surveys and the Regulator of Social Housing\u2019s (RSH) Tenant Satisfaction Measures (perception survey).\n1.2 Scope of Work/Procurement Objectives\nJigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function.\nWe want to work collaboratively to ensure:\n-\tCustomers can provide feedback quickly and easily in their preferred communication method.  \n-\tThe Group is able to: \n-\tobtain a sufficient sample to support validation.\n-\tutilise data to support organisational priorities and key performance indicators. \n-\tutilise data insights from customer satisfaction feedback including linking to demographics data.",
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        "description": "Customer Satisfaction Survey Tender Documents",
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    "enquiryPeriod": {
      "endDate": "2026-02-07T12:00:00+00:00"
    },
    "id": "JHG/Custsatsurvey/2026",
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        "additionalClassifications": [
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            "description": "Customer satisfaction survey",
            "id": "79342311",
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            "countryName": "United Kingdom",
            "region": "UKF"
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            "countryName": "United Kingdom",
            "region": "UKD"
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        "id": "1",
        "relatedLot": "1"
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    "legalBasis": {
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              "description": "Have experience in carrying out Customer Satisfaction Surveys."
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    "mainProcurementCategory": "services",
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    "procurementMethodDetails": "Below threshold - open competition",
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    "submissionMethodDetails": "https://www.mytenders.co.uk/Authority/Authority_NoticeStatus.aspx?id=236402",
    "submissionTerms": {
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      "endDate": "2026-02-14T12:00:00+00:00"
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    "title": "JHG - The Provision of Customer Satisfaction Surveys",
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}