RM6181 - Contract Award - Consumer Advise and Information Phoneline

{
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    {
      "id": "004274-2026-1",
      "relatedLots": [
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      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-171804",
          "name": "Hinduja Global Solutions UK Limited (HGS)"
        }
      ],
      "title": "Consumer Advice and Information Phoneline"
    }
  ],
  "bids": {
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        "value": 5
      }
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  },
  "buyer": {
    "id": "GB-FTS-114034",
    "name": "DESNZ \u0026 DSIT Group Commercial"
  },
  "contracts": [
    {
      "awardID": "004274-2026-1",
      "dateSigned": "2026-01-19T00:00:00Z",
      "id": "004274-2026-1",
      "status": "active",
      "title": "Consumer Advice and Information Phoneline",
      "value": {
        "amount": 1369832.4,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-01-19T11:48:18Z",
  "id": "004274-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-060889",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "region": "UK"
      },
      "contactPoint": {
        "email": "NZBIcommercial@energysecurity.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "National or federal agency/office",
            "id": "NATIONAL_AGENCY",
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          {
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            "id": "01",
            "scheme": "COFOG"
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        ],
        "url": "https://www.gov.uk/government/organisations/department-for-energy-security-and-net-zero"
      },
      "id": "GB-FTS-114034",
      "identifier": {
        "legalName": "DESNZ \u0026 DSIT Group Commercial"
      },
      "name": "DESNZ \u0026 DSIT Group Commercial",
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    },
    {
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        "countryName": "United Kingdom",
        "locality": "Preston",
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      },
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        "scale": "large"
      },
      "id": "GB-FTS-171804",
      "identifier": {
        "legalName": "Hinduja Global Solutions UK Limited (HGS)"
      },
      "name": "Hinduja Global Solutions UK Limited (HGS)",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London"
      },
      "id": "GB-FTS-171805",
      "identifier": {
        "legalName": "Department for Energy Security \u0026 Net Zero (DESNZ)"
      },
      "name": "Department for Energy Security \u0026 Net Zero (DESNZ)",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
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  "tender": {
    "classification": {
      "description": "Postal and telecommunications services",
      "id": "64000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures",
    "id": "ocds-h6vhtk-060889",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
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    "lots": [
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        "awardCriteria": {
          "criteria": [
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              "type": "price"
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        },
        "description": "Consumer and Advise services",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "RM6181 - Contract Award - Consumer Advise and Information Phoneline"
  }
}