Customer Journey Mapping Project

{
  "buyer": {
    "id": "GB-MPR-10237R",
    "name": "The Swaythling Housing Society Ltd (Trading as Abri)"
  },
  "date": "2026-01-19T14:52:19Z",
  "id": "004412-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0608e3",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Eastleigh",
        "postalCode": "SO50 6AD",
        "region": "UKJ35",
        "streetAddress": "Collins House, Bishopstoke Road"
      },
      "contactPoint": {
        "email": "procurement.team@abri.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-MPR-10237R",
      "identifier": {
        "id": "10237R",
        "scheme": "GB-MPR"
      },
      "name": "The Swaythling Housing Society Ltd (Trading as Abri)",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-03-20T23:59:59+00:00"
    },
    "contractTerms": {
      "financialTerms": "30 days from receipt of a valid Invoice including relevant PO details."
    },
    "description": "In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.\nA key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.",
    "documents": [
      {
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/abri/aspx/Home"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-01-19T14:52:19Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "004412-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/004412-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-02-02T12:00:00+00:00"
    },
    "id": "ocds-h6vhtk-0608e3",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Systems and technical consultancy services",
            "id": "72220000",
            "scheme": "CPV"
          },
          {
            "description": "Business analysis consultancy services",
            "id": "72221000",
            "scheme": "CPV"
          },
          {
            "description": "Project management consultancy services",
            "id": "72224000",
            "scheme": "CPV"
          },
          {
            "description": "Business development consultancy services",
            "id": "79411100",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "the award criteria has been assigned and detailed within the CFP documents. there are 9 identified pass / fail requirements with an additional 6 scored and weighted requirements. \nThe CFP has been split into 70% Quality and 30% Commercial.",
              "name": "Simple description",
              "type": "price"
            }
          ],
          "weightingDescription": "the award criteria has been assigned and detailed within the CFP documents. there are 9 identified pass / fail requirements with an additional 6 scored and weighted requirements. \nThe CFP has been split into 70% Quality and 30% Commercial."
        },
        "contractPeriod": {
          "endDate": "2027-04-01T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "id": "1",
        "status": "active",
        "value": {
          "amountGross": 180000,
          "currency": "AED"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "This requirement will undertake a bidding round with subsequent evaluation in line with information within the tender pack. \nAbri reserve the right to include a BAFO stage as part of the evaluation process if deemed required with all information and timeline impacts held within the tender pack."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "Submission must be submitted via the tendering portal : https://in-tendhost.co.uk/abri/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-02-13T12:00:00+00:00"
    },
    "title": "Customer Journey Mapping Project",
    "value": {
      "amountGross": 180000,
      "currency": "GBP"
    }
  }
}