Interactive Voice Recognition (IVR) Design Consultation & Audio Recording Services

{
  "buyer": {
    "id": "GB-PPON-PMXL-3278-BCWT",
    "name": "Student Loans Company"
  },
  "date": "2026-01-22T16:06:03Z",
  "id": "005919-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-060ca6",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Glasgow",
        "postalCode": "G5 8DF",
        "region": "UKM82",
        "streetAddress": "10 Clyde Place"
      },
      "contactPoint": {
        "email": "Susan_Butcher@slc.co.uk",
        "name": "Susan Butcher"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PMXL-3278-BCWT",
      "identifier": {
        "id": "PMXL-3278-BCWT",
        "scheme": "GB-PPON"
      },
      "name": "Student Loans Company",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "This ITT relates to the procurement of IVR Design Consultation and Audio Recording Services in line with SLC\u2019s brand and subsequent Voice Recording Delivery to support SLC\u2019s suite of 20 IVR\u2019s.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Data-and-voice-media./F55GY98MD8\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/F55GY98MD8",
    "documents": [
      {
        "datePublished": "2026-01-22T16:06:03Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "005919-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/005919-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-01-30T12:00:00+00:00"
    },
    "id": "2025-TR-0148",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Data and voice media",
            "id": "32583000",
            "scheme": "CPV"
          },
          {
            "description": "Miscellaneous business-related services",
            "id": "79990000",
            "scheme": "CPV"
          },
          {
            "description": "Other services",
            "id": "98390000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Criterion 1",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Criterion 2",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-03-13T23:59:59+00:00",
          "maxExtentDate": "2028-03-13T23:59:59+00:00",
          "startDate": "2026-03-14T00:00:00+00:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "one 12 month extension option available, subject to performance and budgetary approval."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 66000.0,
          "amountGross": 79200.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "https://www.delta-esourcing.com/",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2026-02-09T12:00:00+00:00"
    },
    "title": "Interactive Voice Recognition (IVR) Design Consultation \u0026 Audio Recording Services",
    "value": {
      "amount": 66000.0,
      "amountGross": 79200.0,
      "currency": "GBP"
    }
  }
}