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Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

NHS England

Buyer Contact Info

Buyer Name: NHS England

Buyer Address: Wellington House, 133-135 Waterloo Rd, London, UKI45, SE1 8UG, United Kingdom

Contact Name: Janice Brodie

Contact Email: janice.brodie@nhs.net

Status
active
Procedure
open
Value
400000.0 GBP
Gross: 480000.0 GBP
Published
23 Jan 2026, 08:35
Deadline
09 Feb 2026, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79315000 - Social research services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/006011-2026

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 400,000.00

Lot 1 Value (Gross): GBP 480,000.00

Lot 1 Contract Start: 2026-05-04T00:00:00+01:00

Lot 1 Contract End: 2027-05-03T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Technical

Lot 1 Award Criterion (price): Commercial

Lot 1 Award Criterion (quality): Social Value

Documents

Document Description: Tender notice on Find a Tender

Raw Notice JSON

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