Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan

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    "id": "GB-PPON-PHTN-1551-GCQH",
    "name": "British Council"
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  "date": "2026-01-26T11:33:29Z",
  "id": "006551-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-060e12",
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      "address": {
        "country": "JP",
        "countryName": "Japan",
        "locality": "Tokyo",
        "postalCode": "162-0825 ",
        "region": "JP",
        "streetAddress": "1-2 Kagurazaka "
      },
      "contactPoint": {
        "email": "Nur.Nabi@britishcouncil.org",
        "name": "MohammadNur  Nabi"
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    "amendments": [
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        "description": "ITT timeline updated",
        "id": "006551-2026"
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    "awardPeriod": {
      "endDate": "2026-03-04T23:59:59Z"
    },
    "contractTerms": {
      "financialTerms": "30 Days after submitting undisputed invoice "
    },
    "description": "The primary objective of this ITT is to find a professional call centre company to support British Council ESAT-J in Japan to provide a standardized, efficient, security, integrity and scalability in the delivery process across Tokyo.",
    "documents": [
      {
        "description": "ITT Open Procedure_Call Centre ESAT-J_26Jan26 - UK4",
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        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10900"
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        "description": "Annex 3_Supplier Response",
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        "description": "Annex 4 - Pricing Approach",
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        "description": "Annex 5 - Detailed Scope Document",
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        "id": "A-10906",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10906"
      },
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        "description": "Ratio Analysis spreadsheet",
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        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10907"
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      {
        "description": "Not published",
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        "id": "conflictOfInterest"
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      {
        "datePublished": "2026-01-26T11:33:29Z",
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    "enquiryPeriod": {
      "endDate": "2026-02-02T00:00:00Z"
    },
    "id": "ocds-h6vhtk-060e12",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Call centre",
            "id": "79512000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
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            "country": "JP",
            "countryName": "Japan",
            "region": "JP"
          }
        ],
        "id": "1",
        "relatedLot": "1"
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    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
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          "maxExtentDate": "2028-04-01T23:59:59Z",
          "startDate": "2026-04-01T00:00:00Z"
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        "hasRenewal": true,
        "id": "1",
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          "description": "Based on performance "
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    "mainProcurementCategory": "services",
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    "procurementMethodDetails": "Open procedure",
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    "submissionMethodDetails": "https://tap.tcsapps.com/tap2/#/bc-supplier-registration",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-02-21T00:00:00Z"
    },
    "title": "Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan",
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