Buyer Name: London Borough of Hackney
Buyer Address: Hackney Service Centre, Hackney, UKI41, E8 1DY, United Kingdom
Contact Name: Brian Clark
Contact Email: brian.clark@ipswich.gov.uk
Contact Telephone: 020 8356 3000
Buyer Name: London Borough of Hackney
Buyer Address: Hackney Service Centre, Hackney, UKI41, E8 1DY, United Kingdom
Contact Name: Brian Clark
Contact Email: brian.clark@ipswich.gov.uk
Contact Telephone: 020 8356 3000
Tender Opportunity: Comprehensive Print & Mailing Services for Hackney Council Hackney Council invites experienced suppliers to tender for the provision of high-volume, secure, and sustainable print and mailing services. This contract covers Council Tax, National Non-Domestic Rates (NNDR), Housing Benefits, Parking Services, Housing Rents, and Electoral Services. Key Requirements: - Data Handling: Process large volumes of Council Tax, NNDR, and Housing Benefit data using secure FTP and various file formats. Immediate production capability required at contract start. -Annual & Ad-Hoc Billing: Print and mail approximately 123,000 Council Tax bills, 13,000 NNDR bills, and 30,000 benefit notifications annually, plus frequent ad-hoc and recovery mailings. - Document Management: Sort, collate, and deliver all documents and inserts to Royal Mail or Council offices. Provide secure handling for returned mail and undelivered items. - Sustainability: Use FSC-certified or recycled paper, minimize waste, and offer recyclable, non-plastic window envelopes. Demonstrate robust environmental and GDPR-compliant processes. - Parking & Housing Services: Print statutory parking notices, permit reminders, rent statements, and service charge booklets, with same-day or next-day turnaround as required. - Electoral Services: Print poll cards, ballot papers, and postal packs, ensuring strict security, confidentiality, and business continuity. - Innovation: Propose options for e-billing, e-notifications, and process improvements. Collaborate proactively with the Council to enhance service delivery. Who Should Apply? Suppliers with proven experience in large-scale, secure print and mail operations for public sector clients, who can demonstrate compliance, reliability, and a commitment to sustainability. To Express Interest: Register onto the London Tenders Portal, www.londontenders.org,and search for the project using the Project Information reference: DN797953
No linked documents found for this notice.
External Link: www.londontenders.org
Link Description: Search for the tender using the following information: Tender Title: External Variable Data Print Services Project reference: DN797953
Link Description: Suppliers should register, free of charge, on the London Tenders Website and then they may download the full tender pack. Tendernder Title: External Variable Data Print Services ProContract reference: DN797953
External Link: https://www.find-tender.service.gov.uk/Notice/006559-2026
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 20,000,000
Lot 1 Value (Gross): GBP 24,000,000
Lot 1 Contract Start: 2026-05-15T00:00:00+01:00
Lot 1 Contract End: 2031-05-15T23:59:59+01:00
Lot 1 SME Suitable: Yes
Lot 1 Award Criterion (price): Suppliers Price Submission (40%)
Lot 1 Award Criterion (quality): Quality (60%)
Document Description: Search for the tender using the following information: Tender Title: External Variable Data Print Services Project reference: DN797953
Document Description: Suppliers should register, free of charge, on the London Tenders Website and then they may download the full tender pack. Tendernder Title: External Variable Data Print Services ProContract reference: DN797953
Document Description: Not published
Document Description: Tender notice on Find a Tender
{
"buyer": {
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"name": "London Borough of Hackney"
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"date": "2026-01-26T11:38:28Z",
"id": "006559-2026",
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"description": "Tender Opportunity: Comprehensive Print \u0026 Mailing Services for Hackney Council\nHackney Council invites experienced suppliers to tender for the provision of high-volume, secure, and sustainable print and mailing services. This contract covers Council Tax, National Non-Domestic Rates (NNDR), Housing Benefits, Parking Services, Housing Rents, and Electoral Services.\nKey Requirements:\n- Data Handling: Process large volumes of Council Tax, NNDR, and Housing Benefit data using secure FTP and various file formats. Immediate production capability required at contract start.\n -Annual \u0026 Ad-Hoc Billing: Print and mail approximately 123,000 Council Tax bills, 13,000 NNDR bills, and 30,000 benefit notifications annually, plus frequent ad-hoc and recovery mailings.\n- Document Management: Sort, collate, and deliver all documents and inserts to Royal Mail or Council offices. Provide secure handling for returned mail and undelivered items.\n- Sustainability: Use FSC-certified or recycled paper, minimize waste, and offer recyclable, non-plastic window envelopes. Demonstrate robust environmental and GDPR-compliant processes.\n- Parking \u0026 Housing Services: Print statutory parking notices, permit reminders, rent statements, and service charge booklets, with same-day or next-day turnaround as required.\n- Electoral Services: Print poll cards, ballot papers, and postal packs, ensuring strict security, confidentiality, and business continuity.\n- Innovation: Propose options for e-billing, e-notifications, and process improvements. Collaborate proactively with the Council to enhance service delivery.\nWho Should Apply? Suppliers with proven experience in large-scale, secure print and mail operations for public sector clients, who can demonstrate compliance, reliability, and a commitment to sustainability.\nTo Express Interest: Register onto the London Tenders Portal, www.londontenders.org,and search for the project using the Project Information reference: DN797953",
"documents": [
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"description": "a set of financial and economic criteria, relevant to the size of the contract will be used to assess a bidders financial standings (see the tender documents for full details). \nPayment of the London Living Wage is mandatory.\nThe following insurance will be required from the winning bidder only:\npublic/product liability insurance with a limit of indemnity of not less than \u00a35 million (five million pounds) in relation to any one claim or series of claims;\nemployer\u0027s liability insurance with a limit of indemnity in accordance with any legal requirement for the time being in force in relation to any one claim or series of claims;\nprofessional indemnity insurance of not less than \u00a35 million (five million pounds) for each individual claim or series of claims during the term of this Agreement and shall ensure that all professional consultants or sub-contractors involved in the provision of the Services hold and maintain appropriate cover, with such insurance to be maintained for a minimum of twelve (12) years following the expiration or earlier termination of this Agreement,",
"type": "economic"
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"title": "External Variable Data Print Services",
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