SHREWD Digital Platform for real time operating status updates

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      "title": "SHREWD Digital Platform for real time operating status updates",
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    "description": "SHREWD digital platform is a cloud-based solution nationally recognised and embedded within NHS infrastructure and is mandated for use across NHS systems to provide National Framework Opel reporting and real-time visibility of operational pressures, supporting escalation management, incident coordination, and system-wide situational awareness.\nSHREWD is currently the only deployed solution due to its essential operational visibility role and ICS alignment. In the immediate future, no other systems / providers are currently available to ensure mandated compliance in reporting and accountability.\nVitalHub UK is the sole provider of the SHREWD digital platform.\nWithin Surrey Heartlands ICS SHREWD performs the following functions:\n\u2022 It is the core system for operational oversight across Surrey Heartlands, used by the ICB and all NHS-funded providers.\n\u2022 It enables daily monitoring of system pressures, with providers submitting data automatically or via electronic forms.\n\u2022 The platform underpins the ICS-wide approach to risk sharing, ensuring coordinated action during escalations and critical incidents.\n\u2022 It is used by the ICS Urgent Care Team (UEC) to monitor and manage system resilience and the Surrey Heartlands Operations Centre (SHOC) to coordinate system activity when required.\nThe rationale to direct award is based on the strategic importance of SHREWD and its innate integration within Surrey Heartlands ICS.\nIntegration and Compatibility\n\u2022 SHREWD is deeply embedded within Surrey Heartlands ICS and is integrated with multiple provider Patient Administration Systems (PAS) and electronic forms.\n\u2022 It is the nationally recognised and mandated provider of OPEL scoring infrastructure across ICBs, Regions, and NHS England, ensuring consistency and compatibility with national escalation frameworks.\n\u2022 The platform is aligned with the System Coordination Centre (SCC) specification and supports automated digital data flows, reducing manual burden and ensuring real-time operational oversight.\n\u2022 The SHREWD platform supports critical winter pressures and surge planning. Altering provision at this time would risk technical difficulties in maintaining operational continuity during a period of high demand.\n\u2022 The system is used to coordinate incident response, escalation management, and real-time system pressure visibility, which are essential for patient safety and system resilience.\n\u2022 The platform aligns with the UEC Recovery Plan and supports the ICS principle of risk-sharing and coordinated care delivery.\nNational and Regional Interdependencies\n\u2022 SHREWD is used across regional and national NHS teams, and its data feeds are relied upon for strategic decision-making and operational coordination.\n\u2022 The platform is used by Sussex ICB, further embedding it within the future Surrey and Sussex ICB wider system architecture and reinforcing its strategic importance.\n\u2022 The platform avoids duplication, inefficiencies and supports workforce efficiency through automation.",
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    "title": "SHREWD Digital Platform for real time operating status updates"
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