Out of Hours Call Handling

{
  "buyer": {
    "id": "GB-PPON-PTQR-5447-WPQL",
    "name": "Cardiff Community Housing Association (CCHA)"
  },
  "date": "2026-01-27T16:59:12Z",
  "id": "007308-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-06102f",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Cardiff",
        "postalCode": "CF24 5LQ",
        "region": "UKL22",
        "streetAddress": "Tolven Court, Dowlais Road"
      },
      "contactPoint": {
        "email": "monia-lisa.carvalho@ccha.org.uk",
        "name": "Monia Lisa Carvalho"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          },
          {
            "description": "Welsh devolved regulations apply",
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS"
          }
        ],
        "url": "http://www.ccha.org.uk"
      },
      "id": "GB-PPON-PTQR-5447-WPQL",
      "identifier": {
        "id": "PTQR-5447-WPQL",
        "scheme": "GB-PPON"
      },
      "name": "Cardiff Community Housing Association (CCHA)",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "The contract will cover the provision of handling incoming calls during hours outside of CCHA\u2019s normal service commencing on 01.04.26 for the length of 12 months.\u202f \nBudget range of \u00a313,000 - \u00a316,000 excl. VAT. ",
    "documents": [
      {
        "description": "CCHA General Terms and Conditions",
        "documentType": "biddingDocuments",
        "id": "L-3",
        "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358850"
      },
      {
        "description": "CCHA General Terms and Conditions Schedule 2 for Services",
        "documentType": "biddingDocuments",
        "id": "L-4",
        "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358851"
      },
      {
        "description": "CCHA Community Benefits Statement - Please read the document before answering the Social Value question. ",
        "documentType": "biddingDocuments",
        "id": "L-5",
        "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358852"
      },
      {
        "description": "Request to Quote to be completed and submitted as part of your bid.",
        "documentType": "biddingDocuments",
        "id": "L-6",
        "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358855"
      },
      {
        "description": "Please read our Equal Opportunities, Diversity and Inclusion Policy as we want to award the contract to a bidder that has similar policies and values to CCHA.",
        "documentType": "biddingDocuments",
        "id": "L-7",
        "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358857"
      },
      {
        "datePublished": "2026-01-27T16:59:12Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "007308-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/007308-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-02-17T17:00:00+00:00"
    },
    "id": "CCHA-(2026-2027)-002",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Customer services",
            "id": "79342300",
            "scheme": "CPV"
          },
          {
            "description": "Call centre",
            "id": "79512000",
            "scheme": "CPV"
          },
          {
            "description": "Housing services",
            "id": "70333000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality/Technical",
              "numbers": [
                {
                  "number": 70.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-03-31T23:59:59+01:00",
          "startDate": "2026-04-01T00:00:00+01:00"
        },
        "id": "1",
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please complete the Request to Quote document and submit it via Sell2Wales on www.sell2wales.gov.wales."
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 16000,
          "amountGross": 19200,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "To be submitted through Sell2Wales: www.sell2wales.gov.wales",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2026-02-24T14:00:00+00:00"
    },
    "title": "Out of Hours Call Handling",
    "value": {
      "amount": 16000,
      "amountGross": 19200,
      "currency": "GBP"
    }
  }
}