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Kofax Maintenance & TM10 FileNet

Intellectual Property Office

Buyer Contact Info

Buyer Name: Intellectual Property Office

Buyer Address: Concept House, Cardiff Road, Newport, UKL21, NP10 8QQ, United Kingdom

Contact Name: Louise Jenkins

Contact Email: louise.jenkins@ipo.gov.uk

Status
complete
Procedure
open
Value
99297.45 GBP
Published
28 Jan 2026, 13:58
Deadline
n/a
Contract Start
01 Feb 2026, 00:00
Contract End
31 Jan 2029, 23:59
Category
n/a
CPV
72267100 - Maintenance of information technology software
Region
n/a
Awarded To
Open Connections Solutions Ltd
Official Source
Open Find a Tender

Description

Licencing support and maintenance for Kofax/TM10

Linked Documents

Select a document to preview.

Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: Kofax Maintenance Support & TM10 FileNet

Raw Notice JSON

Expand raw payload 
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      "agreedMetrics": [
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          "description": "Key Performance Indicators  Target \nService Level Agreement Compliance \u003e95% Of incidents meet SLA\nSystem Availability  \uf0d8 99.5% uptime\nIncident Resolution Effectiveness \u003e90% Incidents resolved within SLA\nPreventative Maintenance  100% scheduled tasks completed\nUser satisfaction \uf0d8 85%\nIntegration Success \u003e99% Kofax \u0026 File Net transactions Succeed",
          "id": "1",
          "title": "Service Levels, Service Credits and KPI\u2019s"
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      "awardID": "1",
      "dateSigned": "2026-01-21T00:00:00Z",
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  }
}