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Administration and Resources for Department of Works and Pensions Initiatives

Birmingham City Council

Buyer Contact Info

Buyer Name: Birmingham City Council

Buyer Address: Council House, 1 Victoria Square, Birmingham, UKG31, B1 1BB, United Kingdom

Contact Name: Commercial and Procurement Services

Contact Email: etendering@birmingham.gov.uk

Status
complete
Procedure
open
Value
1746520.0 GBP
Published
28 Jan 2026, 16:47
Deadline
n/a
Contract Start
01 Feb 2026, 00:00
Contract End
31 Jan 2029, 23:59
Category
n/a
CPV
75310000 - Benefit services
Region
n/a
Awarded To
Capita Business Services Limited
Official Source
Open Find a Tender

Description

For the provision of administration and resources for Department of Work and Pensions initiatives. Council terms and conditions will be used. To provide the resource that is suitably skilled and experienced and available to deliver the services and provide support (including): • Administration of Housing Benefit and Council Tax support – Assessing and awarding Housing Benefit and Council Tax support for new applications and change of circumstances in line with the DWP Regulations and Local Authority Procedures. • Collection of overpaid Benefit – To recover Housing Benefit which has been overpaid and is recoverable, using the various methods available in line with the legislation. • Administration of Discretionary awards – to assess applications for a discretionary Housing award in line with the H.B and Universal credit guidelines. Resource to be called off by the Council as and when required The providers staff will be trained and provided access to the Council’s system, once NDAs are in place and security checks undertaken. The providers I.T. system needs to be compatible with Citrix Client being employed on their devices

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot LOT-0001 Status: complete

Documents

Document Description: Not published

Contracts

Contract Title: Administration and Resources for Department of Works and Pensions Initiatives

Raw Notice JSON

Expand raw payload
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        "streetAddress": "First Floor, 2 Kingdom Street"
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      "contactPoint": {
        "email": "judith.keech@capita.com"
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    "title": "Administration and Resources for Department of Works and Pensions Initiatives"
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}