Out of Hours Contact Centre

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Telephone-answering services",
              "id": "79510000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG2"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02476859",
          "name": "ORBIS PROTECT LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PTCP-1774-DYCR",
    "name": "Aspire Housing"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "Call Handling SLA"
        },
        {
          "id": "2",
          "title": "Abandonment Rates less than 5%"
        },
        {
          "id": "3",
          "title": "Number of calls Answered"
        }
      ],
      "awardID": "1",
      "dateSigned": "2026-01-28T00:00:00Z",
      "documents": [
        {
          "datePublished": "2026-02-02T09:11:17Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "008738-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/008738-2026"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "maxExtentDate": "2031-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "2x 12month option to extend"
      },
      "status": "active",
      "title": "Out of Hours Contact Centre",
      "value": {
        "amount": 82917,
        "amountGross": 103647,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-02-02T09:11:17Z",
  "id": "008738-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05e4ac",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Newcastle Under Lyme",
        "postalCode": "ST5 0QW",
        "region": "UKG24",
        "streetAddress": "Kingsley, The Brampton"
      },
      "contactPoint": {
        "email": "contracts@aspirehousing.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PTCP-1774-DYCR",
      "identifier": {
        "id": "PTCP-1774-DYCR",
        "scheme": "GB-PPON"
      },
      "name": "Aspire Housing",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PCJJ-5321-VCHP",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Uxbridge",
        "postalCode": "UB8 1QG",
        "region": "UKI74",
        "streetAddress": "Beaufort House"
      },
      "contactPoint": {
        "email": "bidteam@orbisprotect.com"
      },
      "details": {
        "scale": "large",
        "url": "http://www.orbisprotect.com",
        "vcse": false
      },
      "id": "GB-COH-02476859",
      "identifier": {
        "id": "02476859",
        "scheme": "GB-COH"
      },
      "name": "ORBIS PROTECT LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.",
    "id": "ID588",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "complete",
    "title": "Out of Hours Contact Centre"
  }
}