← Back to opportunities

"Dare to Care" customer experience programme

SE TRAINS LIMITED

Buyer Contact Info

Buyer Name: SE TRAINS LIMITED

Buyer Address: Second Floor, London, UKI44, SE1 2AU, United Kingdom

Contact Email: procurement@southeasternrailway.co.uk

Status
complete
Procedure
direct
Value
309000.0 GBP
Published
19 Mar 2025, 08:11
Deadline
n/a
Contract Start
30 Mar 2025, 23:00
Contract End
01 Apr 2026, 22:59
Category
n/a
CPV
80511000 - Staff training services
Region
n/a
Awarded To
In2Action Limited
Official Source
Open Find a Tender

Description

Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases £309,000

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Lot 1 SME Suitable: Yes

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2026-04-01T23:59:59+01:00",
        "startDate": "2025-03-31T00:00:00+01:00"
      },
      "documents": [
        {
          "datePublished": "2025-03-19T08:11:54Z",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "010046-2025",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/010046-2025"
        }
      ],
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Staff training services",
              "id": "80511000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKC"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKD"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKE"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKF"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKH"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKI"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKJ"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-03-28T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-FTS-141103",
          "name": "In2Action Limited"
        }
      ],
      "value": {
        "amount": 309000,
        "amountGross": 370800,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-COH-03266762",
    "name": "SE TRAINS LIMITED"
  },
  "date": "2025-03-19T08:11:54Z",
  "id": "010046-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04eed2",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PWRR-2348-DXXP",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 2AU",
        "region": "UKI44",
        "streetAddress": "Second Floor"
      },
      "contactPoint": {
        "email": "procurement@southeasternrailway.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-03266762",
      "identifier": {
        "id": "03266762",
        "scheme": "GB-COH"
      },
      "name": "SE TRAINS LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Chelmsford, Essex, England",
        "postalCode": "CM3 5WP",
        "region": "UKH36",
        "streetAddress": "Marsh Farm Animal Adventure Park Marsh Farm Road, South Woodham Ferrers"
      },
      "contactPoint": {
        "email": "info@in2action.co.uk"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-FTS-141103",
      "name": "In2Action Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Design, development and roll out of phased customer experience training.\nPhased delivery to April 2026 to ensure all front line colleagues are trained.\nValue of both phases \u00a3309,000",
    "id": "ocds-h6vhtk-04eed2",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "suitability": {
          "sme": true
        }
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "\"Dare to Care\" customer experience programme"
  }
}