Community Support Service NHS Norfolk and Waveney Integrated Care Board

{
  "buyer": {
    "id": "GB-PPON-PZYC-6286-DWHT",
    "name": "NHS Norfolk and Waveney Integrated Care Board"
  },
  "date": "2026-02-04T16:14:07Z",
  "id": "010154-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-064759",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "region": "UKH15",
        "streetAddress": "8th Floor, County Hall, Martineau Lane"
      },
      "contactPoint": {
        "email": "david.bailey1@nhs.net",
        "name": "David Bailey"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
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        ],
        "url": "https://www.improvinglivesnw.org.uk/"
      },
      "id": "GB-PPON-PZYC-6286-DWHT",
      "identifier": {
        "id": "PZYC-6286-DWHT",
        "scheme": "GB-PPON"
      },
      "name": "NHS Norfolk and Waveney Integrated Care Board",
      "roles": [
        "buyer"
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    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Derby",
        "postalCode": "DE1 3QT",
        "region": "UKF11",
        "streetAddress": "Cardinal Square, 10 Nottingham Road"
      },
      "contactPoint": {
        "email": "david.bailey1@nhs.net",
        "name": "David Bailey"
      },
      "details": {
        "url": "https://www.ardengemcsu.nhs.uk/"
      },
      "id": "GB-PPON-PLVR-6647-BVMM",
      "identifier": {
        "id": "PLVR-6647-BVMM",
        "scheme": "GB-PPON"
      },
      "name": "NHS Arden and Greater East Midlands Commissioning Support Unit",
      "roleDetails": "NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) is inviting suitably qualified and experienced providers to express interest in delivering the Service.  NHS Arden and Greater East Midlands CSU (AGCSU) is acting as an agent for and on behalf of the Commissioner and is supporting the provider selection process.",
      "roles": [
        "procuringEntity"
      ]
    }
  ],
  "tag": [
    "tender"
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  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-06-01T23:59:59+01:00"
    },
    "description": "NHS Norfolk and Waveney Integrated Care Board seeks competitive bids for the Provision of a Community Support Service.\nNorfolk and Waveney Community Support Service (NWCSS) provides a single point of access to rapid response short-term, informal support to individuals in the community, particularly those being discharged from hospitals and those needing assistance to remain safe at home. The service primarily supports elderly individuals (aged 70 years and older), especially those living alone, who have a long-term condition and those from our Core20 communities.\nThe key functions of NWCSS include:\n\u2022 Welfare checks\n\u2022 Support with daily activities to promote recovery/independence and improved health outcomes - Food shopping support/food bank support, support for light household jobs, medication support, equipment collection/delivery.\n\u2022 Wellbeing and loneliness \u2013 connection to community services/groups,\n\u2022 Support to access services \u2013 housing, adaptations, financial, digital literacy.\n\u2022  Onward referrals, and where possible ensuring a warm handover, to community services for individuals requiring further support beyond the initial intervention period.\nThe new service is expected to support 1,800 to 2,000 referrals per year and aligns with the move towards neighbourhood health services that will deliver more care at home or closer to home, improve people\u2019s access, experience and outcomes, and ensure the sustainability of health and social care delivery.\nNorfolk and Waveney Integrated Care Board is looking to ensure continued delivery of a Community Support Service across Norfolk and Waveney to provide rapid access (within one working day) to short term informal support to help avoid admission/readmission or support safe timely discharge from hospital.\nThe contract will be for a period of 2 years with the option to extend for up to an additional 1 year.\nThe annual contract value will be circa \u00a3448,700 with 2 year contract value circa \u00a3897,500 and a 3 year contract value of circa \u00a31,346,200.\nAt the discretion of NHS Norfolk and Waveney ICB and depending on demand, client need and financial availability, up to an additional \u00a3100,000 may be awarded per financial year of the contract award, in response to this tender opportunity. This is not a guaranteed available sum and should not be factored into financial planning for the service.\nTo apply for this opportunity please respond via https://health-family.force.com/s/Welcome. You can search for the opportunity by entering the following contract ref C402946.",
    "documents": [
      {
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-02-04T16:14:07Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "010154-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/010154-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-02-27T12:00:00Z"
    },
    "id": "NW2025-107",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Social services",
            "id": "85320000",
            "scheme": "CPV"
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            "description": "Home-help services",
            "id": "98513310",
            "scheme": "CPV"
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        "id": "1",
        "relatedLot": "1"
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    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "The Technical Evaluation will be set out in full within the ITT documentation.",
              "name": "Technical",
              "type": "quality"
            }
          ],
          "weightingDescription": "The award criteria will set out in full within the Procurement documentation."
        },
        "contractPeriod": {
          "endDate": "2028-09-30T23:59:59+01:00",
          "maxExtentDate": "2028-10-01T23:59:59+01:00",
          "startDate": "2026-10-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The contract is for a period of 2 years with the option to extend for up to an additional 1 year.\nThe annual contract value will be circa \u00a3448,700 with 2 year contract value circa \u00a3897,500 and a 3 year contract value of circa \u00a31,346,200.\nAt the discretion of NHS Norfolk and Waveney ICB and depending on demand, client need and financial availability, up to an additional \u00a3100,000 may be awarded per financial year of the contract award, in response to this tender opportunity. This is not a guaranteed available sum and should not be factored into financial planning for the service."
        },
        "status": "active",
        "value": {
          "amount": 1646100.0,
          "amountGross": 1646100.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "specialRegime": [
      "lightTouch"
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    "status": "active",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome.   You can search for the opportunity by entering the following contract ref C402946.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
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    },
    "tenderPeriod": {
      "endDate": "2026-03-09T12:00:00Z"
    },
    "title": "Community Support Service NHS Norfolk and Waveney Integrated Care Board",
    "value": {
      "amount": 1646100.0,
      "amountGross": 1646100.0,
      "currency": "GBP"
    }
  }
}