← Back to opportunities

Provision of Call Handling Services

Amplius Living

Buyer Contact Info

Buyer Name: Amplius Living

Buyer Address: K2, Timbold Drive, Kents Hill, UKJ12, MK7 6BZ, United Kingdom

Contact Name: Procurement Team

Contact Email: Procurement@amplius.co.uk

Contact Telephone: 0800 111 4013

Status
complete
Procedure
direct
Value
30948.16 GBP
Published
05 Feb 2026, 16:05
Deadline
n/a
Contract Start
30 Jun 2025, 23:00
Contract End
12 Jan 2026, 23:59
Category
n/a
CPV
79512000 - Call centre
Region
n/a
Awarded To
Appello Careline Ltd
Official Source
Open Find a Tender

Description

Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Call centre",
              "id": "79512000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKJ1"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-173697",
          "name": "Appello Careline Ltd"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PJDD-6383-MNNX",
    "name": "Amplius Living"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-06-24T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2026-02-05T16:05:12Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "010649-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/010649-2026"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2026-01-12T23:59:59+00:00",
        "startDate": "2025-07-01T00:00:00+01:00"
      },
      "status": "active",
      "value": {
        "amount": 30948.16,
        "amountGross": 37181.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-02-05T16:05:12Z",
  "id": "010649-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-064957",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Kents Hill",
        "postalCode": "MK7 6BZ",
        "region": "UKJ12",
        "streetAddress": "K2, Timbold Drive"
      },
      "contactPoint": {
        "email": "Procurement@amplius.co.uk",
        "name": "Procurement Team",
        "telephone": "0800 111 4013"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PJDD-6383-MNNX",
      "identifier": {
        "id": "PJDD-6383-MNNX",
        "scheme": "GB-PPON"
      },
      "name": "Amplius Living",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "New Milton, Hampshire",
        "postalCode": "BH25 5NN",
        "region": "UKJ36",
        "streetAddress": "Oregon House, 19 Queensway"
      },
      "contactPoint": {
        "email": "emma.jones@appello.co.uk",
        "name": "Emma Jones",
        "telephone": "01425 546411"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-FTS-173697",
      "name": "Appello Careline Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282",
    "id": "ocds-h6vhtk-064957",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "Provision of Call Handling Services"
  }
}