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EOL AI Customer Chat Bot

British Council

Buyer Contact Info

Buyer Name: British Council

Buyer Address: 1 Redman Place, London, UKI41, E20 1JQ, United Kingdom

Contact Name: Aung Thein

Contact Email: Aung.Thein@britishcouncil.org

Status
complete
Procedure
open
Value
168990.0 GBP
Published
05 Feb 2026, 17:02
Deadline
n/a
Contract Start
17 Nov 2025, 00:00
Contract End
30 Apr 2026, 23:59
Category
n/a
CPV
48481000 - Sales or marketing software package
Region
n/a
Awarded To
AWTG Limited
Official Source
Open Find a Tender

Description

British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

Linked Documents

Other Documents (1)

Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: Terms of Service

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Sales or marketing software package",
              "id": "48481000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "goods",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05793772",
          "name": "AWTG Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PHTN-1551-GCQH",
    "name": "British Council"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-11-07T00:00:00Z",
      "documents": [
        {
          "documentType": "contractSigned",
          "format": "application/octet-stream",
          "id": "A-7668",
          "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-7668"
        },
        {
          "datePublished": "2026-02-05T17:02:37Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "010713-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/010713-2026"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2026-04-30T23:59:59Z",
        "maxExtentDate": "2030-04-30T23:59:59Z",
        "startDate": "2025-11-17T00:00:00Z"
      },
      "renewal": {
        "description": "The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each."
      },
      "status": "active",
      "title": "Terms of Service",
      "value": {
        "amount": 168990.0,
        "amountGross": 202788.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-02-05T17:02:37Z",
  "id": "010713-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-055069",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E20 1JQ",
        "region": "UKI41",
        "streetAddress": "1 Redman Place"
      },
      "contactPoint": {
        "email": "Aung.Thein@britishcouncil.org",
        "name": "Aung  Thein"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.britishcouncil.org"
      },
      "id": "GB-PPON-PHTN-1551-GCQH",
      "identifier": {
        "id": "PHTN-1551-GCQH",
        "scheme": "GB-PPON"
      },
      "name": "British Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W3 7SR",
        "region": "UKI73",
        "streetAddress": "8 Canham Mews, Canham Road"
      },
      "contactPoint": {
        "email": "info@awtg.co.uk"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-05793772",
      "identifier": {
        "id": "05793772",
        "scheme": "GB-COH"
      },
      "name": "AWTG Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.",
    "id": "2025/S 000-033868",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "EOL AI Customer Chat Bot"
  }
}