Travel Management Solutions

{
  "buyer": {
    "id": "GB-PPON-PYCX-4938-CCHM",
    "name": "Kent County Council (t/a Procurement Services)"
  },
  "date": "2026-02-07T10:05:18Z",
  "id": "011196-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-064ab5",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "West Malling, Kent",
        "postalCode": "ME19 4YT",
        "region": "UKJ46",
        "streetAddress": "1 Abbey Wood Road"
      },
      "contactPoint": {
        "email": "people\u0026professionalservices@csltd.org.uk",
        "name": "Sobia Asad",
        "telephone": "01622942841"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PYCX-4938-CCHM",
      "identifier": {
        "id": "PYCX-4938-CCHM",
        "scheme": "GB-PPON"
      },
      "name": "Kent County Council (t/a Procurement Services)",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-05-22T23:59:59+01:00"
    },
    "description": "This framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking a range of travel solutions enabling customers to research, book, and manage all their travel requirements along with any additional supporting services they require. The framework is split into 3 Lots.\nLot 1: Core Travel Services\nLot 1 covers all essential travel booking services, including but not limited to:\nAccommodation\n\u2022Guesthouses, hotels, serviced apartments\nAir Travel\n\u2022Baggage handling\n\u2022Domestic and international flights\n\u2022Inflight meals\n\u2022Online check-in\n\u2022Ticketing options\nGround Transport\n\u2022Car rentals\n\u2022Coach travel\n\u2022Ferry services\n\u2022Parking arrangements\n\u2022Taxi transfers\nRail Travel\n\u2022Advance and flexible tickets\n\u2022Digital ticketing\n\u2022Railcards\n\u2022Seat reservations\nIn addition to offering the above essential services, Customers may require additional services including, but not limited to:\nTravel Management and Support Services\n\u2022Accessibility and inclusivity features\n\u2022Airport lounge access\n\u2022Carbon emissions reporting and offsetting\n\u2022Consolidated invoicing\n\u2022Currency exchange\n\u2022Real-time analytics\n\u2022Social value delivery\n\u2022Special assistance\n\u2022Traveller tracking and alerts\n\u2022Travel visas and passport services\n\u2022VIP services\nLot 2: Event and Venue Services\nLot 2 supports Customers with the planning and delivery of meetings, conferences, and events. services include, but are not limited to:\nCore Services\n\u2022Delegate and guest management\n\u2022Event planning and logistics\n\u2022Marketing and communications\n\u2022Pre- and post-event support\n\u2022Technical setup (e.g., AV equipment, staging)\n\u2022Venue sourcing\nIn addition to offering the above essential services, Customers may require additional services including, but not limited to:\nSupport Services\n\u2022Accessibility and inclusivity features\n\u2022Consolidated invoicing\n\u2022Social value delivery\n\u2022Special assistance\n\u2022VIP services\nLot 3: Emergency Accommodation Services\nLot 3 provides 24/7 emergency accommodation services with rapid response capabilities. Key features include but are not limited to:\n24/7 Emergency Response and Rapid Turnaround\n\u2022Dedicated, experienced team available around the clock\n\u2022Non-arrival reporting\n\u2022Rapid turnaround times for emergency requests\nSafeguarding Standards and SLAs\n\u2022DBS checks for key personnel at accommodation providers\n\u2022Hotel safeguarding checks (risk assessments, food hygiene ratings, health \u0026 safety compliance)\n\u2022Non-arrival policies and duty of care protocols\n\u2022PREVENT training delivered to frontline hotel staff\n\u2022Tiered escalation procedures for on-site incidents\n\u2022Tailored support for vulnerable groups (e.g., under-18s, survivors of abuse, individuals with complex needs)\nLocation Vetting and Risk Assessment\n\u2022Property reviews for safety, accessibility, and suitability\n\u2022Specialist placements (e.g., pet-friendly units, family-safe self-accommodation)\nPseudonymous Bookings and Identity Protection\n\u2022Ability to make pseudonymous bookings to protect guest identity\n\u2022Discreet specification of gender, cultural, and safeguarding considerations at booking\nUnder-18s and Apprenticeship Placements\n\u2022Specialist protocols for younger or vulnerable learners\n\u2022Matching by age, gender, and dietary requirements\n\u2022Curfew expectations and access to leisure spaces\n\u2022Accommodation providers briefed on duty of care requirements from the outset\nThis is not an exhaustive list as any additional services will be dependent on the specific requirements of the Customer.\nTo view this notice, please click here: \nhttps://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=1011856291",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-02-07T10:05:18Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "011196-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/011196-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-06T17:00:00+00:00"
    },
    "id": "Y26013",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Travel services",
            "id": "63515000",
            "scheme": "CPV"
          },
          {
            "description": "Travel management services",
            "id": "63516000",
            "scheme": "CPV"
          },
          {
            "description": "Business travel services",
            "id": "79997000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Event services",
            "id": "79952000",
            "scheme": "CPV"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Travel services",
            "id": "63515000",
            "scheme": "CPV"
          },
          {
            "description": "Travel management services",
            "id": "63516000",
            "scheme": "CPV"
          },
          {
            "description": "Business travel services",
            "id": "79997000",
            "scheme": "CPV"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
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              "type": "price"
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              "type": "quality"
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            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
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              "type": "quality"
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          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 1 covers all essential travel booking services, including but not limited to:\nAccommodation\n\u2022Guesthouses, hotels, serviced apartments\nAir Travel\n\u2022Baggage handling\n\u2022Domestic and international flights\n\u2022Inflight meals\n\u2022Online check-in\n\u2022Ticketing options\nGround Transport\n\u2022Car rentals\n\u2022Coach travel\n\u2022Ferry services\n\u2022Parking arrangements\n\u2022Taxi transfers\nRail Travel\n\u2022Advance and flexible tickets\n\u2022Digital ticketing\n\u2022Railcards\n\u2022Seat reservations\nIn addition to offering the above essential services, Customers may require additional services including, but not limited to:\nTravel Management and Support Services\n\u2022Accessibility and inclusivity features\n\u2022Airport lounge access\n\u2022Carbon emissions reporting and offsetting\n\u2022Consolidated invoicing\n\u2022Currency exchange\n\u2022Real-time analytics\n\u2022Social value delivery\n\u2022Special assistance\n\u2022Traveller tracking and alerts\n\u2022Travel visas and passport services\n\u2022VIP services",
        "id": "1",
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Core Travel Services",
        "value": {
          "amount": 30000000.0,
          "amountGross": 36000000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
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              "name": "Technical",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
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              "type": "quality"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 2 supports Customers with the planning and delivery of meetings, conferences, and events. services include, but are not limited to:\nCore Services\n\u2022Delegate and guest management\n\u2022Event planning and logistics\n\u2022Marketing and communications\n\u2022Pre- and post-event support\n\u2022Technical setup (e.g., AV equipment, staging)\n\u2022Venue sourcing\nIn addition to offering the above essential services, Customers may require additional services including, but not limited to:\nSupport Services\n\u2022Accessibility and inclusivity features\n\u2022Consolidated invoicing\n\u2022Social value delivery\n\u2022Special assistance\n\u2022VIP services",
        "id": "2",
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Event and Venue Services",
        "value": {
          "amount": 10000000.0,
          "amountGross": 12000000.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Lot 3 provides 24/7 emergency accommodation services with rapid response capabilities. Key features include but are not limited to:\n24/7 Emergency Response and Rapid Turnaround\n\u2022Dedicated, experienced team available around the clock\n\u2022Non-arrival reporting\n\u2022Rapid turnaround times for emergency requests\nSafeguarding Standards and SLAs\n\u2022DBS checks for key personnel at accommodation providers\n\u2022Hotel safeguarding checks (risk assessments, food hygiene ratings, health \u0026 safety compliance)\n\u2022Non-arrival policies and duty of care protocols\n\u2022PREVENT training delivered to frontline hotel staff\n\u2022Tiered escalation procedures for on-site incidents\n\u2022Tailored support for vulnerable groups (e.g., under-18s, survivors of abuse, individuals with complex needs)\nLocation Vetting and Risk Assessment\n\u2022Property reviews for safety, accessibility, and suitability\n\u2022Specialist placements (e.g., pet-friendly units, family-safe self-accommodation)\nPseudonymous Bookings and Identity Protection\n\u2022Ability to make pseudonymous bookings to protect guest identity\n\u2022Discreet specification of gender, cultural, and safeguarding considerations at booking\nUnder-18s and Apprenticeship Placements\n\u2022Specialist protocols for younger or vulnerable learners\n\u2022Matching by age, gender, and dietary requirements\n\u2022Curfew expectations and access to leisure spaces\n\u2022Accommodation providers briefed on duty of care requirements from the outset\nThis is not an exhaustive list as any additional services will be dependent on the specific requirements of the Customer.",
        "id": "3",
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Emergency Accommodation Services",
        "value": {
          "amount": 10000000.0,
          "amountGross": 12000000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "participationFees": [
      {
        "id": "ocds-h6vhtk-064ab5",
        "relativeValue": {
          "monetaryValue": "award",
          "proportion": 0.01
        },
        "type": [
          "win"
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    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "https://csg.delta-esourcing.com/respond/YC3EG4Y5KB",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "buyerCategories": "This Framework is for use by Customers in the United Kingdom, British Overseas Territories, and Crown Dependencies that exist on 05/01/26 and which fall into one or more of the following categories:\n\u2022Ministerial government departments\n\u2022Non ministerial government departments\n\u2022Executive agencies of government\n\u2022Non-Departmental Public Bodies (NDPBs), including advisory NDPBs, executive NDPBs, and tribunal NDPBs\n\u2022Assembly Sponsored Public Bodies (ASPBs)\n\u2022Police forces\n\u2022Fire and rescue services\n\u2022Ambulance services\n\u2022Maritime and coastguard agency services\n\u2022NHS bodies\n\u2022Educational bodies or establishments including state schools (nursery schools, primary schools, middle or high schools, secondary schools, special schools), academies, colleges, Pupil Referral Unit (PRU), further education colleges and universities\n\u2022Hospices\n\u2022National Parks\n\u2022Housing associations, including registered social landlords\n\u2022Third sector and charities\n\u2022Citizens advice bodies\n\u2022Councils",
        "description": "Overview of framework operation\nThis framework will be established under the Procurement Act 2023. It enables Contracting Authorities identified in the UK4 notice to award call\u2011off contracts for the Services during the framework term. Call\u2011off contracts may be awarded using the methods described below, subject to the Award Criteria and conditions set out in the associated tender documents\nCall-Off Contract Award\nCall-Off Contracts may be awarded using any one of the following methods outlined below.\n1.Direct Award (Award Without Competitive Selection)\n2.Rapid Request for Quote (Rapid RFQ)\n3.Further Competition\nThe ultimate responsibility for selecting the most appropriate and compliant route for a specific requirement rests with the Customer. The onus will be on the Customer to carry out their own due diligence before selecting which method to use. The Customer will determine the requirement, specification and award, based on the Most Advantageous Tender (MAT)\nDirect Award (award without a competitive selection):\nThis Framework permits Direct Award, defined under the Procurement Act 2023 as awarding a Call-Off Contract without conducting a new competitive selection procedure. A Direct Award may only be used where the Customer can identify the Most Advantageous Tender (MAT) using only the information and scores submitted at Framework award, without requesting any new pricing, clarification, or qualitative information from Suppliers.\n\u2003\nPermitted Direct Award Methods\nCustomers may use any of the following objective, pre-published Direct Award methods. The Customer must choose one method before reviewing Supplier capability for their requirement.\n1. Overall Framework Ranking (Quality + Price Combined Score)\nThe Customer awards the Call-Off Contract to the Supplier ranked highest overall at Framework award. If the highest-ranked Supplier cannot meet the requirement, the Customer must document the reason and move sequentially to the next ranked Supplier. We anticipate this to be the default Direct Award method.\n2. Highest Total Quality Score\nThe Customer may award to the Supplier that achieved the highest total quality score for each Lot during Framework evaluation, where quality is the Customer\u0027s primary consideration.\n3. Lowest Overall Price/Highest Commercial Advantage\nAward to the Supplier offering the lowest evaluated Framework price as submitted in Annex H.\nThis method:\n\u2022must use the original evaluated Pricing Schedule\n\u2022must not use catalogue pricing or non-evaluated price lists\n\u2022must not request revised or updated pricing\nIf new pricing is required, this method is not suitable and Customers must choose another method.\n4. Highest Score in a Specific Evaluation Question\nAward to the Supplier with the highest score in a specific Framework evaluation question that directly relates to the Customer\u0027s requirement.\nThis method may only be used where:\n\u2022the question formed part of the Framework quality evaluation\n\u2022scoring was completed by the Contracting Authority\n5. Partial-Service Selection (Specific Services from the Pricing Schedule)\nWhere a Customer requires only a subset of the services available under the Framework, a Direct Award may be made using the original per-service prices submitted at Framework award.\nA Customer may compare only the relevant per-service prices and award to the Supplier whose evaluated per-service prices represent the Most Advantageous Tender.\nThis method is only permitted where:\n\u2022All prices used are from the original evaluated Pricing Schedule\n\u2022No new or updated pricing is requested\n\u2022The comparison is applied consistently and objectively\n\u2022No new weighting or qualitative assessment is introduced\nCatalogue pricing or non-evaluated price lists cannot be used to determine MAT.\nWhere new pricing or new information is required, the Customer must conduct a competitive call-off selection process.\nRequirements for Direct Award\nCustomers should retain an auditable record setting out:\n\u2022the Direct Award method selected;\n\u2022the objective rationale for that method;\n\u2022the comparison or ranking used;\n\u2022(if applicable) why a higher-ranked Supplier could not meet the requirement.\nCustomers must not:\n\u2022request revised or updated pricing\n\u2022request new qualitative information\n\u2022introduce new award criteria\nTransition to competitive call-off selection process\nIf the Customer cannot objectively determine the MAT using only Framework-award information (e.g., new pricing is required, new service models are proposed, or qualitative responses are needed), the Customer must run a competitive call-off selection process.\nCompetitive Call Off Selection Process:\nRapid RFQ\nA Rapid RFQ is a streamlined competitive process appropriate for low-complexity or tightly defined requirements where essential criteria can be specified as Pass/Fail, and price acts as the ultimate determinant among compliant Suppliers\nBest For: Requirements needing a specific, verifiable skill, where price is the deciding factor after that essential need is met.\nA Further Competition process is used where Customers carry out a competition for the award of a Call-Off Contract.\nA Further Competition is required where:\n\u2022the Customer needs updated or new pricing\n\u2022qualitative responses are needed\n\u2022service proposals need tailoring\n\u2022new information is required\n\u2022the requirement is complex or high-value\nBest For: Complex projects, high-value Call-Off Contracts, and any situation where the quality of the solution is a critical factor.",
        "method": "withAndWithoutReopeningCompetition",
        "type": "open"
      },
      "hasFrameworkAgreement": true
    },
    "tenderPeriod": {
      "endDate": "2026-04-02T17:00:00+01:00"
    },
    "title": "Travel Management Solutions",
    "value": {
      "amount": 50000000.0,
      "amountGross": 60000000.0,
      "currency": "GBP"
    }
  }
}