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Annual Support Service for the Complaints Case Management System

Surrey County Council

Buyer Contact Info

Buyer Name: Surrey County Council

Buyer Address: Woodhatch Place, 11 Cockshot Hill, Reigate, UKJ26, RH2 8EF, United Kingdom

Contact Email: ProcurementPMO@eastsussex.gov.uk

Status
complete
Procedure
direct
Value
92750.0 GBP
Published
31 Mar 2025, 16:52
Deadline
n/a
Contract Start
31 Mar 2025, 23:00
Contract End
31 Mar 2026, 22:59
Category
n/a
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
ROL Solutions Ltd
Official Source
Open Find a Tender

Description

The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Raw Notice JSON

Expand raw payload
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      "status": "active",
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  ],
  "buyer": {
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    "name": "Surrey County Council"
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      "awardID": "1",
      "dateSigned": "2025-03-31T00:00:00+01:00",
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          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "012103-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/012103-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2026-03-31T23:59:59+01:00",
        "maxExtentDate": "2027-03-31T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "An option to extend for one year"
      },
      "status": "active",
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        "amountGross": 111300,
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  "date": "2025-03-31T17:52:51+01:00",
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  "parties": [
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      "address": {
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        "locality": "Reigate",
        "postalCode": "RH2 8EF",
        "region": "UKJ26",
        "streetAddress": "Woodhatch Place, 11 Cockshot Hill"
      },
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        "email": "ProcurementPMO@eastsussex.gov.uk"
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    {
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        "locality": "Oakham, Rutland",
        "postalCode": "LE15 7WD",
        "region": "UKF22",
        "streetAddress": "The King Centre Main Street, Barleythorpe"
      },
      "contactPoint": {
        "email": "customeroperations@govmetric.com"
      },
      "details": {
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      "id": "GB-COH-03731519",
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      "name": "ROL Solutions Ltd",
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  ],
  "tag": [
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  "tender": {
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "Annual Support Service for the Complaints Case Management System"
  }
}