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BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Westminster City Council

Buyer Contact Info

Buyer Name: Westminster City Council

Buyer Address: 64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom

Contact Email: buyingteam@westminster.gov.uk

Status
complete
Procedure
open
Value
78300.0 GBP
Published
11 Feb 2026, 08:20
Deadline
n/a
Contract Start
23 Feb 2026, 00:00
Contract End
22 Aug 2026, 22:59
Category
n/a
CPV
79342300 - Customer services
Region
n/a
Awarded To
Human Engine LImited
Official Source
Open Find a Tender

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Raw Notice JSON

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