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PLM Service Management Support - PP-UKIFS-369

UK INDUSTRIAL FUSION SOLUTIONS LTD

Buyer Contact Info

Buyer Name: UK INDUSTRIAL FUSION SOLUTIONS LTD

Buyer Address: UK Industrial Fusion Solutions Ltd, Culham Campus, Oxfordshire, UKJ14, OX14 3DB, United Kingdom

Contact Name: Operational Procurement Team

Contact Email: operationalprocurement.step@ukifs.uk

Status
complete
Procedure
open
Value
400000.0 GBP
Published
11 Feb 2026, 16:05
Deadline
n/a
Contract Start
27 Feb 2026, 00:00
Contract End
27 Feb 2027, 23:59
Category
n/a
CPV
72222300 - Information technology services
Region
n/a
Awarded To
TECHNIA LTD
Official Source
Open Find a Tender

Description

1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin). To view this notice, please click here: https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1013521775

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Awards

Award Title: PLM Service Management Support PP-UKIFS-369

Raw Notice JSON

Expand raw payload
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