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Concession Contract for the Provision of Catering Services at the Scottish National Portrait Gallery

National Galleries of Scotland

Buyer Contact Info

Buyer Name: National Galleries of Scotland

Buyer Address: National Galleries of Scotland, 73 Belford Road, Edinburgh, UKM75, EH4 3DS, United Kingdom

Contact Email: smorgan@nationalgalleries.org

Contact Telephone: +44 1316246374

Status
complete
Procedure
Award procedure with prior publication of a call for competition
Value
7828253.0 GBP
Published
04 Apr 2025, 14:29
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
55520000 - Catering services
Region
n/a
Awarded To
Sodexo Ltd
Official Source
Open Find a Tender

Description

National Galleries Scotland (NGS) intend to procure a sole Service Provider for the Provision of Catering Services at the Scottish National Portrait Gallery (SNPG). The Concession Contract includes the provision of daytime catering services to the public as well as private function/event catering. Therefore, NGS require the Service Provider to market and sell the sites as a function venue to corporate and private clients, offering their services for events both during the day and evening. A further key requirement for the successful delivery of services will be on-site Contract Management as Caterers will be expected to work alongside the NGS brand, remaining consistent with NGS’ brand values. The café is a valuable asset to NGS and should be considered as a destination in its own right. The reputation in regards to quality, value and customer service enhances the overall gallery attraction and visitor experience and therefore, Service Providers should be considerate of the NGS’ Audience and Exhibition Programmes. Overview of Requirements: - Expertise in the planning, deployment and co-ordination of catering management; - Expertise in Supply Chain Management and Quality Assurance Methodology for food and drink products; - The provision of star accredited catering services; - Reputable customer service; - Quality branding and marketing materials; - Commitment to fairly and ethically traded goods, preferably from locally sourced suppliers; and - An understanding of security requirements and procedures. A DRAFT contract has been uploaded to the portal for further information. The Service Provider must have a clear understanding of the contract requirements and the organisational needs of NGS. The agreement will be non-exclusive i.e. NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required. In the event of unsatisfactory performance by the successful Service Provider and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Service Providers.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: The procurement will be conducted through the use of the Restricted procedure. The SPD (Scotland) will be used as a downsizing tool in this procedure. It is NGS' intention to shortlist to a maximum of 5 Service Providers but NGS reserves the right to invite in excess of this number of Service Providers in the event of a tie. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. The objective criteria for shortlisting candidates is detailed under section III of this Contract Notice. A DRAFT Contract Agreement, DRAFT Service Level Agreement and DRAFT Stage 2 Quality Questionnaire have been uploaded to the portal. This is for INFORMATION ONLY as to the requirements of the contract and tender process and may be subject to change. Bidders should satisfy themselves that they can fulfil the contract requirements prior to completing the SPD. It is a requirement that the Service Provider as a minimum, hold or commit to obtain prior to the award of contract a valid Cyber Essentials Basic Certification (or equivalent) in place throughout the duration of the contract. Note that it is the opinion of NGS that TUPE may apply to the award of the Contract. Further TUPE information will be provided during Stage 2 of the tender competition. Additional information: The contract provides the option to extend the contract by a variable period not exceeding 24 months. All Stage 2 Tenderers will be invited to provide a tender presentation. Full details will be provided in the Invitation to Tender (ITT) document.

Lot 1 Status: cancelled

Lot 1 Award Criterion: Quality - Site Visit & Mystery Customer Assessment (Weighting x5%)

Lot 1 Award Criterion: Quality - Day Catering Delivery (Weighting x 40%)

Lot 1 Award Criterion: Quality - Events & Venue Hire Delivery (Weighting x 10%)

Lot 1 Award Criterion: Quality - Branding, Marketing & Communications (Weighting x 10%)

Lot 1 Award Criterion: Quality - Contract Management (Weighting x 15%)

Lot 1 Award Criterion: Quality - Sustainability & Environmental Management (Weighting x 10%)

Lot 1 Award Criterion: Quality - Fair Working Practices (Weighting x 5%)

Lot 1 Award Criterion: Quality - Community Benefits (Weighting x 5%)

Lot 1 Award Criterion: Price - Commission Rate (Weighting x 10%)

Lot 1 Award Criterion: Price - Guaranteed Minimum Annual Commission (Weighting x 25%)

Lot 1 Award Criterion: Price - Commission Forecast (Weighting x 20%)

Lot 1 Award Criterion: Price - Capital Spend (Weighting x 20%)

Lot 1 Award Criterion: Price - Marketing Spend (Weighting x 20%)

Lot 1 Award Criterion: Price - Internal Events Pricing (Weighting x 3%)

Lot 1 Award Criterion: Price - Staff Discount (Weighting x 2%)

Raw Notice JSON

Expand raw payload
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    "description": "National Galleries Scotland (NGS) intend to procure a sole Service Provider for the Provision of Catering Services at the Scottish National Portrait Gallery (SNPG).\nThe Concession Contract includes the provision of daytime catering services to the public as well as private function/event catering. Therefore, NGS require the Service Provider to market and sell the sites as a function venue to corporate and private clients, offering their services for events both during the day and evening.\nA further key requirement for the successful delivery of services will be on-site Contract Management as Caterers will be expected to work alongside the NGS brand, remaining consistent with NGS\u2019 brand values.\nThe caf\u00e9 is a valuable asset to NGS and should be considered as a destination in its own right. The reputation in regards to quality, value and customer service enhances the overall gallery attraction and visitor experience and therefore, Service Providers should be considerate of the NGS\u2019 Audience and Exhibition Programmes.\nOverview of Requirements:\n- Expertise in the planning, deployment and co-ordination of catering management;\n- Expertise in Supply Chain Management and Quality Assurance Methodology for food and drink products;\n- The provision of star accredited catering services;\n- Reputable customer service;\n- Quality branding and marketing materials;\n- Commitment to fairly and ethically traded goods, preferably from locally sourced suppliers; and\n- An understanding of security requirements and procedures.\nA DRAFT contract has been uploaded to the portal for further information.\nThe Service Provider must have a clear understanding of the contract requirements and the organisational needs of NGS.\nThe agreement will be non-exclusive i.e. NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required.\nIn the event of unsatisfactory performance by the successful Service Provider and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Service Providers.",
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    "status": "complete",
    "title": "Concession Contract for the Provision of Catering Services at the Scottish National Portrait Gallery"
  }
}