Buyer Name: SE TRAINS LIMITED
Buyer Address: Second Floor, London, UKI44, SE1 2AU, United Kingdom
Contact Email: procurement@southeasternrailway.co.uk
Buyer Name: SE TRAINS LIMITED
Buyer Address: Second Floor, London, UKI44, SE1 2AU, United Kingdom
Contact Email: procurement@southeasternrailway.co.uk
Retail Incident and Fraud Management Services comprising: 1st & 2nd Line Retail Incident Management (RIM) E-commerce Fraud Prevention (eFP) Account Management
No linked documents found for this notice.
Lot 1 Status: complete
Document Description: Not published
Contract Title: Retail Incident and Fraud Management Services
{
"awards": [
{
"id": "1",
"items": [
{
"additionalClassifications": [
{
"description": "Helpdesk and support services",
"id": "72253000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UK"
}
],
"id": "1",
"relatedLot": "1"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-PPON-PNMT-5678-QNCM",
"name": "GO-AHEAD HOLDING LIMITED"
}
]
},
{
"id": "2",
"items": [
{
"additionalClassifications": [
{
"description": "Helpdesk and support services",
"id": "72253000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UK"
}
],
"id": "1",
"relatedLot": "1"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-PPON-PNMT-5678-QNCM",
"name": "GO-AHEAD HOLDING LIMITED"
}
]
}
],
"buyer": {
"id": "GB-COH-03266762",
"name": "SE TRAINS LIMITED"
},
"contracts": [
{
"aboveThreshold": true,
"agreedMetrics": [
{
"description": "99% of priority 1 incidents to be resolved in one hour\n99% of priority 2 incidents to be resolved in two hours\n95% of priority 3 incidents to be resolved within three hours",
"id": "1",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
],
"title": "Response Time"
}
],
"awardID": "1",
"dateSigned": "2026-01-07T00:00:00Z",
"documents": [
{
"datePublished": "2026-02-18T10:26:56Z",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "014623-2026",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/014623-2026"
}
],
"id": "1",
"period": {
"endDate": "2028-10-15T23:59:59+01:00",
"startDate": "2026-01-09T00:00:00Z"
},
"status": "active",
"title": "Retail Incident and Fraud Management Services",
"value": {
"amount": 2023391,
"amountGross": 2428069,
"currency": "GBP"
}
},
{
"aboveThreshold": true,
"agreedMetrics": [
{
"description": "99% of Priority 1 incidents to be resolved in one hour\n99% of Priority 2 incidents to be resolved in two hours \n95% of Priority 3 incidents to be resolved in three hours",
"id": "1",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
],
"title": "Response Times"
}
],
"awardID": "2",
"dateSigned": "2026-01-07T00:00:00Z",
"documents": [
{
"datePublished": "2026-02-18T10:26:56Z",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "014623-2026",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/014623-2026"
}
],
"id": "2",
"period": {
"endDate": "2028-10-15T23:59:59+01:00",
"startDate": "2026-01-09T00:00:00Z"
},
"status": "active",
"title": "Retail Incident and Fraud Management Services",
"value": {
"amount": 2023391,
"amountGross": 2428069,
"currency": "GBP"
}
}
],
"date": "2026-02-18T10:26:56Z",
"id": "014623-2026",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-05f07b",
"parties": [
{
"additionalIdentifiers": [
{
"id": "PWRR-2348-DXXP",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "SE1 2AU",
"region": "UKI44",
"streetAddress": "Second Floor"
},
"contactPoint": {
"email": "procurement@southeasternrailway.co.uk"
},
"details": {
"classifications": [
{
"description": "Public undertaking",
"id": "publicUndertaking",
"scheme": "UK_CA_TYPE"
}
]
},
"id": "GB-COH-03266762",
"identifier": {
"id": "03266762",
"scheme": "GB-COH"
},
"name": "SE TRAINS LIMITED",
"roles": [
"buyer"
]
},
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Newcastle Upon Tyne",
"postalCode": "NE1 6BL",
"region": "UKC22",
"streetAddress": "Second Floor 55 Degrees North"
},
"contactPoint": {
"email": "mark.dale@go-ahead.com"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "large",
"shelteredWorkshop": false,
"vcse": false
},
"id": "GB-PPON-PNMT-5678-QNCM",
"identifier": {
"id": "PNMT-5678-QNCM",
"scheme": "GB-PPON"
},
"name": "GO-AHEAD HOLDING LIMITED",
"roles": [
"supplier"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"description": "Retail Incident and Fraud Management Services comprising:\n1st \u0026 2nd Line Retail Incident Management (RIM)\nE-commerce Fraud Prevention (eFP)\nAccount Management",
"documents": [
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
}
],
"id": "ocds-h6vhtk-05f07b",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"id": "1",
"status": "complete"
}
],
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "Compatibility with existing systems and technical environment.\nA redesign and/or replacement would result in operational risk and disruption.",
"procurementMethodRationaleClassifications": [
{
"id": "singleSuppliersTechnicalReasons"
}
],
"specialRegime": [
"utilities"
],
"status": "complete",
"title": "Retail Incident and Fraud Management Services"
}
}