Residential Digital Front Door Platform

{
  "buyer": {
    "id": "GB-PPON-PBBJ-2179-TNXM",
    "name": "Lancashire County Council"
  },
  "date": "2025-04-11T17:00:21+01:00",
  "id": "014775-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0501f3",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Preston",
        "postalCode": "PR1 0LD",
        "region": "UKD45",
        "streetAddress": "PO Box 100, County Hall"
      },
      "contactPoint": {
        "email": "digitalprocurement@lancashire.gov.uk",
        "name": "James Bennett"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.lancashire.gov.uk/fusion-supplier-portal/"
      },
      "id": "GB-PPON-PBBJ-2179-TNXM",
      "identifier": {
        "id": "PBBJ-2179-TNXM",
        "scheme": "GB-PPON"
      },
      "name": "Lancashire County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 7TY",
        "region": "UKI45",
        "streetAddress": "Tintagel House, 92 Albert Embankment,"
      },
      "contactPoint": {
        "email": "support@socialvalueportal.com"
      },
      "details": {
        "url": "https://www.socialvalueportal.com/"
      },
      "id": "GB-PPON-PQHH-4489-TLZM",
      "identifier": {
        "id": "PQHH-4489-TLZM",
        "scheme": "GB-PPON"
      },
      "name": "Social Value Portal Ltd",
      "roleDetails": "Evaluation and ongoing contract management support for social value deliverables.",
      "roles": [
        "procuringEntity"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "The Authority issued a Prior Information Notice (F01) on the 12th November 2024 (notice reference: 2024/S 000-036555) regarding this procurement under the Public Contract Regulations 2015. The purpose of the early market engagement was to understand the solution capabilities of a digital front door platform for Lancashire residents and local businesses."
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-07-24T23:59:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "Refer to Appendix A - Contract and the Council\u0027s website (https://www.lancashire.gov.uk/fusion-supplier-portal/) for further details."
    },
    "description": "A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions:\n\u2022\tEasy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms.\n\u2022\tMobile friendly, easy access to advice, information, and support about our services at a time to suit our residents.\n\u2022\tOpportunities to feedback about their digital journey and the design of our resident facing services.\n\u2022\tAn automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent.\n\u2022\tReceive a consistently effective digital service without having to tell us more than once.\n\u2022\tAbility to capture nondigital interactions where residents have chosen to use nondigital routes.\n\u2022\tReal time access to updates about a service request\n\u2022\tPromotes an inclusive digital service.\n\u2022\tAccessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally.\n\u2022\tSeamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services.\n\u2022\tAbility to communicate in a non-English first language.\n\u2022\tAn effective, timely and empathic response to an enquiry or service request\n\u2022\tAssurance that information we hold is safe and secure",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-04-11T17:00:21+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "014775-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/014775-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-04-30T17:00:00+01:00"
    },
    "id": "JB/ICT/LCC/25/1917",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKD"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Refer to section 5.3 of the ITT for further details. \nThis criteria is pass/fail. Tenderer confirms their solution can meet all \"must have\" (mandatory) requirements as detailed in Appendix B - Statement of Requirements, before Tender award. The highest ranked Tenderer will be invited to demonstrate their solution meet\u0027s all \"must have\" (mandatory) requirements prior to award.",
              "name": "Compliance with statement of requirements",
              "type": "quality"
            },
            {
              "description": "Refer to section 5.4 of the ITT for further details on the evaluation methodology and sub-criteria. This criteria is 60% of the total award criteria.",
              "name": "Quality and Technical",
              "type": "quality"
            },
            {
              "description": "Refer to section 5.5 of the ITT for further details on the evaluation methodology and sub-criteria. This criteria is 30% of the total award criteria.",
              "name": "Price",
              "type": "cost"
            },
            {
              "description": "Refer to section 5.6 of the ITT for further details on the evaluation methodology and sub-criteria. This criteria is 10% of the total award criteria.",
              "name": "Social value",
              "type": "quality"
            }
          ],
          "weightingDescription": "Refer to section 5.1 of the ITT for further details. \n\u003e Award Evaluation Criteria - Compliance (Pass/Fail)\n\u003e Award Evaluation Criteria - Quality \u0026 Technical (60%)\n\u003e Award Evaluation Criteria - Price (30%)\n\u003e Award Evaluation Criteria - Social Value (10%)"
        },
        "contractPeriod": {
          "endDate": "2029-03-31T23:59:59+01:00",
          "maxExtentDate": "2036-03-31T23:59:59+01:00",
          "startDate": "2025-09-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The initial Contract period will be three (3) years and six (6) months, after such time the Authority may extend the Contract by any number of defined periods stipulated by the Authority pursuant to the Contract, provided that the total duration of the Contract Term does not exceed ten (10) years and six (6) months."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Refer to paragraph 5.2 (Stage 1: PSQ Selection Criteria) of the ITT for the legal and financial capacity conditions of participation.",
              "type": "economic"
            },
            {
              "description": "Refer to paragraph 5.2 (Stage 1: PSQ Selection Criteria) of the ITT for the technical ability conditions of participation.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amountGross": 4300000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procedure": {
      "features": "The evaluation of Tenders will follow the guidelines detailed in the ITT. All Submissions will be marked over a three (3) stage process before the Contract is awarded. \nStage 1: Procurement Specific Questionnaire (PSQ) Selection Criteria \nStage 2: Award Evaluation Criteria\nStage 3:  Demonstration Meetings and Finalisation Meeting"
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "Refer to Section 6 in Appendix B - Statement of Requirements",
    "status": "active",
    "submissionMethodDetails": "All tenders must be submitted via Lancashire County Council\u0027s e-tendering portal (https://www.lancashire.gov.uk/fusion-supplier-portal/)",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-05-09T11:00:00+01:00"
    },
    "title": "Residential Digital Front Door Platform",
    "value": {
      "amountGross": 4300000,
      "currency": "GBP"
    }
  }
}