User Perception Survey

{
  "awards": [
    {
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2026-10-18T23:59:59+01:00",
        "startDate": "2026-02-18T00:00:00Z"
      },
      "date": "2025-11-24T00:00:00Z",
      "documents": [
        {
          "datePublished": "2026-02-18T15:51:34Z",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "014916-2026",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/014916-2026"
        }
      ],
      "id": "2",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Laboratory, optical and precision equipments (excl. glasses)",
              "id": "38000000",
              "scheme": "CPV"
            },
            {
              "description": "Business services: law, marketing, consulting, recruitment, printing and security",
              "id": "79000000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2026-02-18T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-169345",
          "name": "Pye Tait Ltd"
        }
      ],
      "value": {
        "amount": 52950,
        "amountGross": 63540,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 8
      },
      {
        "id": "2",
        "measure": "finalStageBids",
        "relatedLot": "1",
        "value": 8
      },
      {
        "id": "3",
        "measure": "smeFinalStageBids",
        "relatedLot": "1",
        "value": 8
      },
      {
        "id": "4",
        "measure": "vcseFinalStageBids",
        "relatedLot": "1",
        "value": 0
      }
    ]
  },
  "buyer": {
    "id": "GB-COH-02937881",
    "name": "NPL Management Limited"
  },
  "date": "2026-02-18T15:51:34Z",
  "id": "014916-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059d28",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PYDB-8862-JBYM",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Teddington",
        "postalCode": "TW11 0LW",
        "region": "UKI75",
        "streetAddress": "National Physical Laboratory"
      },
      "contactPoint": {
        "email": "etenders@npl.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.npl.co.uk"
      },
      "id": "GB-COH-02937881",
      "identifier": {
        "id": "02937881",
        "scheme": "GB-COH"
      },
      "name": "NPL Management Limited",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "LEICESTER",
        "postalCode": "LE19 1RJ",
        "region": "UKF22",
        "streetAddress": "5 Merus Court, Meridian Business Park"
      },
      "contactPoint": {
        "email": "n.charleton@pyetait.com"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-FTS-169345",
      "name": "Pye Tait Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL.\nPilot Survey\nDevelop and administer a pilot questionnaire to test quality, clarity, and response rates.\nAnalyse pilot data and provide recommendations for improvements.\nParticipate in a gate review to assess data quality and return rates before proceeding to the main survey.\nMain Survey\nImplement the revised questionnaire following the pilot review.\nCollect and analyse responses to generate quantifiable metrics.\nProduce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness.\nProvide actionable insights for continuous improvement.\nSupply Requirements:\nSurveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR.\nSupplier must provide project management, data analysis, and reporting services.\nAll outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).",
    "id": "PO00014281",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "complete",
    "title": "User Perception Survey"
  }
}