Community Ear Wax Removal (Aural Care) Service

{
  "buyer": {
    "id": "GB-NHS-QKK",
    "name": "NHS South East London Integrated Care Board"
  },
  "date": "2026-02-19T09:51:42Z",
  "id": "015070-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-065718",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 2TZ",
        "region": "UKI",
        "streetAddress": "160 Tooley Street"
      },
      "contactPoint": {
        "email": "joyel.maledath-shaju@nhs.net",
        "name": "Joyel Shaju"
      },
      "details": {
        "buyerProfile": "https://www.selondonics.org/icb/",
        "url": "https://www.selondonics.org/icb/"
      },
      "id": "GB-NHS-QKK",
      "identifier": {
        "id": "QKK",
        "legalName": "NHS South East London Integrated Care Board",
        "scheme": "GB-NHS"
      },
      "name": "NHS South East London Integrated Care Board",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "amendments": [
      {
        "description": "Market engagement date was written as Monday 10 March 2026. This was an error.\nCorrect market engagement date is: Tuesday 10 March 2026.",
        "id": "1",
        "unstructuredChanges": [
          {
            "newValue": {
              "text": "NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).\nThe service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.\nPlease note that the contract value specified in the notice is an indicative value with potential to change.\nMarket engagement detail:\nDate: Tuesday 10 March 2026\nTime: 10:30 to 12.00\nLocation: MS Teams (we will be sending the calendar invite for the event closer to the time.)\nThe market engagement will cover the following:\n\u2022 present the proposed service model\n\u2022 test deliverability\n\u2022 understand workforce and supply chain capacity\n\u2022 Procurement guidance and tips\nWho should attend?\nAny organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.\nPlease note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.\nRegistration:\nPlease complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:\nhttps://forms.office.com/e/zwHqfmk70m"
            },
            "oldValue": {
              "text": "NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).\nThe service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.\nPlease note that the contract value specified in the notice is an indicative value with potential to change.\nMarket engagement detail:\nDate: Monday 10 March 2026\nTime: 10:30 to 12.00\nLocation: MS Teams (we will be sending the calendar invite for the event closer to the time.)\nThe market engagement will cover the following:\n\u2022 present the proposed service model\n\u2022 test deliverability\n\u2022 understand workforce and supply chain capacity\n\u2022 Procurement guidance and tips\nWho should attend?\nAny organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.\nPlease note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.\nRegistration:\nPlease complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:\nhttps://forms.office.com/e/zwHqfmk70m"
            },
            "where": {
              "label": "Short description",
              "section": "II.1.4."
            }
          },
          {
            "newValue": {
              "text": "NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).\nThe service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.\nThe provider will be required to deliver:\nClinical care\n- otoscopic examination and assessment\n- clinical suitability assessment\n- identification of red-flag symptoms and escalation\n- advice regarding conservative management\n- ear wax removal using micro-suction\n- manual removal techniques where clinically appropriate\nAccess and delivery\n- community clinic provision across all six boroughs\n- accessible booking and communication arrangements\n- reasonable adjustments for patients with additional needs\n- domiciliary visits for eligible housebound patients and care home residents\nPathway management\n- referral acceptance via e-RS or authorised referrers\n- communication with referring GP\n- onward referral to audiology or ENT services where clinically indicated\n- agreed escalation protocols\nQuality and governance\n- named clinical lead\n- safeguarding processes\n- infection prevention and control compliance\n- incident reporting and patient safety arrangements\n- activity and performance reporting\nPlease note that the contract value specified in the notice is an indicative value with potential to change.\nMarket engagement detail:\nDate: Tuesday 10 March 2026\nTime: 10:30 to 12.00.\nLocation: MS Teams (we will be sending the calendar invite for the event closer to the time.)\nThe market engagement will cover the following:\n\u2022 present the proposed service model\n\u2022 test deliverability\n\u2022 understand workforce and supply chain capacity\n\u2022 Procurement guidance and tips\nWho should attend?\nAny organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.\nPlease note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.\nRegistration:\nPlease complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:\nhttps://forms.office.com/e/zwHqfmk70m"
            },
            "oldValue": {
              "text": "NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).\nThe service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.\nThe provider will be required to deliver:\nClinical care\n- otoscopic examination and assessment\n- clinical suitability assessment\n- identification of red-flag symptoms and escalation\n- advice regarding conservative management\n- ear wax removal using micro-suction\n- manual removal techniques where clinically appropriate\nAccess and delivery\n- community clinic provision across all six boroughs\n- accessible booking and communication arrangements\n- reasonable adjustments for patients with additional needs\n- domiciliary visits for eligible housebound patients and care home residents\nPathway management\n- referral acceptance via e-RS or authorised referrers\n- communication with referring GP\n- onward referral to audiology or ENT services where clinically indicated\n- agreed escalation protocols\nQuality and governance\n- named clinical lead\n- safeguarding processes\n- infection prevention and control compliance\n- incident reporting and patient safety arrangements\n- activity and performance reporting\nPlease note that the contract value specified in the notice is an indicative value with potential to change.\nMarket engagement detail:\nDate: Monday 10 March 2026\nTime: 10:30 to 12.00.\nLocation: MS Teams (we will be sending the calendar invite for the event closer to the time.)\nThe market engagement will cover the following:\n\u2022 present the proposed service model\n\u2022 test deliverability\n\u2022 understand workforce and supply chain capacity\n\u2022 Procurement guidance and tips\nWho should attend?\nAny organisation interested in delivering or partnering for the commissioning of Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.\nPlease note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.\nRegistration:\nPlease complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:\nhttps://forms.office.com/e/zwHqfmk70m"
            },
            "where": {
              "label": "Description of the procurement",
              "section": "II.2.4"
            }
          }
        ]
      }
    ],
    "classification": {
      "description": "Health services",
      "id": "85100000",
      "scheme": "CPV"
    },
    "description": "NHS South East London Integrated Care Board (SEL ICB) intends to procure a Community Ear Wax Removal (Aural Care) Service for patients registered with a GP practice within the South East London ICB area (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark).\nThe service will provide safe, community-based clinical management of impacted cerumen (ear wax) for adults aged 18 years and over. The aim of the service is to improve hearing and communication, support appropriate ear examination, prevent complications associated with ear wax impaction, and enable care to be delivered closer to home.\nPlease note that the contract value specified in the notice is an indicative value with potential to change.\nMarket engagement detail:\nDate: Monday  10 March 2026\nTime: 10:30 to 12.00\nLocation: MS Teams (we will be sending the calendar invite for the event closer to the time.)\nThe market engagement will cover the following:\n\u2022 present the proposed service model\n\u2022 test deliverability\n\u2022 understand workforce and supply chain capacity\n\u2022 Procurement guidance and tips\nWho should attend?\nAny organisation interested in delivering or partnering for the commissioning of  Community Ear Wax Removal (Aural Care) in the London Boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.\nPlease note that the market engagement sessions will not be recorded, and attendees are not permitted to record the sessions or use AI tools/bots to transcribe the event.\nRegistration:\nPlease complete the Market Engagement Event Registration Form by no later than 12:00pm (Noon) on Tuesday 03 March 2026, if you are interested to attend the event:\nhttps://forms.office.com/e/zwHqfmk70m",
    "id": "PRJ-2248",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "mainProcurementCategory": "services",
    "title": "Community Ear Wax Removal (Aural Care) Service"
  }
}