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GLA 82114 Appeal Services to Road User Charging

Greater London Authority

Buyer Contact Info

Buyer Name: Greater London Authority

Buyer Address: Kamal Chunchie Way, LONDON, UKI, E16 1ZE, United Kingdom

Contact Name: Ilva Cunka

Contact Email: ilvacunka@tfl.gov.uk

Status
complete
Procedure
open
Value
9200422.0 GBP
Published
15 Apr 2025, 11:39
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
75100000 - Administration services
Region
n/a
Awarded To
London Councils Ltd
Official Source
Open Find a Tender

Description

Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process. The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack. The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London. The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority. The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.

Lot 1 Award Criterion (quality): Technical

Contracts

Contract Title: Appeal Services for Road User Charging Schemes

Awards

Award Title: Appeal Services for Road User Charging Schemes

Raw Notice JSON

Expand raw payload
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      "title": "Appeal Services for Road User Charging Schemes"
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  "date": "2025-04-15T12:39:17+01:00",
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    "description": "Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre.\nGLA\u0027s operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.",
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        "description": "This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process.\nThe contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack.\nThe successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London.\nThe duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority\u0027s sole discretion.",
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    "status": "complete",
    "title": "GLA 82114 Appeal Services to Road User Charging"
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}