Buyer Name: Greater London Authority
Buyer Address: Kamal Chunchie Way, LONDON, UKI, E16 1ZE, United Kingdom
Contact Name: Ilva Cunka
Contact Email: ilvacunka@tfl.gov.uk
Buyer Name: Greater London Authority
Buyer Address: Kamal Chunchie Way, LONDON, UKI, E16 1ZE, United Kingdom
Contact Name: Ilva Cunka
Contact Email: ilvacunka@tfl.gov.uk
Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.
No linked documents found for this notice.
Lot Description: This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process. The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack. The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London. The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.
Lot 1 Status: cancelled
Lot 1 Has Options: Yes
Lot 1 Options: Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority. The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.
Lot 1 Award Criterion (quality): Technical
Contract Title: Appeal Services for Road User Charging Schemes
Award Title: Appeal Services for Road User Charging Schemes
{
"awards": [
{
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"status": "active",
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"name": "London Councils Ltd"
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"title": "Appeal Services for Road User Charging Schemes"
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"name": "Greater London Authority"
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"id": "015222-2025-GLA 82114-1",
"status": "active",
"title": "Appeal Services for Road User Charging Schemes",
"value": {
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"currency": "GBP"
}
}
],
"date": "2025-04-15T12:39:17+01:00",
"description": "The date of conclusion of the contract is 05/12/2023 and the contract commencement date is 10/12/2023.",
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"streetAddress": "Kamal Chunchie Way"
},
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"name": "Ilva Cunka"
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"postalCode": "SE1 0AL",
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"streetAddress": "59 1/2 Southwark Street"
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"details": {
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"id": "GB-COH-03037449",
"identifier": {
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"legalName": "London Councils Ltd",
"scheme": "GB-COH"
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"name": "London Councils Ltd",
"roles": [
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{
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"id": "GB-FTS-6187",
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"id": "75110000",
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"description": "Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre.\nGLA\u0027s operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.",
"id": "GLA 82114",
"items": [
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"id": "75100000",
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"name": "Technical",
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{
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"type": "price"
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},
"description": "This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process.\nThe contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack.\nThe successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London.\nThe duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority\u0027s sole discretion.",
"hasOptions": true,
"id": "1",
"options": {
"description": "Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority.\nThe total duration of contract, inclusive of the potential extension provisions, is seven (7) years."
},
"status": "cancelled"
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"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"reviewDetails": "In accordance with the Public Contracts Regulations 2015 (S.I. 2015/102), Part 3.\nPlease note that award decision notices (standstill letters) were issued following the completion of the ITT stage and a standstill period was observed.\nThis is the point at which the award decision was taken and at which the competitive procurement process concluded.",
"status": "complete",
"title": "GLA 82114 Appeal Services to Road User Charging"
}
}