Heating Systems Repairs, Servicing and Maintenance Contract

{
  "buyer": {
    "id": "GB-COH-03284666",
    "name": "COASTLINE HOUSING LIMITED"
  },
  "date": "2026-02-24T09:49:16Z",
  "id": "016337-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0583fb",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PHYP-7343-GBBP",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Redruth",
        "postalCode": "TR15 3RQ",
        "region": "UKK30",
        "streetAddress": "Coastline House 4 Barncoose Gateway Park"
      },
      "contactPoint": {
        "email": "gareth.jones@coastlinehousing.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.coastlinehousing.co.uk/"
      },
      "id": "GB-COH-03284666",
      "identifier": {
        "id": "03284666",
        "scheme": "GB-COH"
      },
      "name": "COASTLINE HOUSING LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "Change to Due North Tender Reference Number. Reference Number is now confirmed as DN807854.",
        "id": "016337-2026"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-08-10T23:59:59+01:00"
    },
    "description": "Coastline Housing Ltd are seeking suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours.\nScope of Services\nThe contract will cover but will be advertised as separate lots:\nGas Domestic and commercial servicing, testing and repairs\nOil-fired heating systems\nSolid Fuel heating systems\nAir Source Heat Pumps (ASHP)\nGround Source Heat Pumps (GSHP) Including heat networks\nDomestic and commercial gas heating systems\nAssociated commercial heating systems\nThe successful contractor will be responsible for:\nMaintaining 100% regulatory compliance at all times\n24/7/365 emergency call-out services\nPlanned servicing and maintenance\nResponsive repairs\nPlanned replacement programmes\nKey Considerations\nThe incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE).\nThe geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge.\nIn context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required.\nCoastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts.\nThere is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments.\nContractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard.\nThe contract will be procured using an Open Procedure under the Procurement Act 2023 and associated Regulations.\nCoastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost.\nThe contractor will be required to access Coastline\u0027s online portal to provide all necessary documentation and confirm completion of all works before the end of every working day.\nThis contract presently includes a penalty of up to \u00a3100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract.\nMinimum Requirements\nInterested suppliers must demonstrate:\nProven experience in delivering similar services across all areas of work and specified system types.\nRelevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS)\nCapacity to manage emergency response and high-volume service delivery\nA commitment to ensure that Coastline meets all Regulatory standards.\nA commitment to compliance, quality assurance, and customer service.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-02-24T09:49:16Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "016337-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/016337-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-12T23:59:00Z"
    },
    "id": "ocds-h6vhtk-0583fb",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Repair and maintenance services of building installations",
            "id": "50700000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Repair and maintenance services of building installations",
            "id": "50700000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Repair and maintenance services of building installations",
            "id": "50700000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 51,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Customer care and quality of work = 15.5%\nManagement of the Works = 15%\nIT System =6.5%\nCollaborative working and social value delivery proposals = 2%\nSocial Value = 10%",
              "name": "Quality (Inc. Social Value)",
              "numbers": [
                {
                  "number": 49,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
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          ]
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "maxExtentDate": "2037-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        },
        "description": "Lot 1 - is for testing, inspecting, servicing, responsive maintenance, to Fossil fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.\nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;\n3,182 properties with gas\n55 properties with solid fuel\n246 oil heating systems\n5 commercial heating installations\nSmoke and carbon monoxide detectors that require testing\n57 Solid fuel appliances and associated flues / chimneys\n812 Domestic gas cookers, hobs and gas fires\n29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders)\n246 Oil fired appliances (and associated tanks)\n1 Direct acting electric boilers (Burbax)\n57 Sweep of flues for open fires and other solid fuel appliances",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "As set out in the Procurement Specific Questionnaire",
              "type": "economic"
            },
            {
              "description": "As set out in the Procurement Specific Questionnaire",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LOT 1- FOSSIL FUEL",
        "value": {
          "amountGross": 8000000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 51,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Customer care and quality of work = 15.5%\nManagement of the Works = 15%\nIT System =6.5%\nCollaborative working and social value delivery proposals = 2%\nSocial Value = 10%",
              "name": "Quality (Inc. Social Value)",
              "numbers": [
                {
                  "number": 49,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "maxExtentDate": "2037-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        },
        "description": "Lot 2 - is for testing, inspecting, servicing, responsive maintenance, to Renewable fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.\nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;\n832 renewable heating systems\nSmoke and carbon monoxide detectors that require testing\n1 Direct acting electric boilers (Burbax)\n188  unvented hot water cylinders\n54 Mechanical heat ventilation recovery\n19 Solar thermal hot water systems",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "As set out in the Procurement Specific Questionnaire",
              "type": "economic"
            },
            {
              "description": "As set out in the Procurement Specific Questionnaire",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LOT 2- RENEWABLES",
        "value": {
          "amountGross": 5500000,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 51,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Customer care and quality of work = 15.5%\nManagement of the Works = 15%\nIT System =6.5%\nCollaborative working and social value delivery proposals = 2%\nSocial Value = 10%",
              "name": "Quality (Inc. Social Value)",
              "numbers": [
                {
                  "number": 49,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "maxExtentDate": "2037-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        },
        "description": "Lot 3 - This lot is for possible planned component replacements and upgrading of systems,  quantities are yet not defined as they will be reviewed annually, planned works to boilers and similar heat sources as detailed in the procurement documents (hereinafter referred to as \"boilers\") will be required, and associated distribution systems within occupied and void (empty) properties. The delivery quantities may however depend on availability of other grant funding, contractor restrictions with that funding streams and Coastline Housing\u0027s strategy in delivering Net Zero by 2050.\nThe Contract area will cover Coastline Housing stock, there will be disposals and new acquisitions continually added to the below quantities, with the possibility to include stock managed on behalf of others, of which there are approximately;\n3,182 properties with gas\n55 properties with solid fuel\n246 oil heating systems\n832 renewable heating systems\n5 commercial heating installations\n320 electric only heating\n57 Solid fuel appliances and associated flues / chimneys\n812 Domestic gas cookers, hobs and gas fires\n29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders)\n246 Oil fired appliances (and associated tanks)\n3,184 Combined heat and power gas fired boilers\n1 Direct acting electric boilers (Burbax)\n188 Vented and unvented hot water cylinders\n54 Mechanical heat ventilation recovery\n57 Sweep of flues for open fires and other solid fuel appliances\n19 Solar thermal hot water systems",
        "hasRenewal": true,
        "id": "3",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "As set out in the Procurement Specific Questionnaire",
              "type": "economic"
            },
            {
              "description": "As set out in the Procurement Specific Questionnaire",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "title": "LOT 3 - PLANNED COMPONENTS",
        "value": {
          "amountGross": 6000000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "Electronic submission via Due North (ProContract)\nhttps://procontract.due-north.com\nTender box reference - DN807854",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-03-22T23:59:00Z"
    },
    "title": "Heating Systems Repairs, Servicing and Maintenance Contract",
    "value": {
      "amountGross": 19500000,
      "currency": "GBP"
    }
  }
}