NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Buyer Name: NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Buyer Address: Jenner House, Unit E3, Langley Park, Avon Way, Chippenham, UKK1, SN15 1GG, United Kingdom
Contact Name: Caitlin Dyke
Contact Email: caitlin.dyke@nhs.net
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care board (ICB) is seeking to secure a Prime Provider who has the capability and capacity to deliver Postvention Bereavement Services to residents or people who are registered with a GP, within the boundaries of Swindon and Wiltshire. A core feature of service provision will be the continuous involvement of people with lived experience to inform and influence ongoing transformation and development. This will be achieved through not only formal opportunities but also through comprehensive analysis of data and outcomes related to people seen within the services. Access Information will be gathered by the service provider and uploaded into the Mental Health Services Dataset (MHSDS). This will, as a minimum, allow number of contacts (at patient level) to be measured. Through joint work with partners and using outputs from the MHSDS, the provider will demonstrate how their service offer has provided timely access to the service and, where relevant, timely transfer to other partners. This will include: waiting time to first contact, waiting time to first intervention and waiting time for any onward intervention required. They will monitor this quarterly in conjunction with commissioners or more frequently if required. At first contact, staff will be expected to conduct a support conversation with the individual. This support conversation will establish individual goals and anticipated outcomes that the person will be supported to work towards. This will be recorded on the agreed patient record in order that the information follows the person and they only have to tell their story once. TUPE is likely to apply. The contract term will be for 3 years with an optional extension of any period up to 1 year. The contract value is £61,600.00 per annum giving a contract value of £184,800.00 for the initial contract period and £246,400.00 if the full extension period is adopted. The new service will commence on the 1st November 2025. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
No linked documents found for this notice.
Lot Description: NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care board (ICB) is seeking to secure a Provider who has the capability and capacity to deliver Postvention Bereavement Services to residents or people who are registered with a GP, within the boundaries of Swindon and Wiltshire. A core feature of service provision will be the continuous involvement of people with lived experience to inform and influence ongoing transformation and development. This will be achieved through not only formal opportunities but also through comprehensive analysis of data and outcomes related to people seen within the services. Access Information will be gathered by the service provider and uploaded into the Mental Health Services Dataset (MHSDS). This will, as a minimum, allow number of contacts (at patient level) to be measured. Through joint work with partners and using outputs from the MHSDS, the provider will demonstrate how their service offer has provided timely access to the service and, where relevant, timely transfer to other partners. This will include: waiting time to first contact, waiting time to first intervention and waiting time for any onward intervention required. They will monitor this quarterly in conjunction with commissioners or more frequently if required. At first contact, staff will be expected to conduct a support conversation with the individual. This support conversation will establish individual goals and anticipated outcomes that the person will be supported to work towards. This will be recorded on the agreed patient record in order that the information follows the person and they only have to tell their story once. The service will enable full coverage of (B)SW with Postvention Bereavement support for individuals affected by and involved with the person, including family and friends, work colleagues, plus any agencies who may have been involved with person. Interventions will include: • Clear information on the service is available, including a description of the service, what it offers, contact details and how to make a referral. Easy access to the service, whether via the person's GP, self-referral, Police, other health and care professionals or as directed by other mental health services. Access to be available by telephone and email. • Referrals to the service will be responded to within a maximum of 48 hours. • The person will be offered an appointment (type and time of their choosing) so a thorough holistic assessment of an individual's needs and risks can be undertaken. • Provide a safe space for listening, and co-creation of a safety and support plan. • One to one sessions in person or virtually on weekdays and in the evenings. • Undertake risk assessment scales to be able to respond to change in risks and signpost to appropriate support services. • Provide person centred, emotional support, to include coping strategies. • Practical support including help to navigate processes such as police processes, funeral arrangements, inquest, the media, notifying companies of the death and communication with employers • Signposting and referral to other services. • Group support sessions (face to face and online) to include solution focused strategies. • Attend MDTs as and when required. • Onwards support with proactive/assertive signposting and referrals [via warm transfer], including to urgent support as required. • Remain in regular supportive contact with individuals (defined on a case-by-case basis), at least until the inquest. • Support through related statutory processes. • Able to support the wider determinants of mental health and impact of bereavement; for example, trauma-focused therapy, financial and housing support. This will enable rapid access and appropriate support. • Make available guides and resources in a range of different languages and have access to translation services whenever needed. • Establish a real time surveillance pathway for the police to make a referral to the service, with contact to be made within 72 hours unless the person opts out of the service. The provider will produce a monthly report and cross reference the number of deaths with Real Time Sudden Deaths Surveillance coordinator and Mental Health Trust to ensure that no individuals have been missed. • Attend forums/multi-agency meetings with broader reaching partnership, including commissioned core mental health services and community asset and real time suicide surveillance forums. • The provider has clear lines of accountability within local suicide prevention structures and is integrated/reflected with the wider suicide prevention strategy for that local authority area. • The service is aligned to local priorities and actively engages with people with lived experience and partner organisations (e.g., local statutory, voluntary and community organisations) and attends multi-agency forums • The service is engaged in promoting awareness of suicide bereavement and the importance of timely support for those impacted or affected by suicide. This will include outreach to local schools and colleges to support students and staff to promote awareness of support offers. • Training provision for healthcare professionals Make links with funeral homes, coroner, family liaison workers, other bereavement providers locally to raise awareness and integrate the service TUPE is likely to apply. The contract term will be for 3 years with an optional extension of any period up to 1 year. The contract value is £61,600.00 per annum giving a contract value of £184,800.00 for the initial contract period and £246,400.00 if the full extension period is adopted. The new service will commence on the 1st November 2025. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.
Lot 1 Status: active
Lot 1 Has Options: Yes
Lot 1 Options: An optional extension of any period up to 1 year.
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"description": "NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care board (ICB) is seeking to secure a Prime Provider who has the capability and capacity to deliver Postvention Bereavement Services to residents or people who are registered with a GP, within the boundaries of Swindon and Wiltshire.\nA core feature of service provision will be the continuous involvement of people with lived experience to inform and influence ongoing transformation and development. This will be achieved through not only formal opportunities but also through comprehensive analysis of data and outcomes related to people seen within the services. \nAccess Information will be gathered by the service provider and uploaded into the Mental Health Services Dataset (MHSDS). This will, as a minimum, allow number of contacts (at patient level) to be measured. Through joint work with partners and using outputs from the MHSDS, the provider will demonstrate how their service offer has provided timely access to the service and, where relevant, timely transfer to other partners. This will include: waiting time to first contact, waiting time to first intervention and waiting time for any onward intervention required. They will monitor this quarterly in conjunction with commissioners or more frequently if required.\nAt first contact, staff will be expected to conduct a support conversation with the individual. This support conversation will establish individual goals and anticipated outcomes that the person will be supported to work towards. This will be recorded on the agreed patient record in order that the information follows the person and they only have to tell their story once. \nTUPE is likely to apply. \nThe contract term will be for 3 years with an optional extension of any period up to 1 year.\nThe contract value is \u00a361,600.00 per annum giving a contract value of \u00a3184,800.00 for the initial contract period and \u00a3246,400.00 if the full extension period is adopted.\nThe new service will commence on the 1st November 2025.\nThis exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.",
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"description": "NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care board (ICB) is seeking to secure a Provider who has the capability and capacity to deliver Postvention Bereavement Services to residents or people who are registered with a GP, within the boundaries of Swindon and Wiltshire.\nA core feature of service provision will be the continuous involvement of people with lived experience to inform and influence ongoing transformation and development. This will be achieved through not only formal opportunities but also through comprehensive analysis of data and outcomes related to people seen within the services. \nAccess Information will be gathered by the service provider and uploaded into the Mental Health Services Dataset (MHSDS). This will, as a minimum, allow number of contacts (at patient level) to be measured. Through joint work with partners and using outputs from the MHSDS, the provider will demonstrate how their service offer has provided timely access to the service and, where relevant, timely transfer to other partners. This will include: waiting time to first contact, waiting time to first intervention and waiting time for any onward intervention required. They will monitor this quarterly in conjunction with commissioners or more frequently if required.\nAt first contact, staff will be expected to conduct a support conversation with the individual. This support conversation will establish individual goals and anticipated outcomes that the person will be supported to work towards. This will be recorded on the agreed patient record in order that the information follows the person and they only have to tell their story once. \nThe service will enable full coverage of (B)SW with Postvention Bereavement support for individuals affected by and involved with the person, including family and friends, work colleagues, plus any agencies who may have been involved with person. \nInterventions will include:\n\u2022\tClear information on the service is available, including a description of the service, what it offers, contact details and how to make a referral. Easy access to the service, whether via the person\u0027s GP, self-referral, Police, other health and care professionals or as directed by other mental health services. Access to be available by telephone and email. \n\u2022\tReferrals to the service will be responded to within a maximum of 48 hours. \n\u2022\tThe person will be offered an appointment (type and time of their choosing) so a thorough holistic assessment of an individual\u0027s needs and risks can be undertaken.\n\u2022\tProvide a safe space for listening, and co-creation of a safety and support plan. \n\u2022\tOne to one sessions in person or virtually on weekdays and in the evenings.\n\u2022\tUndertake risk assessment scales to be able to respond to change in risks and signpost to appropriate support services. \n\u2022\tProvide person centred, emotional support, to include coping strategies.\n\u2022\tPractical support including help to navigate processes such as police processes, funeral arrangements, inquest, the media, notifying companies of the death and communication with employers \n\u2022\tSignposting and referral to other services. \n\u2022\tGroup support sessions (face to face and online) to include solution focused strategies. \n\u2022\tAttend MDTs as and when required. \n\u2022\tOnwards support with proactive/assertive signposting and referrals [via warm transfer], including to urgent support as required. \n\u2022\tRemain in regular supportive contact with individuals (defined on a case-by-case basis), at least until the inquest. \n\u2022\tSupport through related statutory processes.\n\u2022\tAble to support the wider determinants of mental health and impact of bereavement; for example, trauma-focused therapy, financial and housing support. This will enable rapid access and appropriate support.\n\u2022\tMake available guides and resources in a range of different languages and have access to translation services whenever needed.\n\u2022\tEstablish a real time surveillance pathway for the police to make a referral to the service, with contact to be made within 72 hours unless the person opts out of the service. The provider will produce a monthly report and cross reference the number of deaths with Real Time Sudden Deaths Surveillance coordinator and Mental Health Trust to ensure that no individuals have been missed.\n\u2022\tAttend forums/multi-agency meetings with broader reaching partnership, including commissioned core mental health services and community asset and real time suicide surveillance forums.\n\u2022\tThe provider has clear lines of accountability within local suicide prevention structures and is integrated/reflected with the wider suicide prevention strategy for that local authority area.\n\u2022\tThe service is aligned to local priorities and actively engages with people with lived experience and partner organisations (e.g., local statutory, voluntary and community organisations) and attends multi-agency forums\n\u2022\tThe service is engaged in promoting awareness of suicide bereavement and the importance of timely support for those impacted or affected by suicide. This will include outreach to local schools and colleges to support students and staff to promote awareness of support offers.\n\u2022\tTraining provision for healthcare professionals\nMake links with funeral homes, coroner, family liaison workers, other bereavement providers locally to raise awareness and integrate the service\nTUPE is likely to apply. \nThe contract term will be for 3 years with an optional extension of any period up to 1 year.\nThe contract value is \u00a361,600.00 per annum giving a contract value of \u00a3184,800.00 for the initial contract period and \u00a3246,400.00 if the full extension period is adopted.\nThe new service will commence on the 1st November 2025.\nThis exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.",
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