Buyer Name: Transport for London
Buyer Address: 5 Endeavour Square, London, UK, E201JN, United Kingdom
Contact Name: Omega Ijie
Contact Email: omegaijie@tfl.gov.uk
Buyer Name: Transport for London
Buyer Address: 5 Endeavour Square, London, UK, E201JN, United Kingdom
Contact Name: Omega Ijie
Contact Email: omegaijie@tfl.gov.uk
Call off from CCS RM6126 - Research and Insights DPS
No linked documents found for this notice.
Lot Description: A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Technical
Lot 1 Award Criterion (quality): Social value
Lot 1 Award Criterion (cost): Financial
Contract Title: Customer Satisfaction Survey (TfL 96997)
Award Title: Customer Satisfaction Survey (TfL 96997)
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"awardID": "016993-2026-CW87422-1",
"dateSigned": "2026-02-18T00:00:00Z",
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"title": "Customer Satisfaction Survey (TfL 96997)"
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"date": "2026-02-25T15:20:30Z",
"id": "016993-2026",
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"language": "en",
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"region": "UK",
"streetAddress": "5 Endeavour Square"
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"contactPoint": {
"email": "omegaijie@tfl.gov.uk",
"name": "Omega Ijie"
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"classifications": [
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"description": "Body governed by public law",
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE"
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"scheme": "COFOG"
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"url": "https://tfl.gov.uk/"
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"description": "Call off from CCS RM6126 - Research and Insights DPS",
"id": "TfL 96997 - WS2646669456\u200b\u200b",
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"description": "A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.",
"hasOptions": false,
"id": "1",
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],
"mainProcurementCategory": "services",
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "Call-off from the CCS RM6126 DPS - Under PCR2015.\nCategories were filtered by selection available on the CCS. \nAll suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba.\nAn expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.",
"procurementMethodRationaleClassifications": [
{
"description": "The procurement falls outside the scope of application of the directive",
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
}
],
"status": "complete",
"title": "Customer Satisfaction Survey (TfL 96997)"
}
}