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Customer Satisfaction Survey (TfL 96997)

Transport for London

Buyer Contact Info

Buyer Name: Transport for London

Buyer Address: 5 Endeavour Square, London, UK, E201JN, United Kingdom

Contact Name: Omega Ijie

Contact Email: omegaijie@tfl.gov.uk

Status
complete
Procedure
limited
Value
n/a
Published
25 Feb 2026, 15:20
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
73110000 - Research services
Region
n/a
Awarded To
Verian Group UK Limited
Official Source
Open Find a Tender

Description

Call off from CCS RM6126 - Research and Insights DPS

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.

Lot 1 Status: cancelled

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Technical

Lot 1 Award Criterion (quality): Social value

Lot 1 Award Criterion (cost): Financial

Contracts

Contract Title: Customer Satisfaction Survey (TfL 96997)

Awards

Award Title: Customer Satisfaction Survey (TfL 96997)

Raw Notice JSON

Expand raw payload
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      "title": "Customer Satisfaction Survey (TfL 96997)"
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  "date": "2026-02-25T15:20:30Z",
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      "contactPoint": {
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    "status": "complete",
    "title": "Customer Satisfaction Survey  (TfL 96997)"
  }
}