​​Generative AI for customer contact - Live Trials​

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2026-06-12T23:59:59+01:00",
        "startDate": "2026-01-26T00:00:00Z"
      },
      "date": "2026-01-23T00:00:00Z",
      "datePublished": "2026-01-23T15:06:24Z",
      "documents": [
        {
          "datePublished": "2026-01-23T15:06:24Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/016fd124-31f6-41f7-94cc-6db8974eb6a4"
        }
      ],
      "id": "ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-228044",
          "name": "Methods Business and Digital Technology Ltd."
        }
      ],
      "value": {
        "amount": 405400,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-249702",
    "name": "DEFRA"
  },
  "date": "2026-01-23T15:06:24Z",
  "id": "016fd124-31f6-41f7-94cc-6db8974eb6a4-880502",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-a63908c8-9169-4742-abba-db4cd4573802",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1P 4DF",
        "streetAddress": "Marsham Street"
      },
      "contactPoint": {
        "email": "network.procurement@defra.gov.uk",
        "name": "Network Procurement",
        "telephone": "03459335577"
      },
      "id": "GB-CFS-249702",
      "identifier": {
        "legalName": "DEFRA"
      },
      "name": "DEFRA",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Saffron House \r\n\r\n6-10 Kirby Street \r\n\r\nLondon \r\n\r\nEngland \r\n\r\nEC1N 8TS EC1N 8TS"
      },
      "id": "GB-CFS-228044",
      "identifier": {
        "legalName": "Methods Business and Digital Technology Ltd."
      },
      "name": "Methods Business and Digital Technology Ltd.",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "General management consultancy services",
      "id": "79411000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2026-06-12T23:59:59+01:00",
      "startDate": "2026-01-26T00:00:00Z"
    },
    "description": "Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment",
    "id": "CF-0597100D8d000003VQwdEAG",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SW1P 4DF"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2026-01-23T12:00:00Z"
    },
    "title": "\u200b\u200bGenerative AI for customer contact - Live Trials\u200b",
    "value": {
      "amount": 405400,
      "currency": "GBP"
    }
  }
}