HMPPS Prisoner's Family Helpline 2026 - 2029

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Prison services",
              "id": "75231230",
              "scheme": "CPV"
            },
            {
              "description": "Helpdesk and support services",
              "id": "72253000",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-00356443",
          "name": "Prison Advice \u0026 Care Trust (PACT)"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PDNN-2773-HVYN",
    "name": "Ministry of Justice"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "1",
      "dateSigned": "2026-02-26T00:00:00+00:00",
      "documents": [
        {
          "datePublished": "2026-02-26T09:55:31Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "017174-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/017174-2026"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "noAgreedMetricsRationale": "The KPIs are currently being finalised and will be in place prior to the contract start date.",
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "maxExtentDate": "2030-03-30T23:59:59+00:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "12 month extension available"
      },
      "status": "active",
      "value": {
        "amount": 659428.0,
        "amountGross": 791313.6,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-02-26T09:55:31Z",
  "id": "017174-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05d1a1",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1H 9AJ",
        "region": "UKI32",
        "streetAddress": "102 Petty France"
      },
      "contactPoint": {
        "email": "mojcommercialreset@justice.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.gov.uk/government/organisations/ministry-of-justice/about/procurement"
      },
      "id": "GB-PPON-PDNN-2773-HVYN",
      "identifier": {
        "id": "PDNN-2773-HVYN",
        "scheme": "GB-PPON"
      },
      "name": "Ministry of Justice",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW19 6NW",
        "region": "UKI34",
        "streetAddress": "265-269 Wimbledon Park Road"
      },
      "contactPoint": {
        "email": "development@prisonadvice.org.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": true
      },
      "id": "GB-COH-00356443",
      "identifier": {
        "id": "00356443",
        "scheme": "GB-COH"
      },
      "name": "Prison Advice \u0026 Care Trust (PACT)",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The Prisoner\u2019s Family Helpline provides advice and information on all aspects of the Criminal Justice System from what happens on arrest, visiting a prison, to preparing for release. In addition to practical support, the helpline is there to offer emotional support and often advocate on behalf of the prisoner\u2019s families and significant others.\nBetween January and March 2024 in England and Wales, 17,600 people were committed to custody and many more to non-custodial sentences in the community. In custody, many may leave children, partners, parents, other family members and significant others to manage alone. Families and significant others of offenders may find themselves marginalised by their communities with no official support agency catering for their needs. Many families do not access any available support services for a variety of reasons, such as the stigma of imprisonment or pride, and therefore they find themselves struggling to cope.\nForty-four percent of adults who leave prison are reconvicted within one year of release and around half of those convicted are sentenced to serve six months or less. Research has shown that prisoners who receive visits during their time in custody are around 39% less likely to re-offend than those who do not receive any. It is further estimated that around 43% of prisoners lose contact with their families during this time. HMPPS recognises the significant role that families can play in supporting an offender and wish to improve these outcomes by supporting families and significant others where possible. The helpline is one of these ways.\nImportantly, 26% of prisoners are from ethnically diverse communities. Representation from those communities and an understanding of their various cultural needs must be met.\nScope of contract\nThe Prisoner\u2019s Family Helpline will provide, but not be limited to:\n\u2022\tPractical information and guidance on all aspects of the Criminal Justice System, including arrest, detention, and trial at court.\n\u2022\tHow to organise and cope with a prison visit.\n\u2022\tInformation on how a prison works.\n\u2022\tInformation on benefits and financial help, etc.\n\u2022\tEmotional support.\n\u2022\tHow to cope with stress.\n\u2022\tHow to cope with disruption to life.\n\u2022\tHelp with parenting and relationship issues.\n\u2022\tHow to cope with imprisonment.\n\u2022\tGood quality information to interested parties, including professionals such as teachers, social workers, healthcare workers etc. engaging with working with families and significant others of prisoners.\n\u2022\tRefer, as appropriate, to services that meet the cultural needs of callers, such as Gypsy Roma Traveller communities.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ITT_9889",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "HMPPS Prisoner\u0027s Family Helpline 2026 - 2029"
  }
}