Provision of Customer Insight/Feedback Tool

{
  "buyer": {
    "id": "GB-CHC-28687R",
    "name": "Together Housing Association Limited"
  },
  "date": "2026-02-26T13:27:58Z",
  "id": "017322-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-050291",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Halifax",
        "postalCode": "HX1 2EB",
        "region": "UKE44",
        "streetAddress": "Bull Green House"
      },
      "contactPoint": {
        "email": "thg.procurement@togetherhousing.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-CHC-28687R",
      "identifier": {
        "id": "28687R",
        "scheme": "GB-CHC"
      },
      "name": "Together Housing Association Limited",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-05-05T23:59:59+01:00"
    },
    "description": "Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis.  The customer insight/feedback tool is to be used by multiple workstreams  to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams.\nTogether Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. \nTogether Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. \tThe contract will commence on 1st September 2026. \nTogether Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.",
    "documents": [
      {
        "description": "To view all tender documents associated with this procurements please register as a supplier to the In-tend procurement portal using the above web address and express an interest in the project.",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/together-housing/aspx/Home"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-02-26T13:27:58Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "017322-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/017322-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-13T17:00:00+00:00"
    },
    "hasRecurrence": true,
    "id": "THG/P/00142",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Customer survey services",
            "id": "79342310",
            "scheme": "CPV"
          },
          {
            "description": "Market and economic research; polling and statistics",
            "id": "79300000",
            "scheme": "CPV"
          },
          {
            "description": "Customer satisfaction survey",
            "id": "79342311",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality Questionnaire",
              "numbers": [
                {
                  "number": 70,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Social Value Question",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Pricing",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-08-31T23:59:59+01:00",
          "maxExtentDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Two x 12 Months Optional Extension Periods."
        },
        "status": "active",
        "value": {
          "amountGross": 0,
          "currency": "AED"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2030-02-25T23:59:59+00:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "Tender submissions are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-03-27T17:00:00+00:00"
    },
    "title": "Provision of Customer Insight/Feedback Tool",
    "value": {
      "amountGross": 0,
      "currency": "GBP"
    }
  }
}