Buyer Name: Glasgow City Council
Buyer Address: 40 John St, City Chambers, Glasgow, UKM82, G2 1DU, United Kingdom
Contact Name: David Hart
Contact Email: david.hart@glasgow.gov.uk
The Provision of Debt Management and Sheriff Officer Services
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
2804364.0 GBP
2804364.0 GBP
Published
29 Apr 2025, 15:34
29 Apr 2025, 15:34
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
79940000 - Collection agency services
79940000 - Collection agency services
Region
n/a
n/a
Awarded To
Scott & Co (Scotland) LLP, George Walker & Co. T/A Walker Love
Scott & Co (Scotland) LLP, George Walker & Co. T/A Walker Love
Official Source
Open Find a Tender
Open Find a Tender
Description
Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 – Council Tax (First Placement) Lot 2 – Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 – Sundry Debt Lot 5 - Fixed Penalties Lot 6 – Housing Benefit Overpayments Lot 7 – Sheriff Officers (not connected to Lots 1 - 6)
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: Council Tax (First Placement)
Lot Description: The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: - customers who have a history of payment activity or customers who have fallen into arrears for the first time - customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Contract Management
Lot 1 Award Criterion (quality): Data, IT Systems and Business Continuity
Lot 1 Award Criterion (quality): Sustainability
Lot 1 Award Criterion (quality): Methodology
Lot 1 Award Criterion (quality): Challenges and Innovation
Lot 1 Award Criterion (quality): Performance
Lot 1 Award Criterion (quality): Sheriff Officer Services
Lot 1 Award Criterion (quality): Communication
Lot 1 Award Criterion (quality): Fair Work First
Lot Title: Council Tax (Second Placement)
Lot Description: The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.
Lot 2 Status: cancelled
Lot 2 Has Options: No
Lot 2 Award Criterion (quality): Contract Management
Lot 2 Award Criterion (quality): Data, IT Systems and Business Continuity
Lot 2 Award Criterion (quality): Sustainability
Lot 2 Award Criterion (quality): Methodology
Lot 2 Award Criterion (quality): Challenges and Innovation
Lot 2 Award Criterion (quality): Performance
Lot 2 Award Criterion (quality): Sheriff Officer Services
Lot 2 Award Criterion (quality): Communication
Lot 2 Award Criterion (quality): Fair Work First
Lot Title: Non-Domestic Rates
Lot Description: The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection. The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.
Lot 3 Status: cancelled
Lot 3 Has Options: No
Lot 3 Award Criterion (quality): Contract Management
Lot 3 Award Criterion (quality): Data, IT Systems and Business Continuity
Lot 3 Award Criterion (quality): Sustainability
Lot 3 Award Criterion (quality): Methodology
Lot 3 Award Criterion (quality): Challenges and Innovation
Lot 3 Award Criterion (quality): Performance
Lot 3 Award Criterion (quality): Sheriff Officer Services
Lot 3 Award Criterion (quality): Communication
Lot 3 Award Criterion (quality): Fair Work First
Lot Title: Sundry Debt
Lot Description: The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies. The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy’s or any other additional fees administered by the council family will also be included in the scope of this lot.
Lot 4 Status: cancelled
Lot 4 Has Options: No
Lot 4 Award Criterion (quality): Contract Management
Lot 4 Award Criterion (quality): Data, IT Systems and Business Continuity
Lot 4 Award Criterion (quality): Sustainability
Lot 4 Award Criterion (quality): Methodology
Lot 4 Award Criterion (quality): Challenges and Innovation
Lot 4 Award Criterion (quality): Performance
Lot 4 Award Criterion (quality): Communication
Lot 4 Award Criterion (quality): Fair Work First
Lot Title: Fixed Penalties
Lot Description: The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice. The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.
Lot 5 Status: cancelled
Lot 5 Has Options: No
Lot 5 Award Criterion (quality): Contract Management
Lot 5 Award Criterion (quality): Data, IT Systems and Business Continuity
Lot 5 Award Criterion (quality): Sustainability
Lot 5 Award Criterion (quality): Methodology
Lot 5 Award Criterion (quality): Challenges and Innovation
Lot 5 Award Criterion (quality): Performance
Lot 5 Award Criterion (quality): Sheriff Officer Services
Lot 5 Award Criterion (quality): Communication
Lot 5 Award Criterion (quality): Fair Work First
Lot Title: Housing Benefit Overpayments
Lot Description: The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP). The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.
Lot 6 Status: cancelled
Lot 6 Has Options: No
Lot 6 Award Criterion (quality): Contract Management
Lot 6 Award Criterion (quality): Data, IT Systems and Business Continuity
Lot 6 Award Criterion (quality): Sustainability
Lot 6 Award Criterion (quality): Methodology
Lot 6 Award Criterion (quality): Challenges and Innovation
Lot 6 Award Criterion (quality): Performance
Lot 6 Award Criterion (quality): Sheriff Officer Services
Lot 6 Award Criterion (quality): Communication
Lot 6 Award Criterion (quality): Fair Work First
Lot Title: Sheriff Officers (not connected to Lots 1 - 6)
Lot Description: The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6. The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.
Lot 7 Status: cancelled
Lot 7 Has Options: No
Lot 7 Award Criterion (quality): Compliance with the Scope of Services
Lot 7 Award Criterion (quality): Capability
Lot 7 Award Criterion (quality): Key Personnel
Lot 7 Award Criterion (quality): Key Contact
Lot 7 Award Criterion (quality): Service Delivery
Lot 7 Award Criterion (quality): Quality Control
Lot 7 Award Criterion (quality): Technology
Lot 7 Award Criterion (quality): Data Protection
Lot 7 Award Criterion (quality): Added Value
Lot 7 Award Criterion (quality): Fair Work First
Contracts
Contract Title: Council Tax (First Placement)
Contract Title: Non-Domestic Rates
Contract Title: Sundry Debt
Contract Title: Fixed Penalties
Contract Title: Housing Benefit Overpayments
Contract Title: Sheriff Officers (not connected to Lots 1 - 6)
Contract Title: Council Tax (Second Placement)
Awards
Award Title: Council Tax (First Placement)
Award Title: Non-Domestic Rates
Award Title: Sundry Debt
Award Title: Fixed Penalties
Award Title: Housing Benefit Overpayments
Award Title: Sheriff Officers (not connected to Lots 1 - 6)
Award Title: Council Tax (Second Placement)
Raw Notice JSON
Expand raw payload
{
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"title": "Council Tax (Second Placement)",
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],
"date": "2025-04-29T16:34:42+01:00",
"description": "The following Affiliated Bodies may participate in this framework agreement: City Parking (Glasgow) LLP; City Property (Glasgow) LLP and City Property (Investments) LLP.\nSupplementary to the per Lot award criteria outlined in Section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate) with the following award criteria requirements;\nLots 1-6 inclusive;\n- Must be Payment Card Industry Data Security Standard (PCI DSS) compliant\n- Must hold Transport Layer Security 1:2 (TLS) or Higher\n- Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data\n- Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent\n- Must be Accredited by; UK Credit Services Association, Financial Conduct Authority or Equivalent\n- Must be a Member of the Society of Messengers-at-Arms \u0026 Sheriff Officers or alternate or successor body\n- Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin\n- Must commit to providing a minimum of 4 sheriff Officers\nLot 7\n- Must hold Transport Layer Security 1:2 (TLS) or Higher\n- Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data\n- Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent\n- Must be a Member of the Society of Messengers-at-Arms \u0026 Sheriff Officers or alternate or successor body\n- Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin\n- Must commit to providing a minimum of 4 sheriff Officers\n(SC Ref:797145)",
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"description": "3%",
"name": "Communication",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "30%",
"type": "price"
}
]
},
"description": "The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following:\n- customers who have a history of payment activity or customers who have fallen into arrears for the first time\n- customers who have vacated the property and may require to be traced\nThe caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.",
"hasOptions": false,
"id": "1",
"status": "cancelled",
"title": "Council Tax (First Placement)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "5%",
"name": "Contract Management",
"type": "quality"
},
{
"description": "8%",
"name": "Data, IT Systems and Business Continuity",
"type": "quality"
},
{
"description": "2%",
"name": "Sustainability",
"type": "quality"
},
{
"description": "30%",
"name": "Methodology",
"type": "quality"
},
{
"description": "8%",
"name": "Challenges and Innovation",
"type": "quality"
},
{
"description": "15%",
"name": "Performance",
"type": "quality"
},
{
"description": "5%",
"name": "Sheriff Officer Services",
"type": "quality"
},
{
"description": "7%",
"name": "Communication",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "15%",
"type": "price"
}
]
},
"description": "The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment.\nThe supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.",
"hasOptions": false,
"id": "2",
"status": "cancelled",
"title": "Council Tax (Second Placement)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "5%",
"name": "Contract Management",
"type": "quality"
},
{
"description": "8%",
"name": "Data, IT Systems and Business Continuity",
"type": "quality"
},
{
"description": "2%",
"name": "Sustainability",
"type": "quality"
},
{
"description": "25%",
"name": "Methodology",
"type": "quality"
},
{
"description": "5%",
"name": "Challenges and Innovation",
"type": "quality"
},
{
"description": "12%",
"name": "Performance",
"type": "quality"
},
{
"description": "5%",
"name": "Sheriff Officer Services",
"type": "quality"
},
{
"description": "3%",
"name": "Communication",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "30%",
"type": "price"
}
]
},
"description": "The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection.\nThe Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.",
"hasOptions": false,
"id": "3",
"status": "cancelled",
"title": "Non-Domestic Rates"
},
{
"awardCriteria": {
"criteria": [
{
"description": "5%",
"name": "Contract Management",
"type": "quality"
},
{
"description": "8%",
"name": "Data, IT Systems and Business Continuity",
"type": "quality"
},
{
"description": "2%",
"name": "Sustainability",
"type": "quality"
},
{
"description": "20%",
"name": "Methodology",
"type": "quality"
},
{
"description": "5%",
"name": "Challenges and Innovation",
"type": "quality"
},
{
"description": "10%",
"name": "Performance",
"type": "quality"
},
{
"description": "5%",
"name": "Communication",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "40%",
"type": "price"
}
]
},
"description": "The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies.\nThe council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy\u2019s or any other additional fees administered by the council family will also be included in the scope of this lot.",
"hasOptions": false,
"id": "4",
"status": "cancelled",
"title": "Sundry Debt"
},
{
"awardCriteria": {
"criteria": [
{
"description": "5%",
"name": "Contract Management",
"type": "quality"
},
{
"description": "8%",
"name": "Data, IT Systems and Business Continuity",
"type": "quality"
},
{
"description": "2%",
"name": "Sustainability",
"type": "quality"
},
{
"description": "20%",
"name": "Methodology",
"type": "quality"
},
{
"description": "4%",
"name": "Challenges and Innovation",
"type": "quality"
},
{
"description": "10%",
"name": "Performance",
"type": "quality"
},
{
"description": "4%",
"name": "Sheriff Officer Services",
"type": "quality"
},
{
"description": "2%",
"name": "Communication",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "40%",
"type": "price"
}
]
},
"description": "The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice.\nThe successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.",
"hasOptions": false,
"id": "5",
"status": "cancelled",
"title": "Fixed Penalties"
},
{
"awardCriteria": {
"criteria": [
{
"description": "5%",
"name": "Contract Management",
"type": "quality"
},
{
"description": "8%",
"name": "Data, IT Systems and Business Continuity",
"type": "quality"
},
{
"description": "2%",
"name": "Sustainability",
"type": "quality"
},
{
"description": "20%",
"name": "Methodology",
"type": "quality"
},
{
"description": "4%",
"name": "Challenges and Innovation",
"type": "quality"
},
{
"description": "10%",
"name": "Performance",
"type": "quality"
},
{
"description": "4%",
"name": "Sheriff Officer Services",
"type": "quality"
},
{
"description": "2%",
"name": "Communication",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "40%",
"type": "price"
}
]
},
"description": "The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP).\nThe council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.",
"hasOptions": false,
"id": "6",
"status": "cancelled",
"title": "Housing Benefit Overpayments"
},
{
"awardCriteria": {
"criteria": [
{
"description": "1%",
"name": "Compliance with the Scope of Services",
"type": "quality"
},
{
"description": "10%",
"name": "Capability",
"type": "quality"
},
{
"description": "14%",
"name": "Key Personnel",
"type": "quality"
},
{
"description": "10%",
"name": "Key Contact",
"type": "quality"
},
{
"description": "20%",
"name": "Service Delivery",
"type": "quality"
},
{
"description": "10%",
"name": "Quality Control",
"type": "quality"
},
{
"description": "10%",
"name": "Technology",
"type": "quality"
},
{
"description": "10%",
"name": "Data Protection",
"type": "quality"
},
{
"description": "10%",
"name": "Added Value",
"type": "quality"
},
{
"description": "5%",
"name": "Fair Work First",
"type": "quality"
},
{
"description": "0%",
"type": "price"
}
]
},
"description": "The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6.\nThe successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.",
"hasOptions": false,
"id": "7",
"status": "cancelled",
"title": "Sheriff Officers (not connected to Lots 1 - 6)"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"reviewDetails": "Glasgow City Council (\u201cthe Council\u201d) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to conclude the framework agreement. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (\u201cthe Regulations\u201d). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not conclude the framework agreement unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.",
"status": "complete",
"techniques": {
"hasFrameworkAgreement": true
},
"title": "The Provision of Debt Management and Sheriff Officer Services"
}
}