TSM and Customer Feedback Surveying Services

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Survey services",
              "id": "79311000",
              "scheme": "CPV"
            },
            {
              "description": "Survey conduction services",
              "id": "79311200",
              "scheme": "CPV"
            },
            {
              "description": "Telephone survey services",
              "id": "79311210",
              "scheme": "CPV"
            },
            {
              "description": "Customer survey services",
              "id": "79342310",
              "scheme": "CPV"
            },
            {
              "description": "Customer satisfaction survey",
              "id": "79342311",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-175927",
          "name": "Acuity Research and Practice Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PZTX-9645-HPZJ",
    "name": "Connexus Homes Limited"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2026-03-02T00:00:00+00:00",
      "documents": [
        {
          "datePublished": "2026-03-03T14:01:42Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "018964-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/018964-2026"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2028-03-31T23:59:59+01:00",
        "maxExtentDate": "2030-03-31T23:59:59+00:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews."
      },
      "status": "active",
      "value": {
        "amountGross": 103000.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-03-03T14:01:42Z",
  "id": "018964-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f607",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Craven Arms",
        "postalCode": "SY7 9BW",
        "region": "UKG22",
        "streetAddress": "The Gateway, The Auction Yard"
      },
      "contactPoint": {
        "email": "procurement@connexus-group.co.uk",
        "name": "Jayne Stringer",
        "telephone": "03332313233"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PZTX-9645-HPZJ",
      "identifier": {
        "id": "PZTX-9645-HPZJ",
        "scheme": "GB-PPON"
      },
      "name": "Connexus Homes Limited",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Bishops Tawton, Devon",
        "postalCode": "EX32 0AQ",
        "region": "UKK43",
        "streetAddress": "35 Mount Pleasant"
      },
      "contactPoint": {
        "email": "info@arap.co.uk",
        "name": "Denise Raine"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-FTS-175927",
      "name": "Acuity Research and Practice Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing\u2019s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).",
    "id": "ocds-h6vhtk-05f607",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "complete",
    "title": "TSM and Customer Feedback Surveying Services"
  }
}