Mystery Shop

{
  "buyer": {
    "id": "GB-COH-12619906",
    "name": "Transport for Wales Rail Limited (Utility Buyer)"
  },
  "date": "2025-05-12T15:35:08+01:00",
  "id": "020574-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-051137",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Pontypridd",
        "postalCode": "CF37 4TH",
        "region": "UKL15",
        "streetAddress": "3 Llys Cadwyn"
      },
      "contactPoint": {
        "email": "chloe.allen@tfw.wales",
        "name": "Chloe Allen"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          },
          {
            "description": "Welsh devolved regulations apply",
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS"
          }
        ],
        "url": "http://www.tfwrail.wales"
      },
      "id": "GB-COH-12619906",
      "identifier": {
        "id": "12619906",
        "scheme": "GB-COH"
      },
      "name": "Transport for Wales Rail Limited (Utility Buyer)",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "Procurement was initiated prior to the Procurement Act 23 regulations "
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-07-07T23:59:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "Refer to ITT"
    },
    "description": "Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-05-12T15:35:08+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "020574-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/020574-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-06-05T12:00:00+01:00"
    },
    "hasRecurrence": true,
    "id": "TFW0869.00",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Market research services",
            "id": "79310000",
            "scheme": "CPV"
          },
          {
            "description": "Public transport services by railways",
            "id": "60210000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKL"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 70.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-08-31T23:59:59+01:00",
          "maxExtentDate": "2030-08-30T23:59:59+01:00",
          "startDate": "2025-09-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "option to extend for 2x 12 months"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please refer to ITT",
              "type": "economic"
            },
            {
              "description": "Please refer to ITT",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 142000,
          "amountGross": 165666,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2029-08-31T23:59:59+01:00"
        }
      ]
    },
    "riskDetails": "Refer to ITT",
    "status": "active",
    "submissionMethodDetails": "E-Tender Wales portal\nhttps://etenderwales.bravosolution.co.uk/go/466298250196C3B6E1A0",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en",
        "cy"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-06-09T12:00:00+01:00"
    },
    "title": "Mystery Shop",
    "value": {
      "amount": 142000,
      "amountGross": 165666,
      "currency": "GBP"
    }
  }
}