Buyer Name: NORTHUMBRIAN WATER GROUP LIMITED
Buyer Address: Northumbria House, DURHAM, UKC14, DH15FJ, United Kingdom
Contact Name: Amy Clarke
Contact Email: amy.clarke3@nwl.co.uk
Contact Telephone: +44 7543301740
Leaky Loos
Buyer Contact Info
Status
complete
complete
Procedure
selective
selective
Value
n/a
n/a
Published
14 May 2025, 07:47
14 May 2025, 07:47
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
45330000 - Plumbing and sanitary works
45330000 - Plumbing and sanitary works
Region
n/a
n/a
Awarded To
n/a
n/a
Official Source
Open Find a Tender
Open Find a Tender
Description
Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating region. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. This also covers Essex and Suffolk. This scope will be spilt in to 3 lots dependent on operating areas. Lot One will be the North operating area, Lot Two will be Essex and Lot Three will be Suffolk.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: Northern Operating Area
Lot Description: Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Northeast of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of Northumbrian Water's Northern operating area. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 2,050 in the Northern Operating area per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal
Lot 1 Status: cancelled
Lot 1 Has Options: Yes
Lot 1 Options: After the initial 24 months a further 36 months may become available
Lot Title: Essex Operating Area
Lot Description: Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers our Essex operating area. A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of the Essex operating area. Please see documents attached in section 1.5.1. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 958 in Essex per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal.
Lot 2 Status: cancelled
Lot 2 Has Options: Yes
Lot 2 Options: After the initial 24 months a further 36 months may become available
Lot Title: Suffolk Operating Area
Lot Description: Northumbrian Water has a requirement for the repair of leaking toilets for our customers in all our operating areas. This covers the Suffolk operating area A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. Leaky loos will be identified on an ongoing basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 3200 toilets across our whole supply area, broken into 192 in Suffolk per year but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g., late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (e.g., phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The supplier will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit. The supplier will be given direct access into NWL customer billing system. We will require you to input all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please ensure the cost for this resource is included in your proposal.
Lot 3 Status: cancelled
Lot 3 Has Options: Yes
Lot 3 Options: After the initial 24 months a further 36 months may become available
Contracts
Contract Title: Northern Operating Area
Contract Title: Essex Operating Area
Contract Title: Suffolk Operating Area
Awards
Award Title: Northern Operating Area
Award Title: Essex Operating Area
Award Title: Suffolk Operating Area
Raw Notice JSON
Expand raw payload
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{
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{
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"date": "2025-05-14T08:47:29+01:00",
"id": "021045-2025",
"initiationType": "tender",
"language": "en",
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"parties": [
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"address": {
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"postalCode": "DH15FJ",
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"streetAddress": "Northumbria House"
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"contactPoint": {
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"name": "Amy Clarke",
"telephone": "+44 7543301740"
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"details": {
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"url": "http://www.nwl.co.uk"
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"id": "GB-FTS-147712",
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"id": "50000000",
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"description": "Northumbrian Water has a requirement for the\nrepair of leaking toilets for our customers in all our\noperating region. This covers the North East of\nEngland - from Berwick to the borders of North\nYorkshire and from the East Coast across the\nPennines to the Cumbrian border, covering\nWeardale, Teesdale and Kielder. This also covers\nEssex and Suffolk.\nThis scope will be spilt in to 3 lots dependent on\noperating areas. Lot One will be the North operating\narea, Lot Two will be Essex and Lot Three will be\nSuffolk.",
"id": "NW2704",
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"lots": [
{
"description": "Northumbrian Water has a requirement for the\nrepair of leaking toilets for our customers in all our\noperating areas.\nThis covers the Northeast of England - from\nBerwick to the borders of North Yorkshire and from\nthe East Coast across the Pennines to the\nCumbrian border, covering Weardale, Teesdale and\nKielder.\nA leaky loo is defined as when water is leaking from\nthe cistern to the pan, and any inlet valves.\nThe supplier will cover the geographical area of\nNorthumbrian Water\u0027s Northern operating area.\nLeaky loos will be identified on an ongoing basis\nthroughout the year, however NWL cannot\nguarantee the actual volumes or that there will be a\nconsistent stream of work as the requirement is\ndriven by customer demand. NWL are aiming to\nrepair approx. 3200 toilets across our whole supply\narea, broken into 2,050 in the Northern Operating\narea per year but NWL cannot guarantee this.\nNWL will provide contact details of customers who\nhave reported a leaky loo. The supplier will contact\nthe customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.\nThe supplier will be responsible for keeping to the\ntimes and if any unplanned or not pre-agreed\nchanges occur (e.g., late or early arrival), a\ncompensation payment will be given to the\ncustomer. This payment of \u00a330 would be the\nresponsibility of the supplier.\nThe supplier will carry out the repair to an expected\nstandard and if necessary, explain what has been\ndone to the customer.\nAll communications with customers (e.g., phone\ncalls, emails, letters), visits to properties and works\nundertaken will be recorded and reported to NWL\nwithin 24 hours.\nThe supplier will be responsible for purchasing and\nusing good quality plumbing materials.\nThe supplier will take a meter reading from the\nproperty (if it is a metered property) at the time of\nvisit.\nThe supplier will be given direct access into NWL\ncustomer billing system. We will require you to input\nall customer contacts and appointments made and\nfulfilled, timings of these and what occurred. Please\nensure the cost for this resource is included in your\nproposal",
"hasOptions": true,
"id": "1",
"options": {
"description": "After the initial 24 months a further 36 months may\nbecome available"
},
"status": "cancelled",
"title": "Northern Operating Area"
},
{
"description": "Northumbrian Water has a requirement for the\nrepair of leaking toilets for our customers in all our\noperating areas.\nThis covers our Essex operating area.\nA leaky loo is defined as when water is leaking from\nthe cistern to the pan, and any inlet valves.\nThe supplier will cover the geographical area of the\nEssex operating area. Please see documents\nattached in section 1.5.1.\nLeaky loos will be identified on an ongoing basis\nthroughout the year, however NWL cannot\nguarantee the actual volumes or that there will be a\nconsistent stream of work as the requirement is\ndriven by customer demand. NWL are aiming to\nrepair approx. 3200 toilets across our whole supply\narea, broken into 958 in Essex per year but NWL\ncannot guarantee this.\nNWL will provide contact details of customers who\nhave reported a leaky loo. The supplier will contact\nthe customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.\nThe supplier will be responsible for keeping to the\ntimes and if any unplanned or not pre-agreed\nchanges occur (e.g., late or early arrival), a\ncompensation payment will be given to the\ncustomer. This payment of \u00a330 would be the\nresponsibility of the supplier.\nThe supplier will carry out the repair to an expected\nstandard and if necessary, explain what has been\ndone to the customer.\nAll communications with customers (e.g., phone\ncalls, emails, letters), visits to properties and works\nundertaken will be recorded and reported to NWL\nwithin 24 hours.\nThe supplier will be responsible for purchasing and\nusing good quality plumbing materials.\nThe supplier will take a meter reading from the\nproperty (if it is a metered property) at the time of\nvisit.\nThe supplier will be given direct access into NWL\ncustomer billing system. We will require you to input\nall customer contacts and appointments made and\nfulfilled, timings of these and what occurred. Please\nensure the cost for this resource is included in your\nproposal.",
"hasOptions": true,
"id": "2",
"options": {
"description": "After the initial 24 months a further 36 months may\nbecome available"
},
"status": "cancelled",
"title": "Essex Operating Area"
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{
"description": "Northumbrian Water has a requirement for the\nrepair of leaking toilets for our customers in all our\noperating areas.\nThis covers the Suffolk operating area\nA leaky loo is defined as when water is leaking from\nthe cistern to the pan, and any inlet valves.\nLeaky loos will be identified on an ongoing basis\nthroughout the year, however NWL cannot\nguarantee the actual volumes or that there will be a\nconsistent stream of work as the requirement is\ndriven by customer demand. NWL are aiming to\nrepair approx. 3200 toilets across our whole supply\narea, broken into 192 in Suffolk per year but NWL\ncannot guarantee this.\nNWL will provide contact details of customers who\nhave reported a leaky loo. The supplier will contact\nthe customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.\nThe supplier will be responsible for keeping to the\ntimes and if any unplanned or not pre-agreed\nchanges occur (e.g., late or early arrival), a\ncompensation payment will be given to the\ncustomer. This payment of \u00a330 would be the\nresponsibility of the supplier.\nThe supplier will carry out the repair to an expected\nstandard and if necessary, explain what has been\ndone to the customer.\nAll communications with customers (e.g., phone\ncalls, emails, letters), visits to properties and works\nundertaken will be recorded and reported to NWL\nwithin 24 hours.\nThe supplier will be responsible for purchasing and\nusing good quality plumbing materials.\nThe supplier will take a meter reading from the\nproperty (if it is a metered property) at the time of\nvisit.\nThe supplier will be given direct access into NWL\ncustomer billing system. We will require you to input\nall customer contacts and appointments made and fulfilled, timings of these and what occurred. Please\nensure the cost for this resource is included in your\nproposal.",
"hasOptions": true,
"id": "3",
"options": {
"description": "After the initial 24 months a further 36 months may\nbecome available"
},
"status": "cancelled",
"title": "Suffolk Operating Area"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "selective",
"procurementMethodDetails": "Negotiated procedure with prior call for competition",
"status": "complete",
"title": "Leaky Loos"
}
}