← Back to opportunities

Tenant Satisfaction Measure Surveys

Thrive Homes

Buyer Contact Info

Buyer Name: Thrive Homes

Buyer Address: Westside, London Road, Hemel Hempstead, UKH23, HP3 9TD, United Kingdom

Contact Name: Jenny Johnson

Contact Email: Procurement@thrivehomes.org.uk

Contact Telephone: 0800 917 6077

Status
complete
Procedure
limited
Value
180000.0 GBP
Published
14 May 2025, 11:05
Deadline
n/a
Contract Start
21 May 2025, 00:00
Contract End
18 May 2028, 23:59
Category
n/a
CPV
79311000 - Survey services
Region
n/a
Awarded To
Emotional Logic Ltd
Official Source
Open Find a Tender

Description

Thrive Homes are seeking a provider of customer research services with proven experience of carrying out tenant satisfaction measure questionnaires and ensuring that all of the requirements of the Regulator of Social Housing Tenant Satisfaction Measure surveys are met. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=947621316

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Awards

Award Title: TSM Surveys

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2028-05-18T23:59:59Z",
        "maxExtentDate": "2030-05-18T23:59:59Z",
        "startDate": "2025-05-21T00:00:00Z"
      },
      "date": "2025-05-07T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-05-14T12:05:53+01:00",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "021205-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/021205-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Survey services",
              "id": "79311000",
              "scheme": "CPV"
            },
            {
              "description": "Customer satisfaction survey",
              "id": "79342311",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-05-20T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "renewal": {
        "description": "Initial three-year period with the option to extend by a further two years"
      },
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-147742",
          "name": "Emotional Logic Ltd"
        }
      ],
      "title": "TSM Surveys",
      "value": {
        "amountGross": 180000.0,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 5
      },
      {
        "id": "2",
        "measure": "finalStageBids",
        "relatedLot": "1",
        "value": 4
      },
      {
        "id": "3",
        "measure": "smeFinalStageBids",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "4",
        "measure": "vcseFinalStageBids",
        "relatedLot": "1",
        "value": 0
      }
    ]
  },
  "buyer": {
    "id": "GB-PPON-PHBB-8926-WHGM",
    "name": "Thrive Homes"
  },
  "date": "2025-05-14T12:05:53+01:00",
  "id": "021205-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0512eb",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Hemel Hempstead",
        "postalCode": "HP3 9TD",
        "region": "UKH23",
        "streetAddress": "Westside, London Road"
      },
      "contactPoint": {
        "email": "Procurement@thrivehomes.org.uk",
        "name": "Jenny Johnson",
        "telephone": "0800 917 6077"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PHBB-8926-WHGM",
      "identifier": {
        "id": "PHBB-8926-WHGM",
        "scheme": "GB-PPON"
      },
      "name": "Thrive Homes",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Newcastle",
        "postalCode": "NE6 1AB",
        "region": "UKC22",
        "streetAddress": "Studio 25/26, Walker Road"
      },
      "contactPoint": {
        "email": "team@emotional-logic.co.uk"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-FTS-147742",
      "name": "Emotional Logic Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Thrive Homes are seeking a provider of customer research services with proven experience of carrying out tenant satisfaction measure questionnaires and ensuring that all of the requirements of the Regulator of Social Housing Tenant Satisfaction Measure surveys are met.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=947621316",
    "id": "TH 3138",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "limited",
    "procurementMethodDetails": "Below threshold - limited competition",
    "status": "complete",
    "title": "Tenant Satisfaction Measure Surveys"
  }
}