Contact Telephony Services

{
  "awards": [
    {
      "id": "025833-2025-1",
      "relatedLots": [
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      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-03925996",
          "name": "Kerv Experience Limited"
        }
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    }
  ],
  "bids": {
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        "measure": "bids",
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        "value": 1
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        "measure": "smeBids",
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        "value": 0
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        "measure": "electronicBids",
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        "value": 1
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    ]
  },
  "buyer": {
    "id": "GB-FTS-149125",
    "name": "Rochdale Borough Council"
  },
  "contracts": [
    {
      "awardID": "025833-2025-1",
      "dateSigned": "2025-04-10T00:00:00+01:00",
      "id": "025833-2025-1",
      "status": "active",
      "value": {
        "amount": 304020,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-05-23T10:26:10+01:00",
  "id": "025833-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-052100",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Rochdale",
        "postalCode": "OL161XU",
        "region": "UKD37",
        "streetAddress": "Number One Riverside"
      },
      "contactPoint": {
        "email": "philip.stephens@star-procurement.gov.uk",
        "name": "PHILIP STEPHENS"
      },
      "details": {
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
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          {
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            "id": "01",
            "scheme": "COFOG"
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        ],
        "url": "http://www.rochdale.gov.uk"
      },
      "id": "GB-FTS-149125",
      "identifier": {
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        "legalName": "Rochdale Borough Council",
        "schemeEntered": "Rochdale Borough Council"
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      "roles": [
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    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "C2M 2PF",
        "region": "UKD",
        "streetAddress": "I Finsbury Avenue"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-COH-03925996",
      "identifier": {
        "id": "03925996",
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        "scheme": "GB-COH"
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      "name": "Kerv Experience Limited",
      "roles": [
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    },
    {
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      },
      "id": "GB-FTS-871",
      "identifier": {
        "legalName": "Rochdale Council"
      },
      "name": "Rochdale Council",
      "roles": [
        "reviewBody"
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    }
  ],
  "tag": [
    "award",
    "contract"
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  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Critical Requirements:\nRochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:\nContact centre (CCaaS) analytics and reporting\nComplete omnichannel contact centre, phone system and UC     platform\nDigital customer journeys and speech analytics\nCustomer self-service and IVR\nWorkforce optimisation (WFO), Workforce management (WFM) and Quality evaluations\nOutbound dialler capabilities\nOmnichannel desktop\nSystem integrations including CRM integration\nPCI compliance\nComplete set of telecommunication, integration and support services\n3-Year contract",
    "id": "STAR UID 14799",
    "items": [
      {
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          {
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            "id": "72000000",
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      "scheme": "CELEX"
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      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        },
        "description": "3-Year contract, awarded through the G Cloud 14 Framework\nContact Telephony Services",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Direct Award through the G Cloud 14",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "Contact Telephony Services"
  }
}