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IT Magement Service Tool

General Pharmaceutical Council

Buyer Contact Info

Buyer Name: General Pharmaceutical Council

Buyer Address: Level 14, One Cabot Square, Canary Wharf, London, UKI42, E14 4QJ, United Kingdom

Contact Name: Rene Kiliaan

Contact Email: Procurement@pharmacyregulation.org

Status
complete
Procedure
limited
Value
4569189.0 GBP
Published
27 May 2025, 08:53
Deadline
n/a
Contract Start
01 May 2025, 23:00
Contract End
01 May 2028, 22:59
Category
n/a
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
TOPDESK UK LIMITED
Official Source
Open Find a Tender

Description

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Linked Documents

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Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: IT Service Management (ITSM) Tool

Raw Notice JSON

Expand raw payload
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