The Minister for the Cabinet Office acting through Crown Commercial Service
Buyer Name: The Minister for the Cabinet Office acting through Crown Commercial Service
Buyer Address: 9th Floor, The Capital, Old Hall Street, Liverpool, UK, L3 9PP, United Kingdom
Contact Email: supplier@crowncommercial.gov.uk
Contact Telephone: +44 3454102222
The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telephone Interpreting Spoken and Visual Video Interpreting Services Spoken and Visual Face-to-Face Interpreting Services The Framework Contract was structured into 5 Lots, with Lot 5 requiring overseas requirements to be met.
No linked documents found for this notice.
Lot Title: National Managed Service
Lot Description: This lot encompasses the provision of a comprehensive Managed Service across the United Kingdom. Suppliers selected for Lot 1 must deliver a flexible solution, allowing the Buyer to call off one, some, or all services. The services, provided by Suppliers awarded to Lot 1, should cover advisory services, administrative support, and efficient business processes, tailored to meet the diverse language service requirements of the Buyer. Spoken and Visual Translation, Transcription, Stenography, Recording and Support Services Spoken Telephone and Spoken and Visual Video Interpreting Spoken and Visual Face to Face Interpreting Additional information: Lot 1 – National Managed Service = 21 places
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Quality
Lot Title: Translation and Supporting Services
Lot Description: The provision of Translation and Support Services throughout the United Kingdom. Translation: The conversion of written documents into another language as text. Support Services: Additional services which include documentation formatting and file recreation. Please note that this Lot would not support any visual or tactile requirements such as Braille or In-vision BSL, refer to Lot 4 for these services. Additional information: Lot 2 – Translation and Supporting Services = 22 places
Lot 2 Status: cancelled
Lot 2 Has Options: No
Lot 2 Award Criterion (quality): Quality
Lot Title: Transcription, Stenography and Recording Services
Lot Description: This lot entails the provision of Transcription, Stenography and Recording Services throughout the United Kingdom. These included: Transcription Services: The conversion of recorded speech into a written format, delivered remotely or onsite. Recording Services: In person or remote recording and logging servicing. Stenography Services: The provision of Stenographers to take dictation using either shorthand notation or a stenotype machine, then later transcribe their notes into formal documents/records either remotely or onsite Additional information: Lot 3 – Transcription, Stenography and Recording Services = 14 places
Lot 3 Status: cancelled
Lot 3 Has Options: No
Lot 3 Award Criterion (quality): Quality
Lot Title: Visual Interpreting Services
Lot Description: This Lot facilitated communication for the Deaf, Deafblind, and others requiring support through the following services: Interpreting Services: The provision of face to face and remote (VRS/VRI) interpreting services. Translation Services: The provision of visual translation services, including BSL invision, braille and other visual/tactile translation services. Transcription Services: The provision of subtitling and or captioning services. Additional information: Lot 4 – Visual Interpreting Services = 12 places
Lot 4 Status: cancelled
Lot 4 Has Options: No
Lot 4 Award Criterion (quality): Quality
Lot Title: Overseas and UK Interpreting Services
Lot Description: This Lot facilitated the provision of Spoken Face to Face Interpreting Services throughout the United Kingdom and Overseas. Suppliers awarded to this Lot are expected to deliver tailored solutions covering advisory services, administrative support, and efficient business processes to ensure effective delivery of services within the UK and Overseas. Additional information: Lot 5 – Overseas and UK Interpreting Services = 11 places
Lot 5 Status: cancelled
Lot 5 Has Options: No
Lot 5 Award Criterion (quality): Quality
{
"awards": [
{
"id": "027809-2025-1",
"relatedLots": [
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"status": "active",
"suppliers": [
{
"id": "GB-FTS-49012",
"name": "See Contracts Finder Notice for full supplier list"
}
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}
],
"bids": {
"statistics": [
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"measure": "bids",
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"value": 37
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{
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},
"buyer": {
"id": "GB-FTS-575",
"name": "The Minister for the Cabinet Office acting through Crown Commercial Service"
},
"contracts": [
{
"awardID": "027809-2025-1",
"dateSigned": "2025-05-07T00:00:00+01:00",
"id": "027809-2025-1",
"status": "active",
"value": {
"amount": 250000000,
"currency": "GBP"
}
}
],
"date": "2025-05-27T15:21:51+01:00",
"description": "The value provided in Section II.1.7 is only an estimate. We cannot guarantee to suppliers any business through this Commercial Agreement. \nAs part of this contract award notice the following can be accessed at:\nhttps://www.contractsfinder.service.gov.uk/Notice/e5ec2a2d-5b62-4a01-8ce7-49c3e58d5a93\n1) Redacted Commercial Agreement\n2) List of Successful Suppliers\n 3) Approved Customer list\n 4) Transparency Agenda\nOn 02/04/2014, Government introduced its Government Security Classifications (GSC) scheme which replaced Government Protective Marking Scheme (GPMS). A key aspect is the reduction in the number of security classifications used. All bidders were required to make themselves aware of the changes as it may impact this requirement. This link provides information on the GSC at: https://www.gov.uk/government/publications/government-security-classifications\nCyber Essentials is a mandatory requirement for Central Government contracts which involve handling personal information or provide certain ICT products/services. Government is taking steps to reduce the levels of cyber security risk in its supply chain through the Cyber Essentials scheme. The scheme defines a set of controls which, when implemented, will provide organisations with basic protection from the most prevalent forms of threat coming from the internet. To participate in this procurement, bidders were required to demonstrate they comply with the technical requirements prescribed by Cyber Essentials, for services under and in connection with this procurement.",
"id": "027809-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-040ace",
"parties": [
{
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"locality": "Liverpool",
"postalCode": "L3 9PP",
"region": "UK",
"streetAddress": "9th Floor, The Capital, Old Hall Street"
},
"contactPoint": {
"email": "supplier@crowncommercial.gov.uk",
"telephone": "+44 3454102222"
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"details": {
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{
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"id": "01",
"scheme": "COFOG"
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],
"url": "https://www.gov.uk/ccs"
},
"id": "GB-FTS-575",
"identifier": {
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{
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"region": "UK",
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"details": {
"scale": "large"
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"id": "GB-FTS-49012",
"identifier": {
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"tag": [
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"tender": {
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"id": "79540000",
"scheme": "CPV"
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"coveredBy": [
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"description": "The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components:\nTranslation Services\nTranscription, Stenography and Recording Services\nTelephone Interpreting\nSpoken and Visual Video Interpreting Services\nSpoken and Visual Face-to-Face Interpreting Services\nThe Framework Contract was structured into 5 Lots, with Lot 5 requiring overseas requirements to be met.",
"id": "RM6302",
"items": [
{
"additionalClassifications": [
{
"description": "Video-conferencing equipment",
"id": "32232000",
"scheme": "CPV"
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{
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"scheme": "CPV"
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{
"description": "Music or sound editing software package",
"id": "48521000",
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{
"description": "Foreign language translation software package",
"id": "48740000",
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{
"description": "Public-telephone services",
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{
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{
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{
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{
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{
"description": "Typing services",
"id": "79551000",
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{
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"id": "79552000",
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},
{
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{
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{
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"id": "1",
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{
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{
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"id": "2",
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{
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{
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"deliveryAddresses": [
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"id": "3",
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},
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{
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},
{
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"id": "48521000",
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},
{
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"id": "48740000",
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{
"description": "Translation services",
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},
{
"description": "Interpretation services",
"id": "79540000",
"scheme": "CPV"
},
{
"description": "Proofreading services",
"id": "79821100",
"scheme": "CPV"
},
{
"description": "Typesetting services",
"id": "79822300",
"scheme": "CPV"
},
{
"description": "Graphic design services",
"id": "79822500",
"scheme": "CPV"
}
],
"deliveryAddresses": [
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}
],
"id": "4",
"relatedLot": "4"
},
{
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{
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"id": "32353000",
"scheme": "CPV"
},
{
"description": "Music or sound editing software package",
"id": "48521000",
"scheme": "CPV"
},
{
"description": "Foreign language translation software package",
"id": "48740000",
"scheme": "CPV"
},
{
"description": "Public-telephone services",
"id": "64211000",
"scheme": "CPV"
},
{
"description": "Foreign language translation software development services",
"id": "72212740",
"scheme": "CPV"
},
{
"description": "Justice services",
"id": "75230000",
"scheme": "CPV"
},
{
"description": "Telephone-answering services",
"id": "79510000",
"scheme": "CPV"
},
{
"description": "Translation services",
"id": "79530000",
"scheme": "CPV"
},
{
"description": "Interpretation services",
"id": "79540000",
"scheme": "CPV"
},
{
"description": "Typing services",
"id": "79551000",
"scheme": "CPV"
},
{
"description": "Word-processing services",
"id": "79552000",
"scheme": "CPV"
},
{
"description": "Proofreading services",
"id": "79821100",
"scheme": "CPV"
},
{
"description": "Typesetting services",
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{
"description": "Graphic design services",
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}
],
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}
],
"id": "5",
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}
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "30",
"type": "price"
}
]
},
"description": "This lot encompasses the provision of a comprehensive Managed Service across the United Kingdom. \nSuppliers selected for Lot 1 must deliver a flexible solution, allowing the Buyer to call off one, some, or all services. The services, provided by Suppliers awarded to Lot 1, should cover advisory services, administrative support, and efficient business processes, tailored to meet the diverse language service requirements of the Buyer.\nSpoken and Visual Translation, Transcription, Stenography, Recording and Support Services Spoken Telephone and Spoken and Visual Video Interpreting \nSpoken and Visual Face to Face Interpreting Additional information: Lot 1 \u2013 National Managed Service = 21 places",
"hasOptions": false,
"id": "1",
"status": "cancelled",
"title": "National Managed Service"
},
{
"awardCriteria": {
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{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "30",
"type": "price"
}
]
},
"description": "The provision of Translation and Support Services throughout the United Kingdom.\nTranslation: The conversion of written documents into another language as text. \nSupport Services: Additional services which include documentation formatting and file recreation.\nPlease note that this Lot would not support any visual or tactile requirements such as Braille or In-vision BSL, refer to Lot 4 for these services. Additional information: Lot 2 \u2013 Translation and Supporting Services = 22 places",
"hasOptions": false,
"id": "2",
"status": "cancelled",
"title": "Translation and Supporting Services"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "30",
"type": "price"
}
]
},
"description": "This lot entails the provision of Transcription, Stenography and Recording Services throughout the United Kingdom.\nThese included:\nTranscription Services: The conversion of recorded speech into a written format, delivered remotely or onsite.\nRecording Services: In person or remote recording and logging servicing.\nStenography Services: The provision of Stenographers to take dictation\nusing either shorthand notation or a stenotype machine, then later\ntranscribe their notes into formal documents/records either remotely or\nonsite Additional information: Lot 3 \u2013 Transcription, Stenography and Recording Services = 14 places",
"hasOptions": false,
"id": "3",
"status": "cancelled",
"title": "Transcription, Stenography and Recording Services"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "30",
"type": "price"
}
]
},
"description": "This Lot facilitated communication for the Deaf, Deafblind,\nand others requiring support through the following services:\nInterpreting Services: The provision of face to face and remote (VRS/VRI) interpreting services.\nTranslation Services: The provision of visual translation services, including BSL invision, braille and other visual/tactile translation services.\nTranscription Services: The provision of subtitling and or captioning services. Additional information: Lot 4 \u2013 Visual Interpreting Services = 12 places",
"hasOptions": false,
"id": "4",
"status": "cancelled",
"title": "Visual Interpreting Services"
},
{
"awardCriteria": {
"criteria": [
{
"description": "70",
"name": "Quality",
"type": "quality"
},
{
"description": "30",
"type": "price"
}
]
},
"description": "This Lot facilitated the provision of Spoken Face to Face Interpreting Services throughout the United Kingdom and Overseas. \nSuppliers awarded to this Lot are expected to deliver tailored solutions covering advisory services, administrative support, and efficient business processes to ensure effective delivery of services within the UK and Overseas. Additional information: Lot 5 \u2013 Overseas and UK Interpreting Services = 11 places",
"hasOptions": false,
"id": "5",
"status": "cancelled",
"title": "Overseas and UK Interpreting Services"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "complete",
"techniques": {
"hasFrameworkAgreement": true
},
"title": "Language Services"
}
}