← Back to opportunities

Call Handling & Dispatch Message Service for the EDT - S484548

Norfolk County Council

Buyer Contact Info

Buyer Name: Norfolk County Council

Buyer Address: County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, United Kingdom

Contact Email: sourcingteam@norfolk.gov.uk

Status
complete
Procedure
direct
Value
35460.0 GBP
Published
29 May 2025, 13:37
Deadline
n/a
Contract Start
31 Mar 2025, 23:00
Contract End
31 Mar 2026, 22:59
Category
n/a
CPV
79512000 - Call centre
Region
n/a
Awarded To
East of England Ambulance NHS Trust
Official Source
Open Find a Tender

Description

For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Call centre",
              "id": "79512000",
              "scheme": "CPV"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-149669",
          "name": "East of England Ambulance NHS Trust"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PDYH-3246-XWTR",
    "name": "Norfolk County Council"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2025-03-31T00:00:00+01:00",
      "documents": [
        {
          "datePublished": "2025-05-29T14:37:30+01:00",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "028486-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/028486-2025"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2026-03-31T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00"
      },
      "status": "active",
      "value": {
        "amount": 35460.0,
        "amountGross": 42552.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-05-29T14:37:30+01:00",
  "id": "028486-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0528e8",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "region": "UKH15",
        "streetAddress": "County Hall, Martineau Lane"
      },
      "contactPoint": {
        "email": "sourcingteam@norfolk.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PDYH-3246-XWTR",
      "identifier": {
        "id": "PDYH-3246-XWTR",
        "scheme": "GB-PPON"
      },
      "name": "Norfolk County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Norwich",
        "postalCode": "NR6 5NA",
        "region": "UKH15",
        "streetAddress": "Norwich Office, Hospital Lane, Hellesdon"
      },
      "contactPoint": {
        "email": "debtors@eastamb.nhs.uk"
      },
      "details": {
        "scale": "large",
        "vcse": true
      },
      "id": "GB-FTS-149669",
      "name": "East of England Ambulance NHS Trust",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "For several years our emergency duty team have been using  CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract",
    "id": "PA00002701",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "Call Handling \u0026 Dispatch Message Service for the EDT - S484548"
  }
}