Buyer Name: Glasgow City Council
Buyer Address: 40 John St, City Chambers, Glasgow, UKM82, G2 1DU, United Kingdom
Contact Name: Jennie McCormack
Contact Email: gchscp_procurement@glasgow.gov.uk
Contact Telephone: +44 1412872000
WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
8316636.0 GBP
8316636.0 GBP
Published
30 May 2025, 15:45
30 May 2025, 15:45
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
85000000 - Health and social work services
85000000 - Health and social work services
Region
n/a
n/a
Awarded To
Simon Community Scotland, Wheatley Care, Turning Point Scotland, Salvation Army Trustee Company(The), Action for Children, Aspire Housing & Personal Development Services Ltd, Carr Gomm, Includem, Right There, The Mungo Foundation, Blue Triangle (Glasgow) Housing Association Limited, Scottish Action for Mental Health, CrossReach
Simon Community Scotland, Wheatley Care, Turning Point Scotland, Salvation Army Trustee Company(The), Action for Children, Aspire Housing & Personal Development Services Ltd, Carr Gomm, Includem, Right There, The Mungo Foundation, Blue Triangle (Glasgow) Housing Association Limited, Scottish Action for Mental Health, CrossReach
Official Source
Open Find a Tender
Open Find a Tender
Description
WAYfinder’s fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service’s main aim should be understanding the person they are supporting, and to do so should simply ask ‘Who Are You (WAY)?’ The General WAYfinder Provision will: - Employ the principal of the ‘sticky’ support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community This contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015. The contract length will be 4 years with an option to extend for a further 2 years. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume. In Lot 6 bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: WAYfinder Central Services
Lot Description: The Council invited bids for the provision of a city centre hub, Street Outreach (citywide), and out of hours provision (citywide). - City Centre housing advice hub, open 365 days. Minimum operational hours 0900-1700 - Out of hours support provision in partnership with Glasgow and Partners Emergency Social Work Service, (Monday – Thursday 1645-2200, Fri 1555-2200, Sat & Sun 0900-2200) - Street Outreach team - Provision of a mobile response service as required across Glasgow city. Additional information: Anticipated 100 hours per week in direct support to people referred through out of hours and other HSCP first points of access Hub – Anticipated 120 new presentations per week. Street Outreach team – Anticipated 33 new interactions per week
Lot Title: WAYfinder North East
Lot Description: The Council invited bids for WAYfinder North East (Lot 2) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North East, including people who are supported in the North East Locality by: - The Community Homeless Service, - The Asylum and Refugee Service Additional information: Forecast: 664 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.
Lot Title: WAYfinder North West
Lot Description: The Council invited bids for WAYfinder North West (Lot 3) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North West, including people who are supported in the North West Locality by: - The Community Homeless Service, - The Asylum and Refugee Service Additional information: Forecast: 492 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.
Lot Title: WAYfinder South
Lot Description: The Council invited bids for WAYfinder South (Lot 4) - Which includes: WAYfinder general provision and WAYfinder locality based service in the South, including people who are supported in the South Locality by: - The Community Homeless Service, - The Asylum and Refugee Service Additional information: Forecast: 738 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.
Lot Title: WAYfinder Housing First – NE, NW and South
Lot Description: Lot 5 is tied to lots 2, 3 and 4. The service will offer different levels of support aligned to the principals of Housing First, which will be able to flex up and flex down as a person’s needs change. There will be a seamless transition for people between the different elements of WAYfinder support. Should a person move into the Housing First service from a locality service the existing support team should follow the person. However, if the originating locality service and the Housing First tenancy are in different localities, consideration must be made whether the existing team should remain in place or if support should be transferred to the new Housing First locality. At the forefront of this decision will be the person receiving the support. Additional information: This Lot will be Cost and Volume Anticipated level of support is to 210 households city wide Indicative households per locality – 73 NE, 55 NW, 82 South
Lot Title: WAYfinder Approved Providers
Lot Description: In Lot 6, bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5. Business will be awarded through mini-competition which will be open to all suppliers and evaluated on the basis of 60 % quality and 40 % price. Where the value is under the threshold of 663,540 GBP Direct Award will be considered. There is no ranking on this Lot. To gain a place on this Lot bidders must pass all aspects of exclusion and selection criteria and submit a Sustainability Statement. Bidders who are subsequently appointed to this Lot 6 shall, during the lifetime of the contract, inform the Council immediately of any material changes to the information provided in their submission in relation to exclusion and selection criteria including economic and financial standing. The Council may reopen lot 6 to new bidders after year 3. Additional information: Call off from this Lot will be guided by the following factors: - Specific requirements of the services and the ability of suppliers to meet these - Specific needs of service users and the ability of suppliers to meet these - Price/ best value. - Registration requirements – expected to be Housing Support delivery in Glasgow City - Urgency of the requirement and implementation timescales.
Contracts
Contract Title: WAYfinder Central Services
Contract Title: WAYfinder North East
Contract Title: WAYfinder North West
Contract Title: WAYfinder South
Contract Title: WAYfinder Housing First – NE, NW and South
Contract Title: WAYfinder Approved Providers
Awards
Award Title: WAYfinder Central Services
Award Title: WAYfinder North East
Award Title: WAYfinder North West
Award Title: WAYfinder South
Award Title: WAYfinder Housing First – NE, NW and South
Award Title: WAYfinder Approved Providers
Raw Notice JSON
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"streetAddress": "47 Milton Road East"
},
"details": {
"url": "http://www.crossreach.org.uk"
},
"id": "GB-FTS-149827",
"identifier": {
"legalName": "CrossReach"
},
"name": "CrossReach",
"roles": [
"supplier"
]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "Glasgow",
"postalCode": "G5 9DA",
"streetAddress": "Sheriff Clerks Office PO Box 23 1 Carlton Place"
},
"contactPoint": {
"email": "glasgow@scotcourts.gov.uk",
"telephone": "+44 1414298888"
},
"details": {
"url": "https://www.scotcourts.gov.uk/the-courts/court-locations/glasgow-sheriff-court-and-justice-of-the-peace-court"
},
"id": "GB-FTS-122727",
"identifier": {
"legalName": "Glasgow Sheriff Court"
},
"name": "Glasgow Sheriff Court",
"roles": [
"reviewBody"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"awardCriteriaDetails": "Awards to Lots 1-5 will be made on the basis of MEAT\nThe required Qualifying Requirements/Criteria\nSeven Technical Questions. Technical quality weighting is 60% min criteria apply\nCommercial 40% - Bidders will have scores applied based on each of the weighted section elements. Any tender submission which exceeds the defined maximum budget per annum will be disqualified.\nQuality and Commercial evaluation of Lots 2 and 5, 3 and 5 and 4 and 5 are tied.\nRefer to detail in the ITT",
"classification": {
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
"description": "WAYfinder\u2019s fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community\nThis Service has been designed as part of \u0027All in For Glasgow\u0027. The \u0027All in For Glasgow\u0027 design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership.\nThe WAYfinder name was suggested following an \u0027All in for Glasgow\u0027 event. A participant with lived experience observed that a support service\u2019s main aim should be understanding the person they are supporting, and to do so should simply ask \u2018Who Are You (WAY)?\u2019\nThe General WAYfinder Provision will:\n- Employ the principal of the \u2018sticky\u2019 support team. This team of named workers will support people through their entire homeless journey\n- Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response\n- Adopt a Trauma \u0026 Psychologically Informed Environment (PIE) approach to support\n- Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey\n- Support people face to face, on the street, in their accommodation or their community\nThis contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015.\nThe contract length will be 4 years with an option to extend for a further 2 years.\nThe service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume. In Lot 6 bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5.",
"id": "GCC006199SW",
"items": [
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
{
"description": "Housing services",
"id": "70333000",
"scheme": "CPV"
},
{
"description": "Social work and related services",
"id": "85300000",
"scheme": "CPV"
},
{
"description": "Social work services",
"id": "85310000",
"scheme": "CPV"
},
{
"description": "Social work services with accommodation",
"id": "85311000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "Glasgow City"
},
"id": "1",
"relatedLot": "1"
},
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
{
"description": "Housing services",
"id": "70333000",
"scheme": "CPV"
},
{
"description": "Social work and related services",
"id": "85300000",
"scheme": "CPV"
},
{
"description": "Social work services",
"id": "85310000",
"scheme": "CPV"
},
{
"description": "Social work services with accommodation",
"id": "85311000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "North East Glasgow"
},
"id": "2",
"relatedLot": "2"
},
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
{
"description": "Housing services",
"id": "70333000",
"scheme": "CPV"
},
{
"description": "Social work and related services",
"id": "85300000",
"scheme": "CPV"
},
{
"description": "Social work services",
"id": "85310000",
"scheme": "CPV"
},
{
"description": "Social work services with accommodation",
"id": "85311000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "North West Glasgow"
},
"id": "3",
"relatedLot": "3"
},
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
{
"description": "Housing services",
"id": "70333000",
"scheme": "CPV"
},
{
"description": "Social work and related services",
"id": "85300000",
"scheme": "CPV"
},
{
"description": "Social work services",
"id": "85310000",
"scheme": "CPV"
},
{
"description": "Social work services with accommodation",
"id": "85311000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "South Glasgow"
},
"id": "4",
"relatedLot": "4"
},
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
{
"description": "Housing services",
"id": "70333000",
"scheme": "CPV"
},
{
"description": "Social work and related services",
"id": "85300000",
"scheme": "CPV"
},
{
"description": "Social work services",
"id": "85310000",
"scheme": "CPV"
},
{
"description": "Social work services with accommodation",
"id": "85311000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "Glasgow - Citywide"
},
"id": "5",
"relatedLot": "5"
},
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
},
{
"description": "Housing services",
"id": "70333000",
"scheme": "CPV"
},
{
"description": "Social work and related services",
"id": "85300000",
"scheme": "CPV"
},
{
"description": "Social work services",
"id": "85310000",
"scheme": "CPV"
},
{
"description": "Social work services with accommodation",
"id": "85311000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "Glasgow"
},
"id": "6",
"relatedLot": "6"
}
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"description": "The Council invited bids for the provision of a city centre hub, Street Outreach (citywide), and out of hours provision (citywide).\n- City Centre housing advice hub, open 365 days. Minimum operational hours 0900-1700\n- Out of hours support provision in partnership with Glasgow and Partners Emergency Social Work Service, (Monday \u2013 Thursday 1645-2200, Fri 1555-2200, Sat \u0026 Sun 0900-2200)\n- Street Outreach team\n- Provision of a mobile response service as required across Glasgow city. Additional information: Anticipated 100 hours per week in direct support to people referred through out of hours and other HSCP first points of access\nHub \u2013 Anticipated 120 new presentations per week.\nStreet Outreach team \u2013 Anticipated 33 new interactions per week",
"id": "1",
"title": "WAYfinder Central Services"
},
{
"description": "The Council invited bids for WAYfinder North East (Lot 2) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North East, including people who are supported in the North East Locality by:\n- The Community Homeless Service,\n- The Asylum and Refugee Service Additional information: Forecast:\n664 live households on caseload\nTo achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.",
"id": "2",
"title": "WAYfinder North East"
},
{
"description": "The Council invited bids for WAYfinder North West (Lot 3) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North West, including people who are supported in the North West Locality by:\n- The Community Homeless Service,\n- The Asylum and Refugee Service Additional information: Forecast:\n492 live households on caseload\nTo achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.",
"id": "3",
"title": "WAYfinder North West"
},
{
"description": "The Council invited bids for WAYfinder South (Lot 4) - Which includes: WAYfinder general provision and WAYfinder locality based service in the South, including people who are supported in the South Locality by:\n- The Community Homeless Service,\n- The Asylum and Refugee Service Additional information: Forecast:\n738 live households on caseload\nTo achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.",
"id": "4",
"title": "WAYfinder South"
},
{
"description": "Lot 5 is tied to lots 2, 3 and 4.\nThe service will offer different levels of support aligned to the principals of Housing First, which will be able to flex up and flex down as a person\u2019s needs change.\nThere will be a seamless transition for people between the different elements of WAYfinder support. Should a person move into the Housing First service from a locality service the existing support team should follow the person. However, if the originating locality service and the Housing First tenancy are in different localities, consideration must be made whether the existing team should remain in place or if support should be transferred to the new Housing First locality. At the forefront of this decision will be the person receiving the support. Additional information: This Lot will be Cost and Volume\nAnticipated level of support is to 210 households city wide\nIndicative households per locality \u2013 73 NE, 55 NW, 82 South",
"id": "5",
"title": "WAYfinder Housing First \u2013 NE, NW and South"
},
{
"description": "In Lot 6, bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5. Business will be awarded through mini-competition which will be open to all suppliers and evaluated on the basis of 60 % quality and 40 % price. Where the value is under the threshold of 663,540 GBP Direct Award will be considered.\nThere is no ranking on this Lot. To gain a place on this Lot bidders must pass all aspects of exclusion and selection criteria and submit a Sustainability Statement. Bidders who are subsequently appointed to this Lot 6 shall, during the lifetime of the contract, inform the Council immediately of any material changes to the information provided in their submission in relation to exclusion and selection criteria including economic and financial standing.\nThe Council may reopen lot 6 to new bidders after year 3. Additional information: Call off from this Lot will be guided by the following factors:\n- Specific requirements of the services and the ability of suppliers to meet these\n- Specific needs of service users and the ability of suppliers to meet these\n- Price/ best value.\n- Registration requirements \u2013 expected to be Housing Support delivery in Glasgow City\n- Urgency of the requirement and implementation timescales.",
"id": "6",
"title": "WAYfinder Approved Providers"
}
],
"mainProcurementCategory": "services",
"procedure": {
"features": "http://www.legislation.gov.uk/uksi/2015/102/pdfs/uksi_20150102_en.pdf"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"reviewDetails": "Glasgow City Council (\"the Council\") must, by notice in writing as soon as possible after the decision has been made, inform all bidders and candidates concerned of its decision to award the contract, conclude the Framework Agreement or establish a dynamic purchasing system. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (\"The Regulations\"). The Council is obliged to comply with the regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the council must not enter into the contract, conclude the framework agreement or establish the dynamic purchasing system unless the proceedings are determined, discontinued or disposed of: or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.",
"status": "complete",
"title": "WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness"
}
}