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West Technology Service and Maintenance Contract

UK Health Security Agency

Buyer Contact Info

Buyer Name: UK Health Security Agency

Buyer Address: 10 South Colonnade, London, UKI42, E14 4PU, United Kingdom

Contact Name: Procurement Operations

Contact Email: procurement.operations@dhsc.gov.uk

Status
complete
Procedure
direct
Value
66523.0 GBP
Published
06 Jun 2025, 09:21
Deadline
n/a
Contract Start
22 May 2025, 23:00
Contract End
22 May 2027, 22:59
Category
n/a
CPV
71900000 - Laboratory services
Region
n/a
Awarded To
West Technology System Limited
Official Source
Open Find a Tender

Description

Service and Maintenance Contract : Annual Servicing of Twin Catch Pot machines at London, Porton and York FW&E.

Linked Documents

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Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: West Technology Service and Maintenance Contract C356462

Raw Notice JSON

Expand raw payload
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          "description": "KEY PERFORMANCE INDICATORS AND SERVICE LEVELS With reference to Schedule 11 Clause 4 The Authority reserves the right to terminate this Contract by issuing a Termination Notice to the other Party if such other Party repeatedly fails to meet the below key performance requirements: 1. Deliveries on the due date (for the avoidance of doubt: (a) deliveries which arrive on time but are not unloaded due to the driver\u2019s decision; (b) deliveries which do not arrive; and (c) deliveries which arrive at the wrong delivery location, shall also be considered late. 2. Quantity of delivery correct against the relevant Order as per Orders placed in accordance with the requirements of this Contract. 3. Quality of delivery in accordance with this Contract, including delivery presentation (the delivery must be presented in such a way that it can be unloaded safely and in a ready for use condition taking into consideration this Contract\u2019s requirements) and condition of the Goods (the Goods must in a condition that is new and ready to use). 4. Timely and accurate administration (including booking/amending delivery times and orders and invoices, delivery advice notes and labels and management information) being in accordance with the requirements of this Contract. 5. The Supplier shall ensure the Goods shall perform the standards detailed within the Contract Specification as set out at Annex 2 of this Contract. 6. Customer service \u2013 the supplier should respond to all queries submitted via email within 24 hours of receipt.",
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