ICT Managed Service

{
  "buyer": {
    "id": "GB-COH-IP21256R",
    "name": "NORTH STAR HOUSING GROUP"
  },
  "date": "2025-06-06T16:45:15+01:00",
  "id": "030724-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-050613",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PTGM-5183-NXYN",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Thornaby",
        "postalCode": "TS17 6QN",
        "region": "UKC11",
        "streetAddress": "Endeavour House"
      },
      "contactPoint": {
        "email": "procurement@northstarhg.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.northstarhg.co.uk/"
      },
      "id": "GB-COH-IP21256R",
      "identifier": {
        "id": "IP21256R",
        "scheme": "GB-COH"
      },
      "name": "NORTH STAR HOUSING GROUP",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-09-22T23:59:59+01:00"
    },
    "description": "North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks.\nNorth Star\u0027s current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design.  Over recent years, North Star has adopted a \"Cloud First\" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions.  A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions\nThe MSP will be required to support North Star\u0027s delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required.  Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope.\nThe scope of the MSP contract includes:\n\u2022\tStrategic Architecture\n\u2022\tHosting\n\u2022\tWide Area Networks\n\u2022\tLocal Wired and Wireless Area Networks\n\u2022\tSecond- and Third-Line Service Desk\n\u2022\tSecurity including Firewall Management\n\u2022\tPatching\n\u2022\tBackup\n\u2022\tBusiness Continuity\n\u2022\tEnd-User Device Services (limited to provision of thin-client desktop, e.g. Citrix)\n\u2022\tAccount Management\n\u2022\tMonthly Service Reports and Meetings\n\u2022\tOnboarding of Services\n\u2022\tRate Card for ad-hoc work",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-06-06T16:45:15+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "030724-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/030724-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-06-19T12:00:00+01:00"
    },
    "id": "NSHG0005",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Computer platforms",
            "id": "30211300",
            "scheme": "CPV"
          },
          {
            "description": "Information technology services",
            "id": "72222300",
            "scheme": "CPV"
          },
          {
            "description": "System and support services",
            "id": "72250000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKE"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Social Value",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-02-15T23:59:59Z",
          "maxExtentDate": "2032-02-15T23:59:59Z",
          "startDate": "2026-02-15T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "15 February 2026 to 14 February 2029\n3 years\nPossible extension to 14 February 2032 at North Star\u0027s sole discretion"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Bidders must have the capability to deliver all in-scope Managed Services from within their own resource or working with third parties where similar collaborative projects can be referenced.\nBidders must be able to demonstrate accreditation to Industry Standards or have equivalent documented processes in place as follows:\n\u2022\tQuality Management: ISO 9001\n\u2022\tITIL Service Management: ISO 20000\n\u2022\tBusiness Continuity Planning: ISO 22301\n\u2022\tSecurity: Cyber Essentials Plus or ISO 27001/2\nBidders must be able to offer a hosting solution where all data in transit or at rest is held within the United Kingdom.\nBidders must be able to offer all second- and third-line Service Desk services, including 24x7 service monitoring, from locations n the United Kingdom only.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 1800000,
          "amountGross": 2160000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "Stage One: Participation:\n\u2022\tPublish Tender Notice, providing access to the Requests to Participate document via Intend portal\n\u2022\tReceive Requests to Participate from interested suppliers.\n\u2022\tAssess responses against conditions of participation, exclusions and objective criteria to limit suppliers\n\u2022\tInform Suppliers not invited to participate further (estimated 21 July 2025)\n\u2022\tInvite remaining Suppliers to submit final tenders.\nStage Two: Evaluate:\n\u2022\tReceive final tenders (estimated no later than 21 August 2025)\n\u2022\tEvaluate final tenders\n\u2022\tMeet with bidders (to be confirmed at a later date, estimated 16 September 2025)\n\u2022\tDetermine Most Advantageous Tender\nStage Three: Award:\n\u2022\tInform Suppliers of the outcome and issue assessment summaries\n\u2022\tPublish Contract Award Notice\n\u2022\tFollowing standstill enter into the contract with the winning Supplier\n\u2022\tPublish contract details notice"
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-07-03T12:00:00+01:00"
    },
    "title": "ICT Managed Service",
    "value": {
      "amount": 1800000,
      "amountGross": 2160000,
      "currency": "GBP"
    }
  }
}