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BT Five9 Cloud Contact Centre

CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST

Buyer Contact Info

Buyer Name: CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST

Buyer Address: Unit 7/8, Meadow Park, St. Ives, Cambridgeshire, UKH12, PE27 4LG, United Kingdom

Contact Email: ccs.procurementteam@nhs.net

Status
complete
Procedure
direct
Value
950000.0 GBP
Published
10 Jun 2025, 08:50
Deadline
n/a
Contract Start
26 Jun 2025, 23:00
Contract End
26 Jun 2030, 22:59
Category
n/a
CPV
32412100 - Telecommunications network
Region
n/a
Awarded To
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
Official Source
Open Find a Tender

Description

Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C Year 1 - £216,000 Year 2 to Year 5 - £180,000 annually Approx Lifetime Value - £950,000

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Lot 1 SME Suitable: Yes

Raw Notice JSON

Expand raw payload 
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      "contractPeriod": {
        "endDate": "2030-06-26T23:59:59+01:00",
        "startDate": "2025-06-27T00:00:00+01:00"
      },
      "documents": [
        {
          "datePublished": "2025-06-10T09:50:02+01:00",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "031135-2025",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/031135-2025"
        }
      ],
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Telecommunications network",
              "id": "32412100",
              "scheme": "CPV"
            },
            {
              "description": "Information technology services",
              "id": "72222300",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKC"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKD"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKE"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKF"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKH"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKI"
            },
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKJ"
            },
            {
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              "countryName": "United Kingdom",
              "region": "UKK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
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          "dueDate": "2025-06-20T23:59:59+01:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
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      "status": "pending",
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          "id": "GB-COH-01800000",
          "name": "BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY"
        }
      ],
      "value": {
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        "amountGross": 1140000.0,
        "currency": "GBP"
      }
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  ],
  "buyer": {
    "id": "GB-NHS-RYV",
    "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST"
  },
  "date": "2025-06-10T09:50:02+01:00",
  "id": "031135-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0545ca",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PHQR-1485-BDJQ",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
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        "countryName": "United Kingdom",
        "locality": "Cambridgeshire",
        "postalCode": "PE27 4LG",
        "region": "UKH12",
        "streetAddress": "Unit 7/8, Meadow Park, St. Ives"
      },
      "contactPoint": {
        "email": "ccs.procurementteam@nhs.net"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-NHS-RYV",
      "identifier": {
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      "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST",
      "roles": [
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        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E1 8EE",
        "region": "UKI42",
        "streetAddress": "1 Braham Street"
      },
      "contactPoint": {
        "email": "gemma.turtle@bt.com"
      },
      "details": {
        "scale": "large",
        "url": "http://www.bt.com",
        "vcse": false
      },
      "id": "GB-COH-01800000",
      "identifier": {
        "id": "01800000",
        "scheme": "GB-COH"
      },
      "name": "BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C\nYear 1 - \u00a3216,000\nYear 2 to Year 5 - \u00a3180,000 annually \nApprox Lifetime Value - \u00a3950,000",
    "id": "ocds-h6vhtk-0545ca",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
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        "status": "complete",
        "suitability": {
          "sme": true
        }
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "BT Five9 Cloud Contact Centre"
  }
}