Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board

{
  "buyer": {
    "id": "GB-PPON-PRDC-6266-CBRR",
    "name": "NHS DEVON INTEGRATED CARE BOARD"
  },
  "date": "2025-06-19T16:34:34+01:00",
  "id": "033828-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04fa2b",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Exeter",
        "postalCode": "EX2 5AZ",
        "region": "UKK43",
        "streetAddress": "Aperture House, Pynes Hill, Rydon Lane,"
      },
      "contactPoint": {
        "email": "d-icb.contracting@nhs.net"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
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      "id": "GB-PPON-PRDC-6266-CBRR",
      "identifier": {
        "id": "PRDC-6266-CBRR",
        "scheme": "GB-PPON"
      },
      "name": "NHS DEVON INTEGRATED CARE BOARD",
      "roles": [
        "buyer"
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    {
      "additionalIdentifiers": [
        {
          "id": "PXTZ-5316-XWPW",
          "scheme": "GB-PPON"
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      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Eastleigh",
        "postalCode": "SO50 5PB",
        "region": "UKJ35",
        "streetAddress": "Omega House, 112 Southampton Road"
      },
      "contactPoint": {
        "email": "scw.opportunities@nhs.net"
      },
      "details": {
        "url": "https://www.scwcsu.nhs.uk/"
      },
      "id": "GB-NHS-0DF",
      "identifier": {
        "id": "0DF",
        "scheme": "GB-NHS"
      },
      "name": "NHS SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT",
      "roleDetails": "Managing and supporting the procurement on behalf of NHS Devon ICB",
      "roles": [
        "procuringEntity",
        "processContactPoint"
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    }
  ],
  "tag": [
    "tender"
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  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-09-12T23:59:59+01:00"
    },
    "description": "NHS Devon Integrated Care Board is seeking a provider who has the capability and capacity to deliver a digitalised Continuing Healthcare (CHC) end to end person management digital system, where information seamlessly flows between processes by connecting the entire lifecycle into one platform. The system needs to facilitate the services to deliver enhanced transformation across all spectrums of the service.\nDevons CHC Service provides high quality, safe care to Devon\u0027s most vulnerable Adults and Children, and currently has a combined active caseload of around 3,000  individuals. The ICB is seeking an efficient and effective digital system to manage the caseload and the inherent complexities associated with the services. Devon\u0027s caseload, plus combined legacy data is circa 3000 records. \nThe new system is in the first instance to replace two existing systems.  For Devon ICB this is a replacement for an off the shelf record system.  For Torbay and South Devon, there is a locally developed bespoke system that requires replacement.  It is intended the new replacement system will operate for both organisations.\nOne of the key requirements for a new system will be the need for it to be sufficiently flexible to support a wide range of services outside the traditional CHC / Funded Nursing Care (FNC) / Fast Track (FT) / Continuing Care (CC) agenda. Service wide transformation will be implemented across all areas including clinical, business, performance, finance and contracting and commissioning, enabling better integration between systems across Health and Social Care is also critical. \nCHC is a unique service as it covers and links many elements of the health and social care system. Therefore, interoperability is of paramount importance, allowing for the CHC service and wider Health and Social Care teams to share and view records. This will support improved accessibility and visibility of data which in turn will enable more efficient and streamlined workflows for all teams and a better person experience.\nThe Commissioner has a maximum financial envelope available of \u00a3200,000 per annum, inclusive of VAT. The total maximum contract value for the 4-year Contract is \u00a3800,000 and (inclusive VAT). At the end of the initial contract term the Commissioner will have  extension options of up to 3 years in total, made of 3 x12 month periods, which will be awarded at the commissioner\u0027s discretion, giving a maximum possible contract value of \u00a31,400,000 inclusive of VAT over 7 years if the full contract term is fulfilled.\nThe new contract will commence the 2nd of February 2026.\nThis procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of NHS Devon Integrated Care Board.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "Interested providers will be able to view this opportunity via the live opportunities list on the \u0027Health Family\u0027 e-procurement system, Atamis. Click on \u0027View our Live Opportunities\u0027 from the home page, available on the following link: https://health-family.force.com/s/Welcome.\nOnce you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on \u0027Register interest\u0027 - this will take you to the log-in page. \nIf you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://health-family.force.com/s/Welcome"
      },
      {
        "datePublished": "2025-06-19T16:34:34+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "033828-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/033828-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-07-03T12:00:00+01:00"
    },
    "id": "C366077",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
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            {
              "name": "Social value",
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              "type": "quality"
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            {
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              "numbers": [
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                  "number": 30,
                  "weight": "percentageExact"
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              "type": "price"
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        },
        "contractPeriod": {
          "endDate": "2029-02-01T23:59:59Z",
          "maxExtentDate": "2033-02-01T23:59:59Z",
          "startDate": "2026-02-02T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner\u0027s discretion."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "The ITT documentation within the e-procurement system sets out the minimum level of economic and financial standing threshold within the evaluation criteria for this procurement.",
              "type": "economic"
            },
            {
              "description": "\u2022Please confirm that your organisation meets the minimum baseline standards of the latest Digital Technology Assessment Criteria for health and social care (DTAC) or are working towards DTAC approval and have a plan in place to meet the standards prior to the service commencement date.  \n\u2022To provide assurance that organisations have the necessary security measures in place to protect against cyber-attacks; please confirm which of the below apply: \nISO 27001  \nCyber Penetration Testing \nCyber Essentials \n\u2022 Please confirm that your organisation is, as a minimum, compliant with all mandatory requirements of the latest DSP Toolkit or have a plan in place to achieve compliance with the DSP Toolkit prior to the service commencement date.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 1166665,
          "amountGross": 1400000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "riskDetails": "Due proposed changes to NHS ICB functions and geographies, NHS Devon ICB may form a wider cluster with Cornwall and Isles of Scilly ICB.  This is subject to the national approval process.  Any approved mergers are expected to come into effect by the 1st of April 2026 or by 1st of April 2027.",
    "status": "active",
    "submissionMethodDetails": "Interested providers will be able to view this opportunity via the live opportunities list on the \u0027Health Family\u0027 e-procurement system, Atamis. Click on \u0027View our Live Opportunities\u0027 from the home page, available on the following link: https://health-family.force.com/s/Welcome.\nOnce you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on \u0027Register interest\u0027 - this will take you to the log-in page. \nAll bids must be submitted on this e-procurement system\nIf you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-07-21T12:00:00+01:00"
    },
    "title": "Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board",
    "value": {
      "amount": 1166665,
      "amountGross": 1400000,
      "currency": "GBP"
    }
  }
}