UK 446 - EOL AI Customer Chat Bot

{
  "buyer": {
    "id": "GB-PPON-PHTN-1551-GCQH",
    "name": "British Council"
  },
  "date": "2025-06-19T18:21:23+01:00",
  "id": "033868-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-055069",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E20 1JQ",
        "region": "UKI41",
        "streetAddress": "1 Redman Place"
      },
      "contactPoint": {
        "email": "Aung.Thein@britishcouncil.org",
        "name": "Aung  Thein"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.britishcouncil.org"
      },
      "id": "GB-PPON-PHTN-1551-GCQH",
      "identifier": {
        "id": "PHTN-1551-GCQH",
        "scheme": "GB-PPON"
      },
      "name": "British Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
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  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-08-12T23:59:59Z"
    },
    "contractTerms": {
      "financialTerms": "The British Council will pay correctly addressed and undisputed invoices within 30 days in accordance with the requirements of the Contract. Suppliers to the British Council must ensure comparable payment provisions apply to the payment of their sub-contractors and the sub-contractors of their sub-contractors."
    },
    "description": "British Council is looking to award to contract to an expert service provided with already tried and tested AI powered Chat bot to support with customer journey on its English Online website.",
    "documents": [
      {
        "description": "All information and documents relevant to this opportunity can be found on our e-tender portal",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://tap.tcsapps.com/tap2/#/bc-supplier-registration"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-06-19T18:21:23+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "033868-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/033868-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-06-27T23:59:59Z"
    },
    "id": "ITT1025676",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Customer Relation Management software package",
            "id": "48445000",
            "scheme": "CPV"
          },
          {
            "description": "Sales or marketing software package",
            "id": "48481000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
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        "awardCriteria": {
          "criteria": [
            {
              "description": "ITT",
              "name": "Social Value. Quality. Methodology. Commercial",
              "type": "quality"
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          ],
          "weightingDescription": "18.2 Award Criteria"
        },
        "contractPeriod": {
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          "startDate": "2025-09-05T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Annex 1 - UK-446 - EOL AI ChatBot Key Terms of Engagement. ITT - 14. Excluded and Excludable Suppliers",
              "type": "economic"
            },
            {
              "description": "ITT - 15. Conditions of Participation",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
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          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "riskDetails": "Please refer to the Key Terms of Engagement",
    "status": "active",
    "submissionMethodDetails": "https://tap.tcsapps.com/tap2/#/bc-supplier-registration",
    "submissionTerms": {
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    "tenderPeriod": {
      "endDate": "2025-07-15T23:59:59Z"
    },
    "title": "UK 446 - EOL AI Customer Chat Bot",
    "value": {
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      "amountGross": 276000.0,
      "currency": "GBP"
    }
  }
}