Swift Retail Transaction Network Service

{
  "awards": [
    {
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-07-31T23:59:59+01:00",
        "maxExtentDate": "2030-07-31T23:59:59+01:00",
        "startDate": "2025-08-01T00:00:00+01:00"
      },
      "documents": [
        {
          "datePublished": "2025-06-30T11:37:22+01:00",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "036030-2025",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/036030-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Transport tickets",
              "id": "34980000",
              "scheme": "CPV"
            },
            {
              "description": "Transaction-processing software package",
              "id": "48217000",
              "scheme": "CPV"
            },
            {
              "description": "Support services for land transport",
              "id": "63710000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-07-21T23:59:59+01:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "renewal": {
        "description": "Two optional extension periods are included within the contract of up to 12 months each. These optional extensions may be implemented dependent on the monitoring of customer behaviour and service profitability in line with market trends and capability"
      },
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-COH-02154540",
          "name": "Post Office Limited"
        }
      ],
      "value": {
        "amountGross": 942000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-PPON-PGMD-1353-PZVX",
    "name": "West Midlands Combined Authority"
  },
  "date": "2025-06-30T11:37:22+01:00",
  "id": "036030-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0555b3",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B19 3SD",
        "region": "UKG31",
        "streetAddress": "16 Summer Lane"
      },
      "contactPoint": {
        "email": "procurement.team@wmca.org.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PGMD-1353-PZVX",
      "identifier": {
        "id": "PGMD-1353-PZVX",
        "scheme": "GB-PPON"
      },
      "name": "West Midlands Combined Authority",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PRNP-5883-YMLG",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC2V 7ER",
        "region": "UKI31",
        "streetAddress": "100 Wood Street"
      },
      "contactPoint": {
        "email": "Procurement@postoffice.co.uk"
      },
      "details": {
        "scale": "large",
        "url": "https://corporate.postoffice.co.uk/",
        "vcse": false
      },
      "id": "GB-COH-02154540",
      "identifier": {
        "id": "02154540",
        "scheme": "GB-COH"
      },
      "name": "Post Office Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops.\nThe below services will be provided within this agreement:\n\u2022\tTerminals\n\u2022\tPayment Services\n\u2022\tITSO Compliance\n\u2022      Issuing of travel products \n\u2022\tTicketing Paraphernalia\n\u2022\tInformation for Agreed Agents\n\u2022\tHelpdesk and Complaints Handling\n\u2022\tMarketing and Publicity\n\u2022\tSettlement and Reporting",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ocds-h6vhtk-0555b3",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Post Office Ltd t/s Payzone are the incumbent supplier of this contract. Alternative suppliers cannot be considered at this time due to Payzone\u0027s technical integrations with TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service.\nSwitching to an alternative supplier would incur significant costs due to:\n\u2022\tTechnical development, integration and testing of the core Swift payment system eg to HOPS\n\u2022\tITSO certification application process\n\u2022\tRetraining of support staff\n\u2022\tProject management costs for implementation\n\u2022\tCustomer communication \u0026 marketing \nOffering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Swift Retail Transaction Network Service"
  }
}